物业管理制度
之
工程维养部
目 录
第一章 前 言················································04 1、公司简介 ·················································04 2、服务口号··················································04 3、管理宗旨··················································04 4、企业文化··················································04 5、员工箴言··················································05 6、物业服务常识··············································05 第二章 组织建设·············································08 1、公司组织结构图············································08 2、公司岗位结构图············································08 3、工程维养部组织职能图······································09 第三章 工作职责············································10 1、工程维养部部门职责········································10 2、工程维养部岗位职责········································10 2.1工程维养部主管职责········································10 2.2工程维养专员职责··········································11 第四章 工程维养部管理流程····································13 1、维修工作管理流程···········································13 2、装修巡查管理流程···········································15 3、电梯故障处理流程···········································15 4、物业接管验收管理流程·······································16 4.1原有物业接管流程··········································18 5、公共设备、设施管理流程·····································20 第五章 工程维养部管理制度····································22 1、维修工作管理制度···········································22
2、装修巡查制度···············································23 3、公共设备设施管理制度·······································23 4、物业接管验收制度···········································24 5、钥匙管理制度···············································25 第六章 工程维养部常用表格····································26 1、盗用消防水处理表···········································26 2、房屋装修违规施工处罚表·····································27 3、水磨石违规施工处理表·······································28 4、园区公共设施损坏赔偿处理表·································29 5、楼面超载专项治理巡查表·····································30 6、装修巡查记录表·············································31 7、B区装修巡查记录表·········································32 8、公共设备设施日常检查表····································33
第二章 组织建设
一、公司组织结构图
物业有限公司董事会 总经办 客户服务中心 综合事务部 秩序管理部 环境管理部 工程维养部 总经理 公司管决理策 公运司营日常
公管司理日常 服管务理接待 物管业理档案 综财合务服管务理 人事管理 行政管理 治安管理 消防管理 交通管理 保洁管理 绿化管理 消杀验管收理 物管业理接管 设管备理设施 维修服务 二、公司岗位结构图
总经理 经理 客服中心主管综合事务主管工程维养主管环境管理主管秩序维护主管 客服专员行政专员出纳员工程维养专员保洁员绿化技工保安员
三、工程维养部组织职能图
工程维养主管 水电工 物业经理 工程维修电梯维养水电气维养钥匙管理
物业管理制度之工程维养部
