国际商务礼仪复习题
I. True of False Questions
1. Arriving 10-15 minutes late for a business appointment is not uncommon in
France.
2. Women can not work alongside men, except in the medical profession in Saudi
Arabia.
3. You can engage in conversations about religion and politics in Saudi Arabia. 4. Showing up late for business meetings in Australia helps to make a great
impression.
5. Advance reservation for visiting professional personage with business or
government office is required in Australia.
6. You can sign a contract or write others name in red ink in South Korea. 7. South Koreans are usually friendly, and negotiations can be very easy. 8. Korean women traditionally keep their family names after their marriage. 9. It is ok to pass things with your left hand in India.
10. Never touch someone else’s head in India because the head is considered the seat
of the soul in India.
11. Modesty is important in the way you dress, speak and carry yourself in South
Korea.
12. Brazilians like to be early for an appointment.
13. In business negotiations, Russians view compromise as a sign of weakness.
14. Don’t praise or reward anyone in public in Russia, as it may be viewed with
suspicion or cause envy and jealousy.
15. You think you should avoid asking questions at an interview because it is rude to
interrupt the interviewer by doing so.
16. It is ok for you to complain about your former boss during an interview given by
a competing company.
17. The dress code in the business world is very conservative. This means nothing
flashy and provocative, too causal, too tight.
18. Men have no choice but a suit and a tie. Although there are many variations on
the style of the suit, they are still very monotonous.
19. When you discuss business with your customers, you may not pay attention to
your behavior and that business etiquette plays an important role during business communications.
20. When we talk with a stranger, we usually use Sir when he is a man and Miss or
Madam for a woman.
21. As a representative of your company, you want to ensure that you make the best
impression on potential clients- and that means having at least a basic familiarity with the customs and practices of the region.
22. While making introduction, men should rise while women may remain seated. 23. You should always stand up to greet and shake hands with visitors entering your
office.
24. There is always at least one formal reception dinner, either for welcome or for
farewell.
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25. You should always turn off (or silence) your cell phone before heading into any
job interview.
26. No matter what type of level of job you are applying for, you should always go
out of your way to greet the receptionists and secretaries with sincerity.
27. The correct way to butter bread is to cut it with knife first and then butter and bite
it.
28. At any dinner party, dishes can be served and removed from where it is
convenient.
29. To the left and above your plate will be the glasses you will be using during the
meal, arranged from left to right in the order that they will be used if several wines are to be served to accompany different courses of the meal. 30. It is improper for a woman to apply lipstick at the table after a meal.
31. After the completion of a formal dinner, place the knife across the fork across the
plate with the knife blade facing outward.
32. Showing respect for seniority and recognizing the hierarchical structure are vital
for establishing and maintaining strong business relationships in Russia.
33. It’s polite to make a business appointment before 10: a.m. or after 5 p.m. in
Germany.
34. Punctuality is extremely important to a German businessman.
35. It is customary for Australian businessmen to exchange gifts at first business
meetings.
36. Deadlines should not be rushed! Making decisions is often a slow and thoughtful
process in Indian culture.
37. When you know a company you are interviewing with is having a casual day on
the day you are interviewed, it is best to dress down for the interview.
38. Casual Friday means I can jump out of bed and dress myself casually to work.
Anyway, Friday is when we can set free from company dress code.
39. In job-hunting, first impressions are critical. Complex accessories are necessary
to impress the interviewers.
40. Professional dress code standards are alive and well in major financial and
executive management and anyone who aspires to top management knows that your personal appearance counts.
41. Firm handshakes are reserved for men at the beginning of a meeting while loose
ones for ladies at the end of a meeting.
42. If you are introducing someone who has a title “Doctor”, for example, include the
title as well as the first and last names in the introduction.
43. You should pay attention to International Protocol because some cultures dislike
physical contact, even handshakes.
44. All the individuals in international business activities are supposed to be equal in
taking the responsibility of observing the same business etiquette, regardless of their age, gender, race and nationality.
45. The customary way of greeting is a bow in Japan.
46. The emphasis in Japanese business culture is on the act of gift-giving not the gift
itself.
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47. A “yes” may mean a lot of things in Philippines; therefore, one should be aware
of the subtleties of a particular conversation.
48. When you visit customers, colleagues and other associates, you can feel free to
read any documents, cards, etc. on their desks.
49. Filipinos thrive on interpersonal relationships, so it is advisable to be introduced
by a third party.
50. Do not rush deals. South Africans are very casual in their business dealings.
II. Multiple Choice Questions
1. When being introduced to a person who is physically challenged such as missing the right hand, what should you do?
A. Nothing-wait for the individual to offer their left hand first.
B. Smile, make eye contact, but avoid handshaking-it is not necessary. C. Proceed as usual only making the left hand adjustment if they initiate. D. Immediately offer your left hand to establish a comfort position for them. 2. How long should a handshake last?
A. As long as the introduction itself.
B. Long enough so that the other can have a deep impression of you. C. End before the introduction is over. D. It doesn’t matter.
3. Should a man wait for a woman to initiate a handshake?
A. Of course. Lady First is a firm rule on all occasions.
B. Not in a business setting. There is no preferential gender in the business
arena.
C. Only wait for an old lady to initiate a handshake. D. Only wait for a young lady to initiate a handshake.
4. You are talking with a group of four people. Do you make eye contact with:
A. just the person to whom you are speaking at the moment ? B. each of the four, moving your eye contact from one to another? C. no one particular person ( not looking directly into anyone’s eyes) ? D. three of the four?
5. When you receive a business card, what should you do?
A. Put it away immediately into your pocket.
B. Put it in a wallet that will be put in your back pocket. C. Read it carefully and place it on the table in front of you. D. Put in a card case immediately.
6. A receptionist should understand the importance of the job as keeper of the gate and the voice of the company greeting the public and observe the following behavior guides EXCEPT_______.
A. A receptionist should dress conservatively.
B. A receptionist should wear makeup properly (if a lady, usually a lady) and
have his/her hairstyle neatly and conservatively done.
C. A receptionist should not eat, chew gum, smoke, or drink at the receptionist
desk.
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国际商务礼仪学生复习题
