1. When a consumer finds out that an item she or he bought is faulty 1.___/_____ or in some other way does not live up to the manufacturer’s claim for it, the first step is to present the warranty, or any other records which
might help, at the store of purchase. On most cases, this action will 2.__In______ produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the higher up the consumers take his or her complaint, the faster he or she can expect ^to be settled. In such a case, it is usually settled in the consumer’s favor, on condition that he or she has a just claim.
Consumers should complain by person whenever possible, but if they cannot get to the place of purchase, this is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can prove what is wrong with the item of question. If this cannot be done, the consumer will succeed best by presenting specific informations as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is worse than “This stereo does not work”.
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do it, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desirable result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s right.
DOC文档.
3.__it______
4.__in______ 5.___it_____
6.___in_____
7.__information______
8.___better_____
9.___this_____ 10.___desired____
2. Newspapers in Great Britain vary greatly from their ways of carrying the news. There are serious papers for those who want to know about important happenings everywhere, both at home and abroad, and foreign news. There are popular newspapers for those who prefer entertainment with information.
The London newspaper that is best known outside Great Britain is probably The Times. It began in 1785, and had a high reputation for reliable news and serious opinions on the news. It calls itself an independent paper, it means that it does not give its support to a particular political party. Its leading articles give the opinions of the editors, not that of the owners of the paper.
Letters to the editor are printed in parts of the newspaper. These parts of The Times are always interested. Most of the letters are on serious subjects, but from time to time there will be long letters on the subject which are not at all serious, perhaps on a new fashion of dress, or the bad manners of the young people compared to the manners of thirty years ago.
In addition to the London daily newspapers, there are other papers. The two London evening papers, the Evening News and the Evening Standard, ＾sold not only at the ordinary news-agents shops, but always stay by their piles of papers; however, the newspaper sellers sometimes go away and leave his papers. Passersby help themselves to the paper they want, and leave the price of the paper in a box. There are dishonest people in London, and no one thinks it is worth robbing a newspaper-seller of a few coins.
DOC文档.
1. in
2. to
3. which
4. those
5. interesting
6. is
7. with
8. are
9. their
10. but
3. I’d like to begin by giving you a brief run-down of the services
what we offer here at our center. First of all, we have a wide range 1) _that/which _
of language classes. In the first semester we run a conversation class for students of non-English-speaking backgrounds who wish to improve on their fluency, grammar and pronunciation in English. This is 2) _/________
held in Room W5A 209 – that’s on the level two of the Branson Block 3) _/_______
– on Tuesdays between 12.30 and 1.30. So that’s one hour once a week. If you’d like to participate ^ this class, please enroll with the 4) _in____
th
secretary before Friday, August 25. For those interested in developing his writing skills we have a six-week course which runs for two hours 5) _their_____
on Wednesday afternoons beginning in week one. It concentrates on the writing skills needed for assignments in the Departments of Economics and Social Sciences. Students must enroll in either department. Some of you may feel the need for more individual
attention, specially when you’ve got assignments to write. 6)especially _
The language advisers are available for consultation and you can book an appointment by contacting 666-0933 between 9.30 and midday, 7) ringing____
Monday to Friday. Remember that the service doesn’t operate during vacation – only in term-time. Don’t leave it all until the
last day just before you ^got an assignment to hand in. Also we 8) _have _ ___
hope you’ll take advantage of the Independent Learning Centre, it 9) _which____
offers grammar books, audio and video-cassettes, word-processing
facilities and other study skills aids to all students at the university.
You can borrow all books and tapes except for master copies and 10) _/________
reference works for up to a week but you must get a special ILC borrowing card.
4. Whenever you see the old film, even one made as 1)
_an_________ __
recently as ten years before, you can’t help being
struck by the appearance of the women taking part in. 2) /
DOC文档.
Their hair-styles and make-up look out-of-date; their skirts look either too long nor too short; their _or____________
general appearance is, in fact, slightly ludicrous. The men taking part, on ^ other hand, are clearly the____________
recognizable. There is nothing about their appearance to suggest they belong to an entire different age. entirely
This illusion was created by changing fashions. Over the _is____________
years, ^ great majority of men have successfully resisted _a_________ ___
all attempts to make themselves change their style them____ ___
of dress. The same cannot be said for woman. women____ __
Each year a few so-called top designers in Paris and London lay down on the law ____/________
and women the whole world over run to obey. The decrees of the designers are unpredictable and dictatorial. Sometimes they decide arbitrarily, that skirts will be short and waists will be high; hips are in and buttons are out.
3)
4)
5)
6) 7) 8)
9)
10)
5. We live in a society where there is a lot of talk about science, but I would
say that there is not 5% of the people who are equipped with 1) are_________
schooling, including college, ^understand scientific reasoning. We 2) to____ ____
are more ignorant of science than people with comparable education in Western Europe. There are a lot of kids who know everything about computers – how to build them, how to take them apart, how to write programs for games. But ^ you ask them to explain 3) ____if______
about the principles of physics that have gone into creating the 4) /_______ _
computer, you don’t have the faintest idea. The failure to 5) they_______
understand science leads to such things like the neglect of the 6) as________
human creative power. It also takes rise to a blurring of the 7)
DOC文档.
gives______
distinction between science and technology. Lots of people
don’t distinguish between the two. Science is the production of new
knowledge that can be applied, when technology is the 8) while________
application of knowledge to the production of some products, machinery or ^like. The two are really very different, and people 9) the_______
who have the faculty for one very seldom have a faculty for another. 10) the other__
Science in itself is harmless, more or less. But as soon as it can provide technology, it is not necessarily harmless. No society has yet learned how to forecast the consequences of new technology, which can be enormous.
6. We all know the computer is coming into our home and work
environments. But how many of us thought it would effect our marriages? One of my friends reports that at her 1) affect____
evening computer course, more than a third of ^people there 2) the______
came only because their spouse had bought a home computer. It
can certain be the third party that upsets the delicate balance of 3) certainly__
a marriage. In connection with our national economy, it is important now not to get depressed about the latest gloomy business statistics, which they are strictly industrial-based measures of 4) ___/______
economic well-being. The information economy and the other sunrise sectors are going well. They are the ones to invest ^now. 5) _in______
Small sunrise stocks versus large sunset stocks; buying Computer Software, Inc., selling U. S. Steel. If, as predict, electronics 6) __predicted______
replaces the automobile like the most important industry in our 7) _as______
economy, will we have to buy a home computer before buying a car? We need cars now because we organize our society around them 8) organized
fifty years ago when we decided that since the economy was going to be built on cars, everyone from age 16 up should want and need one. But what did the automobile ever contribute to society except 9)
DOC文档.
专升本三年级改错练习答案
