061原版咨询手册全套资料_贝恩《 Management Tools XX Highlights》23页

…at companies of all sizes…Small (<$600MM)Companies 201515.21010.19.250199920002002Medium Companies ($600MM -<$2B)16.112.111.350199920002002Companies Large ($2B+)17.414.212.150199920002002BOS 202015151010…and across industriesAverage Number of Tools Used in 2002 (bars) versus 2000 (line)2015105016.015.915.415.014.616.816.913.913.010.616.115.313.62000AverageRespondentsIndustry categories added since 2000BOS hemicals/MetalsUtilitiesServTeicesch/TelecTromansportationHealthcMaraneuf Caconturisungmer GoodsFinaOncthiaerl SerFoviceods*/BeveragCone*struction*Media*C473710410221301003446111232528Asian firms used the most toolsAverage Number of Tools Used in 20022015.815105016.217.514.3NorthAmerica284Europe170Asia133SouthAmerica72Respondents:BOS “Compass-setting” tools saw highest useStrategic Planning Benchmarking Mission and Vision Statements Customer Segmentation Outsourcing Customer Surveys Customer Relationship Management Corporate Code of Ethics Growth Strategies Pay-for-Performance Core CompetenciesContingency PlanningStrategic AlliancesChange Management Programs Knowledge Management Balanced Scorecard Downsizing Total Quality Management Reengineering Supply Chain Integration Economic Value-Added AnalysisActivity Based Management Merger Integration Teams Corporate Venturing Stock Buybacks 89??yxxxxvvupidbbYWTRRP72%BOS 18%Mean = 65%While code of ethics topped satisfaction; mission & vision statements disappointedSatisfaction rankings2000Mean?Corporate Code of Ethics?Core Competencies?Customer Surveys?Benchmarking?Pay-for-Performance?CRM?Activity Based Managementn/a3.83.913.894.093.673.872002Mean4.054.013.993.963.903.813.763.742000Rankn/a1810111221462002Rank13567131921?Mission and Vision Statements3.94BOS