Chapter 1 Introduction to Management and Organizations
TRUE/FALSE QUESTIONS
A MANAGER' S DILEMMA
1. Today' s managers are just as likely to be women as they are.men 2. Management affects employee morale but not a company
WHO ARE MANAGERS?
' s financial.performance
3. In order to be considered a manager, an individual must coordinate the work of others. 4. Supervisors and foremen may both be considered first-line managers.
WHAT IS MANAGEMENT?
5. Effectiveness refers to the relationship between inputs and outputs.
6. Effectiveness is concerned with the means of getting things done, while efficiency is concerned with the
attainment of organizational goals. 7. A goal of efficiency is to minimize resource costs. 8. Efficiency is often referred to as
“ doing things right. ”
9. Managers who are effective at meeting organizational goals always act efficiently.
WHAT DO MANAGERS DO?
10. The four contemporary functions of management are planning, organizing, leading, and controlling. 11. Determining who reports to whom is part of the controlling function of management. 12. Directing and motivating are part of the controlling function of management.
13. Fayol ' s management functioanrse basically equivalent toMintzberg ' s management roles. 14. The roles of figurehead, leader, and liaison are all interpersonal roles. 15. Disturbance handler is one of Mintzberg
' s interpersonal roles.
16. Mintzberg 'isnformational management role involves receiving, collecting, and disseminating information.
1
17. Mintzberg ' s resource allocation role is similar to Fayol coordination functio'n bsepclanusneinigt involves the
of employee ' s a.ctivities 18. Resource allocation and disturbance handling are both considered decisional roles.
19. A finance manager who reads the Wall Street Journal on a regular basis would be performing the figurehead role. 20. Katz found that managers needed three essential skills: technical, human, and informational. 21. Technical skills become less important as a manager moves into higher levels of management. 22. Conceptual skills become less important as a manager moves into top management. 23. Interpersonal skills involve a manager s ability to think aabbos utrtact situations.
24. Coaching and budgeting are skills closely related to the management function of leading.
25. Budgeting is a skill that is related to both planning and controlling.
26.In today 'wsorld, organizational managers at all levels and in all areas need to encourage their employees to
be on the look-out for new ideas and new approaches. 27. Only first-line managers and employees need to be concerned with being customer-responsive. 28. Innovation is only important in high-tech firms.
WHAT IS AN ORGANIZATION?
29. A distinct purpose is important in defining an organization.
30. A nontaxable organization, such as the United Way, cannot be considered an organization. MULTIPLE-CHOICE QUESTIONS
For each of the following choose the answer thamt ost completelyanswers the question.
A MANAGER' S DILEMMA
31. Which of the following statements regarding managers in today ' s world is accurate?
a. Their age range is limited to between 30 and 65. b. They are found only in large corporations.
c. They can be found exclusively in for-profit organizations.
d. The single most important variable in employee productivity and loyalty is the quality of the relationship
between employees and their direct supervisors. 32. According to data collected by Catalyst, a nonprofit research group, ________ percent of corporate
officers in Fortune 500 companies are women. a. 55.3
2
b. 15.7 c. 39.7 d. 21.9
WHO ARE MANAGERS?
33. Someone who works with and through other people by coordinating their work activities in order to
accomplish organizational goals is __________ . a. an assembly line worker b. a laborer c. a manager d. a salesperson 34.In the past, nonmanagerial employees were viewed as employees who __________ .
a. reported to top executives b. reported to middle managers c. supervised others
d. had no others reporting to them
35. Which of the following types of managers is responsible for making organization-wide decisions and
establishing the plans and goals that affect the entire organization? a. first-line managers b. top managers
c. production managers d. research managers 36. All levels of managementbetween the supervisory level and the top level of the organization are termed .
a. middle managers b. first-line managers c. supervisors d. foremen 37. Which of the following levels of managementis associatedwith positions such as executive vice president,
chief operating officer, chief executive officer, and chairman of the board? a. team leaders b. middle managers c. first-line managers d. top managers 38. Agency heador plant manager is most likely associated with which of the following?
a. b. c. d.
team leaders middle managers first-line managers top managers
39. The lowest level of management is _____________
3
a. b. c. d. a nonmanagerial employee
a department of research manager a vice president a first-line manager
40. Supervisor is another name for which of the following?
a. team leader b. middle manager c. first-line manager d. top manager
41. Managers with titles such as regional manager, project leader, or plant manager are
a. b. c. d.
first-line managers top managers
production managers middle managers
42. Which of the following best reflects the management structure of a traditional organization?
a. pyramid b. circle
c. hub with spokes d. infinite line 43. Division manager is associated with which of the following levels of management?
a. team leaders b. middle managers c. first-line managers d. top managers
WHAT IS MANAGEMENT?
44. ___________ is the process of getting activities completed efficiently and effectively with and
through other people. a. Leading
b. Management c. Supervision d. Controlling 45. The distinction between a managerial position and a nonmanagerial position is _____________ .
a. planning the work of others b. coordinating the work of others c. controlling the work of others d. organizing the work of others 46. Which of the following is an example of an efficient manufacturing technique?
a. cutting inventory levels
4
b. increasing the amount of time to manufacture products c. increasing product reject rates d. decreasing product output
47. Wasting resources is considered to be an example of managerial ___________ .
a. efficiency b. effectiveness c. inefficiency d. ineffectiveness
48. An automobile manufacturer that increased the total number of cars produced at the same cost, but with
many defects, would be _______________ . a. efficient and effective b. increasing efficiency c. increasing effectiveness d. concerned with inputs 49. Effectiveness is synonymous with ____________ .
a. cost minimization b. resource control c. goal attainment d. efficiency 50. Efficiency refers to ___________ .
a. the relationship between inputs and outputs
b. the additive relationship between costs and benefits c. the exponential nature of costs and outputs d. increasing outputs regardless of cost 51.In successful organizations, _____________ .
a. low efficiency and high effectiveness go hand in hand b. high efficiency and low effectiveness go hand in hand c. high efficiency and high effectiveness go hand in hand d. high efficiency and high equity go hand in hand
52. Whereas ___________ is concerned with the means of getting things done, _____________ is
concerned with the ends, or attainment of organizational goals.
a. b. c. d.
effectiveness; efficiency efficiency; effectiveness
effectiveness; goal attainment goal attainment; efficiency
WHAT DO MANAGERS DO? MANAGEMENT FUNCTIONS
5
管理学第9版练习题英文版附答案1
