教案
授课日期 授课班级 课题名称
周 次 课 时
课 次 课 型① 执教教师
New
Module 3 Unit 6 Room Service
一、 教学目标
１、知识与技能：
(1) master the basic knowledge of room service (2) master the new words in the dialogues (3) master dialogues
２、过程与方法：
(1) Task-based learning approach (2) Inquiry-based learning approach (3) Collaborative learning approach (4) Situational learning approach
３、情感、态度与价值观：
(1) Ss can learn about the basic knowledge of room service (2) Ss can learn basic room service procedures (3) Ss can learn some basic room service skills 教学重点：
(1) To present the knowledge of room service (2) To present the dialogues 教学难点：
Practice the dialogues and play the role in English in mocked situations
(1) Task-based learning approach (2) Inquiry-based learning approach (3) Collaborative learning approach (4) Situational learning approach
Books, multi-media, chalk. Blackboard
二、 教学重点与难点
三、 教学方法
四、 教学辅助器具
教 学 过 程 1 Lead-in: 1）Review
What are the procedures of the paying the bills?
五、
Ask students to play the roles
2）Look and match:
spring rolls cart Western breakfast toast
第 1 页
porridge fried egg waiter cocktail steamed dumpling sausage Chinese breakfast 1. spring rolls
2. steamed dumpling 3 porridge 4. sausage 5.fried egg 6. cocktail 7. toast
8. Western breakfast 9. Chinese breakfast 10 cart 11 waiter
3）Keep these important tips in mind when serving: Greet the guest by phone and offer your help. Ask the guest’s name and room number. Take room service orders for the guest. Repeat the order.
Mention the estimated delivery time. Thank the guest for orders.
Ask the permission to enter the room. Serve the order.
Make the way of payment.
Collect the trolley/tray from a guest room. 2. Pre-task:
1. Good morning, Room Service. Andy speaking. How may I assist you？ 早上好，客房送餐。我是Andy。有什么可以为您服务的吗？ 2. May I know who’s calling please? 请问，怎么称呼您？
3. Thank you, sir. Your order now is… 先生, 谢谢您的点单，您的单子是…
4.Your order will be with you in approximately 30 minutes. 您的点单30分钟内会送到。 5.Would you like to sign the bill? 请您在这儿签单，好吗？
6. Good morning. Room Service. May I enter your room? 早上好，客房送餐服务，可以进入您的房间吗？
7. Good morning, Room Service. May I enter your room? My name is … I have brought your room service order.
早上好，客房送餐服务，可以进入您的房间吗？我是…我给您送餐来了。 8. Room service is available 24 hours a day in our hotel. 我们酒店提供24小时客房送餐服务。 Let’s study dialogues: Dialogue 1:
What kind of breakfast does the guest want? What is the guest room number? What would Mr. White like to order?
第 2 页
What else does the guest want? Dialogue 2:
Listen and answer questions:
What kind of breakfast would the guest like to order? How would the guest like eggs to be cooked?
When would Mr. White like the food to be served? What’s his room number? Dialogue 3:
Listen and answer questions:
What kind of service is mentioned in the dialogue? Where does the waiter set down the food?
How does the waiter tell the guest to deal with the plates? How does the guest pay for his meal? Answers to the exercises:
1. A: Listen to the first dialogue and complete the form below.
Room Service Order
Guest Name Room Number Sort of Breakfast Kind of Bread Coffee/Tea Sort of Juice Type of Eggs Cereal
Tom White Room 908
the Continental breakfast croissant Coffee Grapefruit juice /
oatmeal porridge with warm milk
B. Listen to the dialogue and fill in the blanks. A: It’s room service. May I come in? B: Yes, come in, please.
A: I have your room service order. Where would you like me to put it? B: Just put it here.
A: Would you like me to pour tea for you? B: Yes, please.
A: When would you like me to pick up the tray ? B: About 2 or 3 hours, thank you.
A: Please leave your tray outside your room. You also can call room service to ask us to get them for you. B: I will call you then.
A: Thank you, sir. Could you sign the bill here? Good night. Enjoy your meal.
2. Match the English expressions in Column A with their Chinese meanings in Column B.
1.B 2.H 3.G 4.J 5.A 6.F 7.K 8.I 9.E 10.C 11.D 12.L
3 Put the following service procedures into correct orders. Make suggestions; Repeat the guest order;
第 3 页
《酒店情境英语》M3U6Room Service教案
