TRADING LAW & TECHNICAL 贸易法规与技术 MALL MANUAL – SAFE & LEGAL 商店街管理手册 – 安全与守法
For
TENANTS, FOOD COURTS AND SHORT TERM
LEASE HOLDERS
适用于长期承租户、美食广场和短期承租户
Version 版本
Author: George Xu 作者：许锦龙
Date: 01 Sep 2007
日期：2007年9月5日
Lease Management Manual Contents 商店街管理手册目录 Content Page Number 目录 页码 Mall Management Policy 3 商店街管理政策 Mall Management Decision Chart 5 商店街管理决策模式图 Risk Assessment Product Rules/ 7 Operational Controls 风险评估/产品规则/营运管理控制措施 What Good Looks Like 9 好的做法 RACI 11 High Risk products 12 高风险产品 Checklists 15 检查表 Mall Management Policy 商店街管理政策
Shopping mall lessee will contribute to the future growth of Tesco and enhance our offer to customers 商店街承租户一直并将继续对Tesco的进一步成长做出贡献，并增加我们所能为顾客提供的服务种类。 These businesses trading within our malls could pose risks to our reputation and damage our customers by;
但如果商店街发生以下情况，将会给我们的声誉带来危险，并伤害到我们的顾客： 1. Selling unsafe goods
销售不安全的商品
2. Causing food poisoning
引起食物中毒
3. Causing accidents to our customers and staff, fire being the biggest risk
给顾客和员工造成伤害，其中火灾是最大的风险 4. Breaking consumer protection laws
违反消费者保护权益的法规
In Mall retailing and catering operations it will normally be possible to differentiate the lessee staff and operations from our own however enforcement authorities may be empowered to take action against Tesco as well as the lessee when things go wrong so the reputation risk remains.
虽然商店街在向顾客提供销售或餐饮服务时，顾客通常能将商店街承租户的业务与我们Tesco自己的业务区分开，并且通常也能将承租户的员工与我们自己的员工区分开，但当执法机关在商店街发现问题时，执法机关除对商店街承租户采取处罚行为的同时，也可能会对我们Tesco采取相应的行动。所以，承租户不合法、不安全的行为对Tesco的声誉也将产生风险。
It is Tesco Group policy to ensure that safety and legality is maintained by ensuring clear responsibilities dependant on the type of lessee, their contract and the degree of risk of their operations and the products that they sell.
Tesco公司的政策，是根据不同的承租户类型、不同的承租合同、承租户不同的营运风险等级以及他们所经营的不同产品，来确定相应的、清晰的职责划分，并通过确保这些职责的实施而最终保证商店街经营活动的安全合法。
This Mall Management Policy includes: 商店街管理政策包括：
? Definitions of the different types of lessee and what degree of control is required.
对不同类型的承租户进行定义，并制定相应的管理措施
? Risk assessment that determines the Product and Retail Controls needed to manage product
safety.
进行风险评估来确定保证产品安全所需的产品控制措施和营运控制措施 ? RACI and “What good looks like” to manage the lessee operation.
制定RACI和“好的样本”来管理承租户的营运
When applied in country the policy needs to account for local regulation and be incorporated into Food Safety and Health and Safety Policies.
在执行这项政策的时候，需要符合当地法规，同时也要与公司的食品安全政策、健康与安全政策相结合。
If implemented this policy will deliver product due diligence, protect the health and safety of all staff and customers and protect the reputation of the company.
