2020年(管理制度)嘉盛酒店管理公司SOP体系人力资源管理制度和程序

Level G2

F&B Hostess 餐饮部领位 Butcher 肉案厨师 GSO-Reception 前台接待 PABX Operator 总机接线员

GSO-Lobby, Welcome Officer 大堂门迎 Driver 司机

Bell Captain 行李房领班

(Basic manual duties across all work areas)

所有工作区域的基本工作职责

Department Clerk, 各部门文员

Cashier 收银员

Engineering Basic Skilled Worker 工程部普通技工 Staff Canteen Cook 员工餐厅厨师 F&B Service Attendant 餐饮部服务员 Butler 贴身管家 Bartender 吧员

Commis Chef (qualified) 厨师助手（有资格的） Bakers 面点师

F&B Kitchen Cook 餐饮部厨师 Kitchen Artist 厨房冷盘雕花 Bellman 行李生 Order Taker 点单员

Floor Room Attendant 楼层服务员 Health Club Attendant 康乐部服务员 Guest Laundry Checker 客衣检查员

Tailor 裁缝

Security Guard 保安

Gardener 园丁 Boiler Attendant 锅炉工 Poutary Preparation粗加工 F&B Kitchen Help 餐饮部厨房帮工 PA Attendant公卫服务员

Window Cleaner 门窗清洁员

Steward 管事员 Timekeeper 打卡员

Vegetable Cleaner 蔬菜清洗员

Cafeteria Attendant, 员工餐厅服务员

Laundry Attendant (Washer, Presser, etc.) Linen Room Attendant, 布草房服务员

Pantry Helper 餐具室助手

洗衣房服务员

STANDARD OPERATING PROCEDURES

Subject

: Recruitment Policy

Effective Date : Oct. 01, 2003

招聘制度

Policy No. : HR-03 Page Distribution : Senior Executive Committee Department Heads A&B All Employees

: 7

Issued by : HR Director Approved by : General Manager

Objective 目的

To clearly establish the control parameters associated with the effective planning and recruitment of manpower for the best utilization of Hotel.

对与人力计划及招聘相关的各项控制细则作出明确规定，从而达到酒店对人力的最佳利用。

Policy Statement 政策说明

It is the policy of the Goodwin Hotel to clearly outline the procedures pertinent to the recruitment and employment of personnel within the Hotel.

嘉盛酒店政策规定：对与酒店员工招聘及雇佣有关的所有程序应进行明确说明。

The approved manning guide is to be strictly adhered to. No position can be physically filled without an approved “Personnel Requisition Form”.

严格遵守已获得批准的人员配备指南。在人员请雇单未获批准前，不得对任何职位空缺进行补充。 Selections should be based on qualifications, experience and skill as specified in the approved personnel specifications.

对人员的选择应基于获准的人员请雇单上所列各项资历、经验及技能要求。 Promotion should be from within the Hotel whenever possible. 升职应尽可能首先考虑酒店内部员工。

Upon approval of the General Manager, the Human Resources Director shall be responsible for the formulation, execution and revision of the Human Resources Standard Operating Procedures for the recruitment and employment of all employees.

总经理批准后，人力资源总监负责对与酒店员工招聘及雇佣相关的人力资源标准运行程序进

行寿命、执行和修改。

Procedures 程序

1. Replacement of Employees 人员更换

As vacancies arise, the Department Head concerned has to complete and submit a Personnel Requisition Form to their respective Division Head for approval and forward to the Human Resources Director. The Human Resources Director will then validate the request and forward the Personnel Requisition Form to General Manager for approval. Upon receipt of the approved Personnel Requisition Form, the Human Resources Director/ Personnel Manager will take action to fill in the vacancy and provide feedback to the Department Head concerned by returning a copy of the approved Personnel Requisition Form.

出现空缺后，相关部门经理须填写人员请雇单并由其部门总监审批后转给人力资源总监。人力资源总监审批后将人员请雇单转至总经理处。人力资源总监/人事经理收到由总经理批准的人员请雇单后，进行人员招聘补充空缺并将获准的人员请雇单的复印件反馈相关部门。

2. Additional Employees 追加员工 Under special circumstances, it may be necessary to recruit additional resources not budgeted for. In this instance, the Department Head concerned has to submit the Personnel Requisition Form with written justification to their Division Head for endorsement and forward to the Human Resources Director. The Human Resources Director

will review the request with the Division Head, make appropriate remarks and forward to the Financial Controller and General Manager for approval. Once approval is given, the Human Resources Director will take necessary action to fill the vacancy.

特殊情况下，会有必要招聘预算外的员工。此时，相关部门经理须将人员请雇单连同一份书面说明递交部门总监进行批示后转至人力资源总监。人力资源总监与部门总监就其申请进行研究后，作出必要说明转交财务总监及总经理审批。审批通过后，人力资源总监将采取必要行动填补空缺。