out city created, and care masses life, focus work, in-depth investigation, more out boutique masterpiece, makes we of research results more to into led of decision vision, more to in national some has effect of newspaper Shang published, for advance work, and publicity changde play due of role. Third, information submitted to be pragmatic. Quick and timely. The ancients said: for the time system; statement back for the time being, nothing. Therefore, the submission of information to do \hat is, find the problem faster, editorial writing, send and read faster approval and feedback to implement quickly. o be true and accurate. True mainly reflect the full picture of events, one is one, two, this is the life of the information. Accuracy is primarily qualitative and quantitative questions, quantitative objective of publicQualitative logic. To be reliable and useful. We submit information to have access to decision-making, to guide and promote the work and solve practical problems. Mixed cum. On the negative information and emergency information, rapid escalation in strict accordance with the procedures, firm, newspaper, newspapers, never late, fail to report, false claim and skimming. Investee 2. supervision and insist on, around and protecting their interests to touch the truth, seek practical results. Adhere to people-oriented, the most important thing is to realize, safeguard and develop the fundamental interests of the overwhelming majority of the people. We carry out inspection, so must go deep among the masses, go deep into the realities, always pay attention to the people's livelihood, to grasp the public sentiment, and earnestly safeguard the benefit, addressing the masses are most concerned about and reflecting the strongest issues, efforts to solve the problem of decisions implemented and not implemented. One is to stick to principles. Right of inspection is one of the most important powers of the Office, should not only dare to use, but also with caution. So-called dared to use, is to hold a number of important issues, bold supervision over supervision, track inspection, problems are not solved do not pass, the blame does not hold did not miss, dissatisfaction of the masses did not miss, the real right of supervision authority, with the benefits. Call with caution, is supervising departments should strengthen the consciousness of authorized strictly according to procedure, preventing the supervision and excessive to prevent adding burden to grass-roots. To this end, the supervision Department of the Party Committee of supervision must be under city and County party Committee Secretary-General (Office). Second, we should focus on. Is the Governor, those related to the globalEvent, Governor the protracted difficult, strong Governor during emergency urgent. Not having special departments in charge of the General Governor, under the normal procedure can do good things not Governor, not authorized by County leaders, not the Governor. Third is to solve the problem. The purpose of supervision, to resolve the problem. To adhere to and further improve the附件1：
盐城市区普通住宅物业管理服务等级标准（一级）
序号 项目 服 务 标 准 ①不能实施封闭式管理，但设专人24小时巡查小区，全体巡查人员不少于3人，服务基本规范。 ②安全巡护人员统一着装，熟悉辖区情况，认真负责，有较强的责任心，当班时佩戴标志，尽忠职守。 ③能认真处理好业主(使用人)的投诉和求助。 ④危及人身安全处设有明显标志。 ⑤对突发事件(凶杀、火灾、爆炸、地震、电梯突发事件等)有应急预案，事发时及时报告业主委员会和有关部门，并协助采取相应措施。 ①小区内设有垃圾收集点，生活垃圾每天清运1次。 ②小区主要道路每日清扫1次，公共场所清洁；楼道每周清扫1次;共用部位玻璃每年清洁1次；路灯、楼道灯每年清洁1次，其它共用设施定期清洁。 ③公共厕所每天清扫一次，无明显污物便迹外溢。 ④小区公共雨、污水管道及雨、污水井每年检查一次，并视情况清掏；化粪池每年检查1次，发现异常情况及时清掏。 ①每日清扫1次绿化带、草地上的果皮、石块等垃圾，目视基本无杂物。无明显堆物堆料、搭棚、侵占等现象。 ②草坪、花卉、绿篱、树木定期修剪、养护。 ③每年至少进行1次施肥，病虫害防治每年不少于2次，预防花草、树木病虫害，花草树木生长基本正常。 ④假山、亭、廊、雕塑等园林小品每2年检修、油漆(粉刷)1次。 (一) 安全巡查 (二) 卫生保洁 (三) 绿化养护 (四) 房屋及共用设施设备维修养护 ①每年年底或年初对房屋和共用部位、共用设施设备、道路、绿地等进行全面检查1次，掌握房屋设施设备有无完损状况，对完损程度做出评价，巡检要有记录，大修及更新改造计划及时报告业主或业主委员会，落实维修资金。每2月巡视1次楼房单元门、楼梯间通道部位以及其他公用部位的门窗、玻璃、路灯等设施，每年10月份安排1次共用部位门窗检修，使其保持基本完好。 ②房屋修缮制度完善，便民报修措施齐全，居民室内维修实行有偿服务(具体范围、价格双方约定)，服务态度良好。 ③设备设施标志齐全。建立共用设施设备档案，定期巡查并做好记录。对可能发生的各种突发设备故障有应急方案。共用设施设备良好，运行正常，无事故隐患，设施设备的运行、检查、维修、保养记录齐全，运行人员严格遵守操作规程及保养规范。 ④房屋外观基本完好，无较大缺损；屋面每年检修1次，屋面排水基本畅通。 ⑤共用楼道灯无安全隐患，路灯、楼道灯完好率不低于80%。 ⑥共用二次供水水箱加盖加锁，每年清洗1次，无二次污染及隐患。 ⑦道路、停车场(棚、房)及其他公共场所(地)、建筑小品、雕塑等基本完好，保持整洁。 ⑧消防设施设备完好无损，随时可用。 ⑨井(池)盖板、管道损坏能及时修换。 (五) 基础台帐资料管理 房屋装饰①业主公约、房屋装饰装修管理规定等各项制度完整。 ②有一定的房屋档案资料,分类成册,查阅方便。 ③经营管理资料（如住户档案、房屋档案、房屋安全普查记录、物业管理资金的交缴与支取纪录、业主委员会对服务标准的考核意见等）逐步建立和完善，各项措施落实。 ①装修管理制度较完善，物业管理公司与业主(使用人)签订装饰装修服务协议，并已告知业主(使用人)装修管理规定注意事项。 (六) eelings survey, by looking up public sentiments to find problems. Problems will increase its special supervision, set up accounts, hold on to it. We should conscientiously implement the leading contracting matters, secured, had an answer to everything, then settles rate of 100%. Have an impact on some of the outstanding issues, supervision departments and information components together, play the supervisory role of the news media to promote problem solving. Investee 3. insist on a daily run, around the practice of truth catching efficiency, focus specification. To give full play to the party Office around connecting, coordinating internal and external features, contact, rally at all levels, to motivate every aspect, adhere to the truth, strengthening standardized management to achieve coherent, efficient and effective functioning of the daily work of the Party Committee. Is processing messages should strive to streamline, standardize and quality. Streamlining is to control the number of messages, compress messages, reducing procedures, improve message handling efficiency. Specifications, is to strictly enforce the ban issued by the Communist party authorities in document handling regulations and provincial and municipal regulations, conscientiously strengthen and improve communications management to ensure that party documents orderly. High quaty, is to improve the quality of message processing, it is necessary to accurately implementing the ntention of the Party Committee, clearance, good communications, policy program closed, ensuring that there is no error. Second meeting scheduled to ensure thorough, safe and efficient. Any arrangements for the meetings and events, carefully arranged, item-by-item interface implemented, sure. To vigorously streamline meetings, activities, number of pressure reduction, scale to ensure that leadership emerged from the General Conference and entertainment services, focus on big things, matters. Third, reception services should lay stress on humane, personal, cultural and human. Reception and work directly with people, reception services directly affecting the Office of party Committee The image of the region. At the same time strengthening the construction of library, improve the reception conditions, more human-oriented, personal, cultural work into the reception, a little more human needs, a little more human care more humane atmosphere, and constantly improve the service, improve the quality of service. Meanwhile, to further pay special attention to the daily work of the other Office System. Confidential work responsibility system for leading cadres to implement security as a leader, to improve the confidentiality of classified personnel, especially leading cadres, strengthening party and Government focus on vital sectors of security management, to advance privacy management standardization, modernization of security techniques as a means of administration according to law and security enforcement, ensure the safety of the party and State secrets. Confidential work to meet the demands of new technology developmentout city created, and care masses life, focus work, in-depth investigation, more out boutique masterpiece, makes we of research results more to into led of decision vision, more to in national some has effect of newspaper Shang published, for advance work, and publicity changde play due of role. Third, information submitted to be pragmatic. Quick and timely. The ancients said: for the time system; statement back for the time being, nothing. Therefore, the submission of information to do \hat is, find the problem faster, editorial writing, send and read faster approval and feedback to implement quickly. o be true and accurate. True mainly reflect the full picture of events, one is one, two, this is the life of the information. Accuracy is primarily qualitative and quantitative questions, quantitative objective of publicQualitative logic. To be reliable and useful. We submit information to have access to decision-making, to guide and promote the work and solve practical problems. Mixed cum. On the negative information and emergency information, rapid escalation in strict accordance with the procedures, firm, newspaper, newspapers, never late, fail to report, false claim and skimming. Investee 2. supervision and insist on, around and protecting their interests to touch the truth, seek practical results. Adhere to people-oriented, the most important thing is to realize, safeguard and develop the fundamental interests of the overwhelming majority of the people. We carry out inspection, so must go deep among the masses, go deep into the realities, always pay attention to the people's livelihood, to grasp the public sentiment, and earnestly safeguard the benefit, addressing the masses are most concerned about and reflecting the strongest issues, efforts to solve the problem of decisions implemented and not implemented. One is to stick to principles. Right of inspection is one of the most important powers of the Office, should not only dare to use, but also with caution. So-called dared to use, is to hold a number of important