（质量认证）建筑企业质量、环境、职业健康安全管
理体系一体化管理
目 录
0.1公司简介 ····································································· 1-5 0.2认证范围 ····································································· 1-6 0.3本手册使用说明 ······························································ 1-7 1范围 ············································································ 1-9 2 引用标准 ····································································· 1-10 3 术语 ········································································· 1-11 4 一体化管理体系 ······························································ 1-13 4.1 总要求 ··································································· 1-13 4.2 文件要求 ································································· 1-14 4.2.1 总则 ································································· 1-14 4.2.2 一体化管理手册······················································ 1-14 4.2.3 文件（包括法律法规及其他要求）的控制 ····························· 1-14 4.2.4 记录控制 ···························································· 1-14 5 管理职责 ····································································· 1-15 5.1 管理承诺 ································································· 1-15 5.2 以顾客/员工及其它相关方为关注焦点 ····································· 1-15 5.2.1 以顾客/员工及其它相关方为关注焦点 ································ 1-15 5.2.2 环境因素识别、评价 ················································· 1-15 5.2.3 危险源识别、风险评价和风险控制策划 ······························· 1-15 5.3 一体化方针 ······························································ 1-16 5.4 策划 ····································································· 1-16 5.4.1 目标和/或指标（指标仅适用于环境管理体系） ······················· 1-16 5.4.2 一体化管理体系的策划 ··············································· 1-18 5.5 职责、权限和沟通 ························································ 1-19 5.5.1 结构、职责和权限 ··················································· 1-19
5.5.2 管理者代表 ·························································· 1-19 5.5.3 内部沟通 ···························································· 1-20 5.6 管理评审 ································································· 1-20 5.6.1 总则 ································································· 1-20 5.6.2 管理评审的准备······················································ 1-20 5.6.3 管理评审的输入······················································ 1-21 5.6.4 管理评审的输出······················································ 1-21 5.6.5 管理评审的实施······················································ 1-21 5.6.6 跟踪措施的验证······················································ 1-22 6 资源管理 ····································································· 1-23 6.1 资源提供 ································································· 1-23 6.2 人力资源 ································································· 1-23 6.2.1 总则 ································································· 1-23 6.2.2 能力、意识和培训 ··················································· 1-23 6.3 基础设施 ································································· 1-24 6.4 工作环境 ································································· 1-24 7 产品实现 ····································································· 1-25 7.1 产品实现的策划 ·························································· 1-25 7.2 与顾客有关的过程 ························································ 1-25 7.2.1 与建筑设计和建筑施工有关要求的确定 ······························· 1-25 7.2.2 与建筑设计和建筑施工有关要求的评审 ······························· 1-26 7.2.3 顾客及其他外部相关方的沟通 ········································ 1-26 7.3 建筑设计和开发 ·························································· 1-27 7.3.1 建筑设计和开发的策划 ··············································· 1-27 7.4 采购 ····································································· 1-27 7.5 生产和服务提供 ·························································· 1-28
7.5.1 生产和服务提供的控制 ··············································· 1-28 7.5.2 生产和服务提供过程的确认 ·········································· 1-28 7.5.3 标识和可追溯性······················································ 1-28 7.5.4 顾客财产 ···························································· 1-29 7.5.5 产品防护 ···························································· 1-29 7.5.6 工程项目的保修和服务 ··············································· 1-29 7.6 监视和测量装置的控制 ··················································· 1-30 8 测量、分析和改进 ···························································· 1-31 8.1 总则 ····································································· 1-31 8.2 监视和测量 ······························································ 1-31 8.2.1 顾客满意 ···························································· 1-31 8.2.2 内部审核 ···························································· 1-31 8.2.3 过程和绩效的监视和测量、合规性评价 ······························· 1-32 8.2.4 产品（建筑设计和/或建筑施工项目）的监视和测量 ··················· 1-32 8.3 不合格品、事故、事件、不符合的控制 ··································· 1-34 8.3.1 不合格品控制 ························································ 1-34 8.3.2 事故、事件、不符合的控制 ·········································· 1-35 8.3.3 应急准备和响应······················································ 1-35 8.4 数据分析 ································································· 1-35 8.5 改进 ····································································· 1-36 8.5.1 持续改进 ···························································· 1-36 8.5.2 纠正措施 ···························································· 1-36 8.5.3 预防措施 ···························································· 1-36 附件1：管理方案（参考示例） ················································· 1-37 附件2:一体化管理体系职能分配表 ·············································· 1-38 附件3:岗位职责 ································································ 1-40
附录一：《一体化管理手册》D/0版-程序文件
附录二：《一体化管理手册》D/0版-程序文件-《建筑施工过程控制程序》 附录三：《一体化管理手册》D/0版-程序文件-《建筑设计过程控制程序》 附录四：《一体化管理体系记录表格清单》 附录五： 三合一标准要素对应速查表及条款全文
(质量认证)建筑企业质量、环境、职业健康安全管理体系一体化管理