商店街管理政策的执行，是为了实现我们的产品尽职尽责原则、保护我们员工和顾客的健康与安全、保护公司声誉的目的。
Mall management decision chart
The relevant requirements should be applied depending on the outcome of the mall management decision chart and the assessment of risk. Mall Is the lessee a multi No Yes national/National/Regional branded business Is the lessee based in a food court with shared Yes No facilities foods? Yes Note: Self-operated Multi national/National/Regional branded businesses are considered Product Rules: Branded Due Product Rules: Branded Due Product Rules: Branded Due low risk . McDonald’s, KFC, Papa John’s, etc.)We will only check their infectious Diligence Rules Diligence Controls Diligence Controls disease control, fire safety, and pest control by using the highlighted part of the Operational Standards: Tenant Operational Standards: Food except for Short Term leases checklists. Operations Controls Court Controls selling high risk products All leases including short term All leases including short term where Tesco Brand Rules 商店街管理决策模式图 lease and RMU’s leesees apply. 按照商店街管理决策图和风险评估的结果来执行相关的要求。 Operational Standards: Food Court Controls 商店街 承租户是否为 不是 是 国际/国内/区域 知名企业？ 承租户是否为美食广场的 承租户，并与其它美食广 是 不是 场的承租户共用设施？ 是 注：对于独立经营的国际/国内/区域知名企业（如麦当劳、肯德基、棒约翰等），被认为是低风险，我产品规则：适用“定牌产品尽职产品规则：适用“定牌产品尽产品规则：适用“定牌产品尽们仅对其在传染病控制、消防安全、虫害控制方面进行每年一次的检查（检查表阴影部分）。 尽责规则” 职尽责规则” 职尽责规则”销售高风险产品Risk Assessment 营运标准：适用“承租户营运管营运标准：适用“美食广场营的短期承租户除外，这类承租理控制措施”运管理控制措施” 户执行Tesco自有品牌产品规风险评估 承租户包括短期承租户和移动展承租户包括短期承租户在内的则 Competent persons must carry out the risk assessment. 台在内的所有承租户 所有承租户 营运标准：适用“美食广场营必须由有资质的人员执行风险评估 运管理控制措施” Competent persons will include Trading Law and Technical Reginal Compliance Manager, Mall Manager, Store Manager and Lease Manager after suitable training. The assessment will identify the risk of the product and the operational standard required and the degree of control that Tesco exercises upon lessees.
有资质的人员将包括已经接受相关培训的贸易法规与技术部的地区执行经理、招商经理/主管和店总。风险评估将确定产品存在的风险、确定所需使用的营运标准，并确定Tesco对承租户的管理等级。 Product Rules 产品规则
Branded Due Diligence Rules 定牌产品尽职尽责规则
Multi-national branded suppliers and nationally recognised companies with a clear brand identity should have standards of service and product quality that are acceptable to Tesco.
顾客可以清晰识别出品牌的国际知名企业和本国知名企业，这类企业被认为已经具备了Tesco可以接受的服务标准和产品质量。
They will have systems of production that will suggest a level of trust in the legality and safety of their products that will not requires testing.
If Tesco staff are involved with lessees in products or services in a way that could affect safety . handling loose foods) then Food Court Operational Controls must be followed
他们拥有的生产体系保证了产品的合法性和安全性，他们的产品无需进行检测。但如果由于Tesco员工涉及到承租户的产品或服务，而可能影响到安全性（比如：加工、销售散装食品），则必须按照美食广场营运管理方式进行管理。 Tesco Brand Rules Tesco品牌产品规则
Is the lessee bcourt with shaProduct Ruexcept for where TesOperationaapply to RM承租户是否为承租户，并与场的承租户产品规则：销售高风险自有品牌产营运标准：展台有效 Applies to all short term lessees that are selling high risk food and are not a multi national or National branded tenant. Tesco is considered to have legal responsibilities:
适用于销售高风险食品的、非国际国内知名品牌的短期承租户，Tesco对其中的风险承担法律责任。 Each supplier of the lessees must be assessed and approved. 所有承租户的供应商都要经过评估并核准。
Products must be approved and visually checked or tested at least twice a year to ensure compliance to safety and legality standards.
Each Lessee must be informed of the product testing and why.