issues, bold supervision over supervision, track inspection, problems are not solved do not pass, the blame does not hold did not miss, dissatisfaction of the masses did not miss, the real right of supervision authority, with the benefits. Call with caution, is supervising departments should strengthen the consciousness of authorized strictly according to procedure, preventing the supervision and excessive to prevent adding burden to grass-roots. To this end, the supervision Department of the Party Committee of supervision must be under city and County party Committee Secretary-General (Office). Second, we should focus on. Is the Governor, those related to the globalEvent, Governor the protracted difficult, strong Governor during emergency urgent. Not having special departments in charge of the General Governor, under the normal procedure can do good things not Governor, not authorized by County leaders, not the Governor. Third is to solve the problem. The purpose of supervision, to resolve the problem. To adhere to and further improve the装修管理 ②业主或房屋使用人房屋装修手续齐全，无危及房屋结构的违规装修现象。 ③外墙或屋面安装的设施设备或构件无重大安全隐患。 ④能及时制止违章装修、乱搭乱建、擅自改变房屋用途现象，积极向有关部门举报，配合有权部门处理。 ①小区主出入口设有小区平面示意图，标示准确，房屋楼号、单元号完整，每年检查、修换1次。 ②流动摊点、小商贩，拾(收)荒者进入小区的，能及时制止并驱逐。 ①车辆管理制度较完善，措施落实。 ②外来机动车辆进出小区记录基本完整，车辆收费符合规定。 ③非机动车停放有序，无占压绿地现象。 ④车位有偿使用和车辆保管职责分明，无重大管理纠纷。 ①小区订有居民精神文明公约、业主公约，精神文明建设服务制度健全，邻里团结，文明居住，有关心孤寡老人、残疾人的具体措施。 ②运动场地、文化场馆定时向居民开放。 ③能配合街道做好社区精神文明建设相关工作。 ①物业管理服务项目和收费标准在小区醒目处明码标价；服务与被服务双方签订规范的物业服务合同，小区管理单位与物业委托人或业主委员会责权利关系明确；小区各项管理制度基本完善，有严格的内部管理制度和工作岗位考核标准。 ②承接项目时，对共用部位、共用设施设备进行认真查验，验收手续齐全。 ③管理单位有固定的办公场所，管理人员和专业技术人员持证上岗，员工统一着装，佩戴明显标志，工作规范严谨和蔼，能开展多项便民服务措施。 ④物业管理项目负责人员名单、联系方式、办公地址，应在小区明显位置给予公示。 ⑤建立财务公开、监督制度，每半年公开一次物业管理公共服务费收支情况。 ⑥每年1次征询业主对物业服务的意见和建议，并在小区公布。 (七) 环境秩序 (八) 车辆管理 (九) 社区文化活动 (十) 综合管理与服务 盐城市区普通住宅物业管理服务等级标准（二级）
序号 项目 服 务 标 准 (一) 安全巡查 ①有经过培训的专业化安全巡护人员，巡逻及管理制度落实。 ②安全巡护人员统一着装，当班时佩戴明显标志，熟悉辖区情况，认真负责。 ③不能完全实施封闭式管理，主出入口24小时有人值守，临时出口规定时间开放，开放时间有专人值守。 ④24小时巡查小区，服务基本规范，全体巡查人员不少于4人，能主动接受业主(使用人)的投诉和求助，巡查记录基本完整。 ⑤危及住户人身安全处，有明显标志和一定的防范措施。 ⑥对突发事件有应急预案，事发时及时报告业主委员会和有关部门，并协助采取相应措施。 (二) 卫生保洁 ①小区内设有垃圾收集点，生活垃圾每天清运1次。 ②小区道路每日清扫1次，公共场所保持清洁；楼道每周清扫2次;共用部位玻璃每半年清洁1次；路灯、楼道灯每半年清洁1次。 ③电梯及电梯厅每天清扫一次，每月一次擦拭、清洁电梯内墙面和地面。 ④公共厕所每天清扫一次，无明显便迹、污物和异味。 ⑤公共雨、污水管道每年疏通一次，保持畅通；雨、污水井每半年检查1次，并视情况及时清掏；化粪池每年检查清掏1次，发现异常情况及时清掏。 ⑥每年喷洒药物至少2次，进行消毒和灭虫除害。 ⑦无乱设摊点、广告牌、乱贴、乱画现象。 eelings survey, by looking up public sentiments to find problems. Problems will increase its special supervision, set up accounts, hold on to it. We should conscientiously implement the leading contracting matters, secured, had an answer to everything, then settles rate of 100%. Have an impact on some of the outstanding issues, supervision departments and information components together, play the supervisory role of the news media to promote problem solving. Investee 3. insist on a daily run, around the practice of truth catching efficiency, focus specification. To give full play to the party Office around connecting, coordinating internal and external features, contact, rally at all levels, to motivate every aspect, adhere to the truth, strengthening standardized management to achieve coherent, efficient and effective functioning of the daily work of the Party Committee. Is processing messages should strive to streamline, standardize and quality. Streamlining is to control the number of messages, compress messages, reducing procedures, improve message handling
efficiency. Specifications, is to strictly enforce the ban issued by the Communist party authorities in document handling regulations and provincial and municipal regulations, conscientiously strengthen and improve communications management to ensure that party documents orderly. High quality, is to improve the quality of message processing, it is necessary to accurately implementing the intention of the Party Committee, clearance, good communications, policy program closed, ensuring that there is no error. Second meeting scheduled to ensure thorough, safe and efficient. Any arrangements for the meetings and events, carefully arranged, item-by-item interface implemented, sure. To vigorously streamline meetings, activities, number of pressure reduction, scale to ensure that leadership emerged from the General Conference and entertainment services, focus on big things, matters. Third, reception services should lay stress on humane, personal, cultural and human. Reception and work directly with people, reception services directly affecting the Office of party Committee The image of the region. At the same time strengthening the construction of library, improve the reception conditions, more human-oriented, personal, cultural work into the reception, a little more human needs, a little more human care more humane atmosphere, and constantly improve the service, improve the quality of service. Meanwhile, to further pay special attention to the daily work of the other Office System. Confidential work responsibility system for leading cadres to implement security as a leader, to improve the confidentiality of classified personnel, especially leading cadres, strengthening party and Government focus on vital sectors of security management, to advance privacy management standardization, modernization of security techniques as a means of administration according to law and security enforcement, ensure the safety of the party and State secrets. Confidential work to meet the demands of new technology development2
