1. In the symbolic view of management, managers are seen as directly responsible for an organization
success or failure. (False)
' s
2. In the omnipotent view of management, much of an organization sucscess or failure is due to forces outside
management l.
'
' s contro
' s founder has little influence on its culture. (False)
(False) 3. An organizational culture refers to a system of shared meaning. (True) 4. Organizational cultures influence how employees behave in an organization. (True) 5. Strong cultures have more influence on employees than do weak cultures. (True) 6. An organization
7. Rituals are repetitive sequencesof activities that express and reinforce the key values of an organization. (True)
8. Organizational stories typically contain a narrative regarding significant events or people. (True)
9. To increase customer responsiveness,organizations should hire employees who are outgoing and friendly. (True)
10. To encourage a customer-responsive culture, organizations should formalize and enforce strict customer
service policies. (False)
11. The general environment refers to environmental factors operating inside an organization. (False)
12. The part of the environment directly related to achievement of an organization goals is the specific
environment. (True)
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13. Industry conditions are an example of an organization (False)
's general environment. 's specific environment.
14. Economic conditions are part of the organization (False)
15. Which of the followi ng rep rese nt the two views of man agerial imp act on the
success or failure of the orga ni zati on? a. b. c. d. (a)
omnipotent and symbolic omnipotent and reflective symbolic and in teractive reflective and in teractive
16. The __________________ view of management is consistent with the stereotypical
pi cture of the take-charge bus in ess executive who can overcome any obstacle in carrying out the organization
' s objectives.
omnipotent symbolic functional systems
18. Internal constraints that restrict a manager
a. a. b. b. c. c. d. d. (a) (a)
's decision options
exist within every orga ni zatio n
do not exist, as all man agers have decisi on-mak ing discreti on exist only to the exte nt that upper man ageme nt impo ses them exist only to the extent tiat followers won
' t do as they are told
17. Which of the following most accurately reflects the symbolic view of man ageme nt?
Man agers are directly res pon sible for an orga ni zati on
a. Managers have little or no responsibility for an organization failure. b. External forces are directly responsible for an organization failure.
Empio yees are directly res pon sible for an orga ni zati on c.
success or or
's success or failure success
d. (c)
19. In reality, managers are most accurately viewed as ________________________
a.
dominant over an organization
s success or failure
' s environment
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b. n either helpl ess nor all po werful c. po werless to in flue nee an orga ni zati on d. (b)
20. All orga ni zati onal cultures con sist of each of the followi ng except
a. shared values b. principles inno c. vati on traditi ons d.
(c) are found in orga ni zatio ns with high empio yee turno ver have a mini mal in flue nee on empio yee decisi on
making can be found in all orga ni zati ons that exist have a greater in flue nee on empio yees tha n do weak cultures 21. Strong cultures
a. b. c. d. (d)
a. b. c. d. (c)
atte nti on to detail people orie ntati on pu rchas ing p olicies aggressive ness
22. Which of the following is not considered to be a dimension of organizational culture?
' s p erforma nee
ultimately res pon sible for orga ni zati onal outcomes
23. Which of the following dimensions of organizational culture is defined as the degree to which an orga ni zati on
act? ns and decisi ons emp hasize maintaining the status quo? a.
b. stability
c. outcome orie ntati on team orie d. ntati on inno vati on and risk tak (a)
ing
24. Sony Corpo rati on focus on p roduct inno vati on is an exa mple of which of the follow ing dime nsions of orga
ni zati onal culture?
a. atte nti on to detail people orie ntati on outcome orie ntati on aggressive ness b. c. d. (c)
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管理学第十版C3练习及答案