产品必须经过批准，并且每年至少两次接受目视检查或者测试，以确保产品符合安全合法的标准。每一位承租户都必须被通知所要进行的测试以及做测试的原因。 Operational Controls 营运管理控制措施
Tenant operational Controls 承租户营运管理控制措施
Applies to all Tenants and Retail Mobile Units outside food courts 应用于所有承租户和美食广场外面的临时移动销售柜。
Minimum amount of monitoring to ensure that the premises are being operated safely. 进行基本的监督，以确保承租范围的营运安全。
On opening: If no high risk products are sold then no audit is required. 开业时：如果不销售高风险产品，则无需审核。
On opening: If lessee sells High Risk Products then an assessment using the highlighted check sheet provided. If there is a serious risk then agree an action plan with the lessee. Ensure that a revisit is planned to follow up any “next steps”
开业时：如果承租户销售高风险产品，则需要使用检查表对承租户进行风险评估。如果发现重大风险，就需要和承租户商讨出行动计划。并且安排第二次巡查，来跟进“行动计划”。
Minimum Frequency of subsequent leaseholder audits: Annually for lessee that sells High Risk Products. No audits required for tenants not selling high risk foods.
承租户的最低审核频率：对于销售高风险产品的承租户，每年执行一次审核。销售非高风险产品的承租户，无需审核。
Food Court Controls 美食广场管理控制措施
All food court operations are considered high risk. 美食广场的营运被认为具有高的风险。
On opening: Carry out an assessment using the check sheet provided. If there is a serious risk then agree an action plan with the lessee. Ensure that a revisit is planned to follow up any “next steps”
开业时：使用所提供的检查表执行评估。如果发现重大风险，就需要和承租户商讨出行动计划。并安排第二次巡查，来跟进“行动计划”。
After opening the Minimum Frequency of subsequent leaseholder audits – Twice a Year. 开业后承租户的最低审核频率 – 一年两次。
Each Lessee must be informed of the number of visits and why. 每位承租户必须被告知审核的次数和审核的原因。
Note: Increased risk will require an increase in management, monitoring, audit and review of the next steps.
注：风险的增加将需要加强管理、加强监督、增加审核频率，并增加对行动计划的检查。 Increased risk may be identified by: 可以由以下方面确定风险已增加： Poor hygiene standards or 卫生标准差
Poor health and safety standards or 健康与安全标准差
Customer complaints or 顾客投诉
Being notified of an EPW by the lessee or 发现承租户需要执行产品紧急下架 Accidents being reported 发生事故
What good looks like for all lessee except non Multi national/National lessee on a short term lease selling high risk products
所有销售高风险产品的短期承租户，包括国际品牌/国内知名品牌的短期承租户，对这一类承租户的好的做法为：
? TLT assess high-risk lessee for safety and legality of their start up operation.
在高风险承租户开始营运时，TLT对他们进行安全和合法性评估。
? TLT to monitor operational standards where staff practices can directly impact Tesco operation .
infectious disease control and fire safety measures in mall tenants using an audit based on the highlighted sections of Checklist.
当承租户员工的行为能够直接影响到Tesco的营运时，比如传染病管理和消防安全，TLT将按照检查表中阴影部分监管承租户的营运标准。TLT to monitor all operational areas where they share facilities with other lessee . where lessee operates in a food court and shares facilities with other food court operators.
当某承租户与其他承租户共用设施时，TLT将监管所有的营运区域。比如：美食广场的某承租户与美食广场的其他承租户共用设施的地方。
What good looks like for non Multi national/National leesee on a short term lease selling high risk products
销售高风险产品的非国际品牌/国内知名品牌的短期承租户，对这一类承租户的好的做法为： ? Additional to the above requirements TLT to test high risk products sold by short term lease
holders in line with Tesco Due Diligence Rules. 除了以上要求外，TLT按照Tesco尽职管理规则，对短期承租户所销售的高风险产品进行检测。
ONMALL新编MAN新编EMENTMANUAL商店街管理手册 - 图文