out city created, and care masses life, focus work, in-depth investigation, more out boutique masterpiece, makes we of research results more to into led of decision vision, more to in national some has effect of newspaper Shang published, for advance work, and publicity changde play due of role. Third, information submitted to be pragmatic. Quick and timely. The ancients said: for the time system; statement back for the time being, nothing. Therefore, the submission of information to do \hat is, find the problem faster, editorial writing, send and read faster approval and feedback to implement quickly. o be true and accurate. True mainly reflect the full picture of events, one is one, two, this is the life of the information. Accuracy is primarily qualitative and quantitative questions, quantitative objective of publicQualitative logic. To be reliable and useful. We submit information to have access to decision-making, to guide and promote the work and solve practical problems. Mixed cum. On the negative information and emergency information, rapid escalation in strict accordance with the procedures, firm, newspaper, newspapers, never late, fail to report, false claim and skimming. Investee 2. supervision and insist on, around and protecting their interests to touch the truth, seek practical results. Adhere to people-oriented, the most important thing is to realize, safeguard and develop the fundamental interests of the overwhelming majority of the people. We carry out inspection, so must go deep among the masses, go deep into the realities, always pay attention to the people's livelihood, to grasp the public sentiment, and earnestly safeguard the benefit, addressing the masses are most concerned about and reflecting the strongest issues, efforts to solve the problem of decisions implemented and not implemented. One is to stick to principles. Right of inspection is one of the most important powers of the Office, should not only dare to use, but also with caution. So-called dared to use, is to hold a number of important issues, bold supervision over supervision, track inspection, problems are not solved do not pass, the blame does not hold did not miss, dissatisfaction of the masses did not miss, the real right of supervision authority, with the benefits. Call with caution, is supervising departments should strengthen the consciousness of authorized strictly according to procedure, preventing the supervision and excessive to prevent adding burden to grass-roots. To this end, the supervision Department of the Party Committee of supervision must be under city and County party Committee Secretary-General (Office). Second, we should focus on. Is the Governor, those related to the globalEvent, Governor the protracted difficult, strong Governor during emergency urgent. Not having special departments in charge of the General Governor, under the normal procedure can do good things not Governor, not authorized by County leaders, not the Governor. Third is to solve the problem. The purpose of supervision, to resolve the problem. To adhere to and further improve the(三) 绿化养护 ①每日清扫一次绿化带、草地上的果皮、纸屑、石块、树叶等垃圾，目视基本干净。 ②草坪生长基本正常，成活率在80％以上，无明显的堆物堆料、搭棚、侵占等现象，能根据草坪生长情况及时浇水、施肥、修剪和病虫害防治。 ③花卉、绿篱、树木应根据其品种和生长情况，定期修剪整形。 ④喷泉池、人工湖每旬打捞1次漂浮垃圾，每季清理一次湖底、池壁脏物、垃圾，目视湖(池)水面无杂物；喷泉设备完好。 ⑤假山、亭、廊、雕塑等园林小品每年检修、油漆(粉刷)一次。 ①每年年底或年初对房屋和公用部位、公用设施设备、道路、绿地等进行全面检查1次，掌握房屋设施设备完损状况，对完损程度做出评价；巡检要有记录，大中修及更新改造计划及时报告业主或业主委员会，落实维修资金。每2月巡视1次楼房单元门、楼梯间通道部位以及其他公用部位的门窗、玻璃、路灯等设施，每年安排1次共用部位门窗检修，使其保持基本完好。 ②房屋修缮制度完善，便民报修措施齐全，居民室内维修实行有偿服务，其具体范围、服务项目价格等，通过物业委托合同约定，其中急修(如自来水跑水、下水管道和垃圾道堵塞、供暖设备漏水，电源线路和照明设备故障等项目)服务6小时内到位，72小时修复，若不能，要有紧急处理措施，并对业主(使用人)做合理解释，做出限时承诺。小修一周内修复，特殊情况必须做出说明和限时承诺，服务时限不得以节假日和休息时间顺延，有维修及回访记录。 ③设备设施标志齐全。建立共用设施设备档案，定期巡查并做好记录。对可能发生的各种突发设备故障有应急方案。共用设施设备良好，运行正常，无事故隐患，设施设备的运行、检查、维修、保养记录齐全，运行人员严格遵守操作规程及保养规范。 ④房屋外观基本完好，无较大缺损；屋面每年检修一次，屋面排水基本畅通。 ⑤共用楼道灯每月检修1次，损坏及时修换，无安全隐患、无长明灯。路灯、楼道灯完好率不低于85%。 ⑥共用二次供水水箱加盖加锁，每年清洗1次，无二次污染及隐患。 ⑦道路、停车场(棚、房)及其他公共场所(地)、建筑小品、雕塑等基本完好，保持整洁。 ⑧消防设施设备完好无损，随时可用。 ⑨井(池)盖板、管道损坏及时修换。 ①房屋使用手册、业主公约等各项制度完整。 ②房屋档案资料较齐全，记录变更及时。 ③有房屋总平面图、房屋竣工和接管验收资料、市政设施管网综合规划图、住户档案(一户一档)、维修基金提取和使用记录，业主委员会对服务标准的考核意见等相关资料，分类成册，查阅方便。 ①装修管理制度完善，物业管理企业与业主(使用人)签订装修管理服务协议，并已告知业主(使用人)装修管理规定及注意事项。 ②业主或房屋使用人房屋装修手续齐全，物业管理人员每周检查1次施工现场，敦促装修人按规定装修并及时办理结构安全验收手续。房屋装修符合规定，无危及房屋结构安全和损害他人利益的装修现象。 ③管理期间房屋外观基本完好，阳台封闭，空调、防盗窗(网)、晒衣架、遮阳蓬安装基本符合要求，无重大安全隐患。 ④能及时制止违章装修、乱搭乱建、擅自改变房屋用途现象，积极向有关部门举报，配合有权部门处理。 (四) 房屋及共用设施设备维修养护 (五) 基础台帐资料管理 (六) 房屋装饰装修管理 (七) 环境秩序 ①小区主出入口设有小区平面示意图，标示准确，房屋楼号完整，每年及时检查修换一次。 ②及时阻止流动摊点、小商贩、拾(收)荒者、社会盲流随便进入小区。 ③无违反规定饲养家禽、家畜现象，宠物及信鸽饲养不得影响他人正常生活，无乱堆乱放建筑材料和垃圾现象，无未经批准乱张贴现象。 ④小区商业网点管理有序，无明显扰民现象。 ⑤重大节日喷泉、小区背景音乐能及时开放，噪音扰民现象能及时得到制止。 eelings survey, by looking up public sentiments to find problems. Problems will increase its special supervision, set up accounts, hold on to it. We should conscientiously implement the leading contracting matters, secured, had an answer to everything, then settles rate of 100%. Have an impact on some of the outstanding issues, supervision departments and information components together, play the supervisory role of the news media to promote problem solving. Investee 3. insist on a daily run, around the practice of truth catching efficiency, focus specification. To give full play to the party Office around connecting, coordinating internal and external features, contact, rally at all levels, to motivate every aspect, adhere to the truth, strengthening standardized management to achieve coherent, efficient and effective functioning of the daily work of the Party Committee. Is processing messages should strive to streamline, standardize and quality. Streamlining is to control the number of messages, compress messages, reducing procedures, improve message handling
efficiency. Specifications, is to strictly enforce the ban issued by the Communist party authorities in document handling regulations and provincial and municipal regulations, conscientiously strengthen and improve communications management to ensure that party documents orderly. High quality, is to improve the quality of message processing, it is necessary to accurately implementing the intention of the Party Committee, clearance, good communications, policy program closed, ensuring that there is no error. Second meeting scheduled to ensure thorough, safe and efficient. Any arrangements for the meetings and events, carefully arranged, item-by-item interface implemented, sure. To vigorously streamline meetings, activities, number of pressure reduction, scale to ensure that leadership emerged from the General Conference and entertainment services, focus on big things, matters. Third, reception services should lay stress on humane, personal, cultural and human. Reception and work directly with people, reception services directly affecting the Office of party Committee The image of the region. At the same time strengthening the construction of library, improve the reception conditions, more human-oriented, personal, cultural work into the reception, a little more human needs, a little more human care more humane atmosphere, and constantly improve the service, improve the quality of service. Meanwhile, to further pay special attention to the daily work of the other Office System. Confidential work responsibility system for leading cadres to implement security as a leader, to improve the confidentiality of classified personnel, especially leading cadres, strengthening party and Government focus on vital sectors of security management, to advance privacy management standardization, modernization of security techniques as a means of administration according to law and security enforcement, ensure the safety of the party and State secrets. Confidential work to meet the demands of new technology development- 3 -
out city created, and care masses life, focus work, in-depth investigation, more out boutique masterpiece, makes we of research results more to into led of decision vision, more to in national some has effect of newspaper Shang published, for advance work, and publicity changde play due of role. Third, information submitted to be pragmatic. Quick and timely. The ancients said: for the time system; statement back for the time being, nothing. Therefore, the submission of information to do \hat is, find the problem faster, editorial writing, send and read faster approval and feedback to implement quickly. o be true and accurate. True mainly reflect the full picture of events, one is one, two, this is the life of the information. Accuracy is primarily qualitative and quantitative questions, quantitative objective of publicQualitative logic. To be reliable and useful. We submit information to have access to decision-making, to guide and promote the work and solve practical problems. Mixed cum. On the negative information and emergency information, rapid escalation in strict accordance with the procedures, firm, newspaper, newspapers, never late, fail to report, false