Telephone Calls
A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?
B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please.
A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling? B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday.
A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available. B: No problem.
A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her?
B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799.
A: I'm sorry. I didn't quite catch that, could you please repeat the number? B: No problem, my office number is 635-8799. Tell her to ask for extension 31. A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?
B: Yes, and I represent Milford Insurance.
A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon. B: Thank you very much.
Memos
A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? Where is anyone anyway?
B: Didn't you hear about that, our meeting was postponed until Friday. A: Why the meeting was postponed? No one told me anything about it. B: Did you get the memo?
A: What memo? They haven’t any memo this whole week, I check my inbox every day. And I haven’t seen anything.
B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.
A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memos go around; they go directly
to my inbox. Are you sure were send to whole office?
B: It should have got around to everybody, they also post a copy of the memo in the break room. Don't you ever look at messages post on the bulletin board?
A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it. B. That's right, You will never know what your missing out of it if you don't read the memos.
Placing an Order
A: May I help you?
B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time. A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ? B: It should be under Leslie Smith. The number is 184796
A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill? B: Yes.
A: Is there the correct billing address?
B: No, please post the bill to 124 Hildrod Lane, Milton County, 98830.
A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday. B: Thank you.
The working lunch
A: Excuse me, Don? I hate to bother you, but I need your help on something. Do you have time to brief me on the Martin account today?
B: Oh, that's right. You are supposed to deliver a brief on that account tomorrow. I know there are some things I need to share with you about that. But, gosh, I don't know. . . . Things are really busy for me today, the only time I can manage to squeeze out might be over lunch break. . . .
A: I hate to make you work through your lunch break with how busy you are. . . . B: It's okay. . . . I've already had several days in a row working through lunch. . . . A: How about this. . . . We can make it a working lunch this afternoon, and I'll order some Chinese food for delivery. It'll be my treat. B: You don't have to do that. . . .
A: I insist. I really appreciate you taking time to work with me in. What is your favorite fast food? I'll cater to your taste.
B: Actually I do like Chinese. . . . Let's make it a date for Chop Suey and the Martin account at about 12: 30. Does that sound good? A: Great. I'll bring the food.
Hotel Situations
F: Hello, welcome to Prise star hotel. How may I do for you?
M: Hi, yes, I have a reservation. My secretary called and booked a room a couple of weeks ago, the reservation should be for a double bed, none smoking room. F: And what name of reservation made under? M: It should be under Steve John
F: Mmm, let me see, it seems there is no John listed a room for tonight, is there any other name that you reservation list under?
M: No, here is the confirmation number, would that help?It is 898007, I had the room booked with visa cold card.
F: Ah, yes, here it is, you have a standard double room, non smoking on the 3rd floor, I just need to see the credit card you booked the room with if you don’t mind. M: Sure, here it is. would it be possible to check out and pay the bill in the morning, also, what time is brack served?
F: There is a continent for breakfast from 6: 00am to 10: 00am. Also you can pay your bill in the morning, but we require a 20% depart it of front, but I can just keep a record of your credit on file. Ok, I’ve got you on set up if you could just sign here, and in a show here, here is your room key, anything else I can do for you? M: Yes, could you call me a taxi please?
Friends
A: what kind of qualities do you look for in your friends?
B: I like people who are open and friendly. Those people are usually more active and fun to be with. I like spending time with my friends. We go to bars together or play sports together.
A: I don’t like to make friends with people who aren’t honest. Honesty is very important to me.
B: I think it’s important to most people. The problem is that you can usually only find out if someone is honest by getting to know them. A; you can find out from their friends.
B: if you know any of their friends. You can’t rely on your friends to introduce people to you all the time. You have to go out and make the first move sometimes. I also like funny people.
A: oh, I don’t. they don’t seem to take anything seriously. You never know when they are joking and when they are being serious.
B: sometimes it can be hard to tell, but if you know the person fairly well, you can