Advanced Call Center Supporting WAP Access
YUANXiao－hua;CHENJun－liang
【期刊名称】《中国邮电高校学报：英文版》 【年(卷),期】2001(008)002
【摘要】Traditional call centers can be accessed via speech only, and the call center based on web provides both da-ta and speech access,but it needs a powerful terminal-computer.By analyzing traditional call centers and call cen-ters based on web, this paper presents the framework of an advanced call center supporting WAP access.A typical service is also described in detail. 【总页数】4页(P.1-4)
【关键词】WAP;CTD;WWW;呼叫中心 【作者】YUANXiao－hua;CHENJun－liang 【
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NationalLaboratorofBeijingUniversityofPostsandTelecommunications,Beijing100876,P.R.China;NationalLaboratorofBeijingUniversityofPostsandTelecommunications,Beijing100876,P.R.China 【正文语种】英文 【中图分类】TN915.03 【相关文献】
1.WWW与WAP信息处理模型的比较 [J], 龚榆桐; 陆钊; 李超建; 李昌志; 刘晓平
2.基于WAP协议的网关设计 [J], 韩耀伟; 冉冰; 潘金贵 3.移动Internet及WAP技术 [J], 陈庆章
4.基于WAP的呼叫中心 [J], 袁晓华; 郑小宇; 詹舒波; 陈俊亮 5.新太商业Call Center [J], 杨恺悌
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Advanced Call Center Supporting WAP Access