claim and skimming. Investee 2. supervision and insist on, around and protecting their interests to touch the truth, seek practical results. Adhere to people-oriented, the most important thing is to realize, safeguard and develop the fundamental interests of the overwhelming majority of the people. We carry out inspection, so must go deep among the masses, go deep into the realities, always pay attention to the people's livelihood, to grasp the public sentiment, and earnestly safeguard the benefit, addressing the masses are most concerned about and reflecting the strongest issues, efforts to solve the problem of decisions implemented and not implemented. One is to stick to principles. Right of inspection is one of the most important powers of the Office, should not only dare to use, but also with caution. So-called dared to use, is to hold a number of important issues, bold supervision over supervision, track inspection, problems are not solved do not pass, the blame does not hold did not miss, dissatisfaction of the masses did not miss, the real right of supervision authority, with the benefits. Call with caution, is supervising departments should strengthen the consciousness of authorized strictly according to procedure, preventing the supervision and excessive to prevent adding burden to grass-roots. To this end, the supervision Department of the Party Committee of supervision must be under city and County party Committee Secretary-General (Office). Second, we should focus on. Is the Governor, those related to the globalEvent, Governor the protracted difficult, strong Governor during emergency urgent. Not having special departments in charge of the General Governor, under the normal procedure can do good things not Governor, not authorized by County leaders, not the Governor. Third is to solve the problem. The purpose of supervision, to resolve the problem. To adhere to and further improve the(八) 车辆管理 ①车辆管理制度较完善，措施落实。 ②外来机动车辆进出小区记录基本完整，车辆收费符合规定。 ③非机动车停放有序，无占压绿地现象。 ④车位有偿使用和车辆保管职责分明，无重大管理纠纷。 ①小区订有居民精神文明公约、业主公约，精神文明建设服务制度健全，邻里团结，文明居住，有关心孤寡老人、残疾人的具体措施。 ②有一定的文化活动场所，每年小区居民联谊活动不少于1次，有活动记录。 ③运动场地、文化场馆定时向居民开放。 ①服务与被服务双方签订规范的物业服务合同，小区管理单位与物业委托人或业主委员会责、权、利关系明确；小区各项管理制度完善，有各项严格的内部管理制度和工作岗位考核标准，建立物业服务回访制度，每年回访不少于1次。 ②承接项目时，对共用部位、共用设施设备进行认真查验，验收手续齐全。 ③管理单位有固定的办公场所，管理人员和专业技术人员持证上岗，员工统一着装，佩戴明显标志，工作规范作风严谨、态度和蔼。能开展多项便民服务措施。 ④物业管理项目负责人员名单、联系电话、联系方式、办公地址，应在小区明显位置给予公示。 ⑤建立财务公开、监督制度，每半年公开一次物业管理公共服务费收支账目。 ⑥小区管理单位制定出争创市级优秀管理项目规划和具体的实施方案。 (九) 社区文化活动 (十) 综合管理与服务 盐城市区普通住宅物业管理服务等级标准（三级）
序号 项目 服 务 标 准 ①实施封闭式管理，有经过培训的专业化安全护卫队伍，巡逻及管理制度落实。 ②安全巡护人员有统一制服、编号，衣着整洁，熟悉辖区情况，认真负责，能主动接受业主(使用人)投诉和求助。 ③主出入口24小时值班，可疑人员或陌生人进出随时查询，大件物品出小区有登记。临时出口规定时间开放，开放时间有专人值守。 ④24小时巡查小区，服务规范，全体巡查人员不少于6人，有巡查记录。 ⑤小区主出入口设有监控设备，24小时运行，监控记录完整，记录不少于15天。 ⑥危及住户安全处有明显标志和相应防范措施，突发事件有应急预案。事发时及时报告业主委员会和有关部门，并协助采取相应措施。 ①小区内设有垃圾收集点，生活垃圾每日至少清运1次，垃圾房(箱、车)保持完好整洁，定期消毒。 ②有专人负责公共场所、共用部位清洁工作，其中道路、广场等公共场所每日清扫2次，地面垃圾滞留时间不超过2小时，公共座椅(凳)保持整洁。目视检查道路、广场无明显垃圾和杂物，无大面积积水，地面垃圾滞留时间不超过2小时，公共座椅（凳）保持整洁。 ③每周打扫一次各楼层通道和楼梯台阶，每周用干净的抹布擦抹1次楼梯扶手，每季擦洗一次楼梯道公用门窗，楼梯道保持基本整洁，无垃圾、杂物、水渍及擅自占用现象。 ④公共厕所每天清扫两次，保持环境整洁、灯光明亮、无明显污物和异味。 ⑤窖井、下水道、化粪池每年清掏2次，保持通畅。蚊蝇滋生时及时消杀。 ⑥电梯及电梯厅每天清扫二次，每月二次擦拭、清洁电梯内墙面和地面，每月清洁一次轿厢顶部。 ①每日清理1次绿化带、草地上的果皮、纸屑、石块、树叶等垃圾，捡1次草地、绿化带上的烟头、棉签等杂物，目视基本干净，无明显垃圾、杂物。 ②草坪成活率80％以上，生长正常，光秃不明显。整块草地没有明显阔叶杂草或蔬菜，无大面积病虫害，草坪基本整洁，无明显堆物堆料、搭棚、侵占等现象，无较严重人为破坏，对明显人为损坏和违法行为能及时处理，能根据草坪生长情况及时浇水、施肥、修剪和病虫害防治，做好防涝、防冻。 (一) 安全巡查 (二) 卫生保洁 (三) 绿化养护 eelings survey, by looking up public sentiments to find problems. Problems will increase its special supervision, set up accounts, hold on to it. We should conscientiously implement the leading contracting matters, secured, had an answer to everything, then settles rate of 100%. Have an impact on some of the outstanding issues, supervision departments and information components together, play the supervisory role of the news media to promote problem solving. Investee 3. insist on a daily run, around the practice of truth catching efficiency, focus specification. To give full play to the party Office around connecting, coordinating internal and external features, contact, rally at all levels, to motivate every aspect, adhere to the truth, strengthening standardized management to achieve coherent, efficient and effective functioning of the daily work of the Party Committee. Is processing messages should strive to streamline, standardize and quality. Streamlining is to control the number of messages, compress messages, reducing procedures, improve message handling
efficiency. Specifications, is to strictly enforce the ban issued by the Communist party authorities in document handling regulations and provincial and municipal regulations, conscientiously strengthen and improve communications management to ensure that party documents orderly. High quality, is to improve the quality of message processing, it is necessary to accurately implementing the intention of the Party Committee, clearance, good communications, policy program closed, ensuring that there is no error. Second meeting scheduled to ensure thorough, safe and efficient. Any arrangements for the meetings and events, carefully arranged, item-by-item interface implemented, sure. To vigorously streamline meetings, activities, number of pressure reduction, scale to ensure that leadership emerged from the General Conference and entertainment services, focus on big things, matters. Third, reception services should lay stress on humane, personal, cultural and human. Reception and work directly with people, reception services directly affecting the Office of party Committee The image of the region. At the same time strengthening the construction of library, improve the reception conditions, more human-oriented, personal, cultural work into the reception, a little more human needs, a little more human care more humane atmosphere, and constantly improve the service, improve the quality of service. Meanwhile, to further pay special attention to the daily work of the other Office System. Confidential work responsibility system for leading cadres to implement security as a leader, to improve the confidentiality of classified personnel, especially leading cadres, strengthening party and Government focus on vital sectors of security management, to advance privacy management standardization, modernization of security techniques as a means of administration according to law and security enforcement, ensure the safety of the party and State secrets. Confidential work to meet the demands of new technology development4
out city created, and care masses life, focus work, in-depth investigation, more out boutique masterpiece, makes we of research results more to into led of decision vision, more to in national some has effect of newspaper Shang published, for advance work, and publicity changde play due of role. Third, information submitted to be pragmatic. Quick and timely. The ancients said: for the time system; statement back for the time being, nothing. Therefore, the submission of information to do \hat is, find the problem faster, editorial writing, send and read faster approval and feedback to implement quickly. o be true and accurate. True mainly reflect the full picture of events, one is one, two, this is the life of the information. Accuracy is primarily qualitative and quantitative questions, quantitative objective of publicQualitative logic. To be reliable and useful. We submit information to have access to decision-making, to guide and promote the work and solve practical problems. Mixed cum. On the negative information and emergency information, rapid escalation in strict accordance with the procedures, firm, newspaper, newspapers, never late, fail to report, false claim and skimming. Investee 2. supervision and insist on, around and protecting their interests to touch the truth, seek practical results. Adhere to people-oriented, the most important thing is to realize, safeguard and develop the fundamental interests of the overwhelming majority of the people. We carry out inspection, so must go deep among the masses, go deep into the realities, always pay attention to the people's livelihood, to grasp the public sentiment, and earnestly safeguard the benefit, addressing the masses are most concerned about and reflecting the strongest issues, efforts to solve the problem of decisions implemented and not implemented. One is to stick to principles. Right of inspection is one of the most important powers of the Office, should not only dare to use, but also with caution. So-called dared to use, is to hold a number of important issues, bold supervision over supervision, track inspection, problems are not solved do not pass, the blame does not hold did not miss, dissatisfaction of the masses did not miss, the real right of supervision authority, with the benefits. Call with caution, is supervising departments should strengthen the consciousness of authorized strictly according to procedure, preventing the supervision and excessive to prevent adding burden to grass-roots. To this end, the supervision Department of the Party Committee of supervision must be under city and County party Committee Secretary-General (Office). Second, we should focus on. Is the Governor, those related to the globalEvent, Governor the protracted difficult, strong Governor during emergency urgent. Not having special departments in charge of the General Governor, under the normal procedure can do good things not Governor, not authorized by County leaders, not the Governor. Third is to solve the problem. The purpose of supervision, to resolve the problem. To adhere to and further improve the③喷泉、人工湖、水池每月清洁1次，打捞漂浮垃圾，每季清理一次湖底、池壁脏物、垃圾，目视湖(池)水基本清澈，水面无杂物，池边无污迹。 ④假山、亭、廊、雕塑等建筑小品每年检修、油漆(粉刷)1次。 ①房屋及共用设施设备维修养护专职人员不少于1人。 ②每年年底或年初对房屋和公用部位、公用设施设备、道路、绿地等进行全面检查1次，掌握房屋设施设备完损状况，对完损程度做出评价，巡检要有记录。大修及更新改造计划及时报告业主或业主委员会，落实维修资金。每周巡视1次楼房单元门、楼梯间通道部位以及其他公用部位的门窗、玻璃、路灯等设施，每年秋季对共用部位门窗做专项检修1次，换修损坏部位。 ③房屋修缮制度完善，便民报修措施齐全，居民室内维修实行有偿服务，其具体范围、服务项目价格等，通过物业委托合同约定，其中急修(如自来水跑水、下水管道和垃圾道堵塞、供暖设备漏水，电源线路和照明设备故障等项目)服务2小时内到位，24小时修复，若不能，要有紧急处理措施，并对业主(使用人)做合理解释，做出限时承诺。小修4日内修复，特殊情况必须做出说明和限时承诺，服务时限不得以节假日和休息时间顺延，有维修及回访记录。 ④设备设施标志齐全。建立共用设施设备档案，定期巡查并做好记录。对可能发生的各种突发设备故障有应急方案。共用设施设备良好，运行正常，无事故隐患，设施设备的运行、检查、维修、保养记录齐全，运行人员严格遵守操作规程及保养规范。 ⑤房屋外观基本完好，无明显缺损；屋面每半年检修1次，破损屋面能及时修复；公用排污、落水管道每年检修1次，排水保持畅通。 ⑥共用楼道灯每旬检查一次，损坏及时换修，完好率(包括亮灯率)达95％以上，无长明灯，楼道灯无安全隐患。 ⑦共用二次供水水箱加盖加锁，每年清洗1次，无二次污染及隐患。 ⑧道路、停车场(棚、房)及其他公共场所(地)、建筑小品、雕塑等基本完好，保持整洁。 ⑨消防设施设备完好无损，随时可用。 ⑩井(池)盖板、管道损坏及时修换。 ①档案资料实行数据化管理，房屋使用手册、业主公约等各项制度较完善。 ②房屋档案资料较齐全，记录变更及时，无因管理不善损坏现象。 ③有房屋总平面图、地下管网图、规划批准文件、房屋竣工和接管验收资料、市政设施管网图、住户档案、房屋安全普查记录、物业管理维修基金提取和使用记录、业主委员会对服务标准的考核意见等资料，分类成册，查阅方便。 ①装修管理制度完善，物业管理企业与业主(使用人)签订装饰装修管理服务协议，并已告知业主(使用人)装修管理规定及注意事项。 ②业主或房屋使用人房屋装修手续齐全，物业管理人员每周检查1次施工现场，敦促装修人按规定装修并及时办理结构安全验收手续；房屋装饰装修符合规定，无危及房屋结构安全和损害他人利益的装修现象。 ③管理期间阳台封闭、空调、防盗窗(网)、晾晒架、遮阳蓬安装基本统一、无重大安全隐患。房屋外观基本完好，无妨碍市容和观瞻现象，外墙无较大破损。 ④能及时制止违章装修、乱搭乱建、擅自改变房屋用途现象，并积极向有关部门举报，配合有权部门处理。 ①小区主出入口设有小区平面示意图，房屋楼号、单元号标志明显，每季检查一次，损坏及时修换或喷涂。 ②禁止拾(收)荒者、小商贩、社会盲流、闲杂车辆等进入小区，影响居民生活。 ③无违反规定饲养家禽、家畜现象，宠物及信鸽饲养不得影响他人正常生活，无乱堆乱放建筑材料和垃圾现象，无未经批准乱张贴现象。 ④小区商业网点管理有序，无出店、占道经营现象。 ⑤重大节假日喷泉、小区背景音乐能及时开放，噪音扰民现象能及时得到制止。 ①有较完善的车辆管理制度，制度落实。 ②外来机动车辆进出有登记，较大载重车辆严禁驶入小区，停车场管理有序。 ③小区内机动车辆停泊有序，无违章行驶及停泊；收费停车场场地整洁，有专人管护，严格按标准收费。 (四) 房屋及共用设施设备维修养护 (五) 基础台帐资料管理 (六) 房屋装饰装修管理 (七) 环境秩序 (八) 车辆管理 eelings survey, by looking up public sentiments to find problems. Problems will increase its special supervision, set up accounts, hold on to it. We should conscientiously implement the leading contracting matters, secured, had an answer to everything, then settles rate of 100%. Have an impact on some of the outstanding issues, supervision departments and information components together, play the supervisory role of the news media to promote problem solving. Investee 3. insist on a daily run, around the practice of truth catching efficiency, focus specification. To give full play to the party Office around connecting, coordinating internal and external features, contact, rally at all levels, to motivate every aspect, adhere to the truth, strengthening standardized management to achieve coherent, efficient and effective functioning of the daily work of the Party Committee. Is processing messages should strive to streamline, standardize and quality. Streamlining is to control the number of messages, compress messages, reducing procedures, improve message handling
efficiency. Specifications, is to strictly enforce the ban issued by the Communist party authorities in document handling regulations and provincial and municipal regulations, conscientiously strengthen and improve communications management to ensure that party documents orderly. High quality, is to improve the quality of message processing, it is necessary to accurately implementing the intention of the Party Committee, clearance, good communications, policy program closed, ensuring that there is no error. Second meeting scheduled to ensure thorough, safe and efficient. Any arrangements for the meetings and events, carefully arranged, item-by-item interface implemented, sure. To vigorously streamline meetings, activities, number of pressure reduction, scale to ensure that leadership emerged from the General Conference and entertainment services, focus on big things, matters. Third, reception services should lay stress on humane, personal, cultural and human. Reception and work directly with people, reception services directly affecting the Office of party Committee The image of the region. At the same time strengthening the construction of library, improve the reception conditions, more human-oriented, personal, cultural work into the reception, a little more human needs, a little more human care more humane atmosphere, and constantly improve the service, improve the quality of service. Meanwhile, to further pay special attention to the daily work of the other Office System. Confidential work responsibility system for leading cadres to implement security as a leader, to improve the confidentiality of classified personnel, especially leading cadres, strengthening party and Government focus on vital sectors of security management, to advance privacy management standardization, modernization of security techniques as a means of administration according to law and security enforcement, ensure the safety of the party and State secrets. Confidential work to meet the demands of new technology development- 5 -
盐城市区普通住宅物业服务等级和收费标准
