跨境电商客服通用回复模板

由天下分享时间：2025/1/16 16:06:53 加入收藏我要投稿点赞

? 特殊情况导致物流延误沟通模板1-节假日导致延误 Dear {{buyer}},

Thank you for purchasing and prompt payment. However, we’ll have the National Holiday from __________. During that time, all the shipping service will not be available and may cause the shipping delay for several days.

Thanks for your understanding and your patience is much appreciated. If you have any other concerns, pls. just let us know.

Keep in touch. Thanks.

Yours,

亲爱的{{buyer}}，

感谢您购买并及时付款。但是，我们将从__________获得国家假日。在此期间，所有送货服务将无法使用，并可能导致运输延迟数天。

感谢您的理解，我们非常感谢您的耐心等待。如果您有任何其他问题，请。请告诉我们。

保持联系。谢谢。

此致，

? 成交后沟通六步走邮件模板2-当物品发出以后A（挂号）

Dear valued customer,

The postman just picked up YOUR item from our office. It is estimated to arrive in 7-10 days in normal conditions. If not, please don’t hesitate to contact us.

Here is the tracking number of your parcel {{trackNumber}}, and you can logon https://www.17track.net/en to view the updated shipment, which will be shown in 1-2 business days.

Here are some Kind Reminders from eBay on rating seller’s postage time and shipping charge: http://pages.ebay.com/help/feedback/detailed-seller-ratings.html. We warmly welcome your feedback.

1. When rating sellers on postage time, RATE THE SELLER ON THE TIME IT TOOK THEM TO ** THE ITEM, NOT THE TIME IT TOOK YOU TO RECEIVE THE ITEM. You shouldn’t hold sellers responsible for delays in ** services, international custom delays or for the time it took for your payment to clear.

2. When rating the seller on postage and handling charges, remember that sellers may charge actual packaging materials costs and a reasonable handling fee to cover the seller’s time and direct costs associated with postage. For international transactions, you may also be responsible for duties, taxes, and customs clearance fees as requested by country laws.

Thanks again for your great purchase and great understanding. We sincerely hope our item and customer service can give you the BEST BUYING EXPERIENCE on eBay.

Yours Sincerely, {{sellerName}}

尊敬的客户，

邮递员刚从办公室领取你的物品。估计在正常情况下会在7-10天内到达。如果没有，请不要犹豫与我们联系。

以下是您的包裹{{trackNumber}}的跟踪号，您可以登录https://www.17track.net/en查看更新的货件，该货件将在1-2个工作日内显示。

以下是来自eBay的一些评价卖家的邮资时间和运费的提醒：http：//pages.ebay.com/help/feedback/detailed-seller-ratings.html。我们热烈欢迎您的反馈。

1.在卖家按邮资时间对卖家进行评级时，请将卖家的时间告上卖给他们，而不是让他们收到物品的时间。您不应让卖家对**服务延迟，国际海关延迟或您的付款清算所花费的时间负责。

2.根据邮资和手续费对卖家进行评级时，请记住，卖家可能会收取实际包装材料费用和合理的手续费，以支付卖家的时间和与邮资相关的直接费用。对于国际交易，您还可能需要按照国家/地区法律的要求负责关税，税收和清关费用。

再次感谢您的精彩购买和理解。我们真诚地希望我们的物品和客户服务能够在eBay上为您提供最佳的购买体验。

此致，

? 提醒买家留评价

Dear valued customer,

Wish you are favor of your item bought from us, and look forward to serving you again.

Since your feedback is very important to our business's development, we sincerely invite you to leave positive feedback with four 5-Detailed Selling Rating (DSR) to us basing on your satisfaction with our commodity and service. It's just take you 1 minute.

Unfortunately, If you are planning to give us a neutral/negative feedback because of your bad buying experience with us, please contact us at any time so as to clear up your discontent and resolve the problem.

Many thanks and hope you enjoy shopping with us!

Yours Sincerely, {{sellerName}}

希望你赞成从我们这里购买的物品，并期待再次为您服务。

由于您的反馈对我们的业务发展非常重要，我们诚挚地邀请您根据您对我们的商品和服务的满意度，向我们提供四个5-详细销售评级（DSR）的积极反馈。这只需要1分钟。

不幸的是，如果您因为我们的购买体验不佳而打算给我们中性/负面反馈，请随时与我们联系，以便消除您的不满并解决问题。

非常感谢，希望您喜欢和我们一起购物！

? 成交后沟通六步走邮件模板6-收到买家好评后

Dear {{buyer}},

Thank you for your positive comment. Your encouragement will keep us moving forward.

We sincerely hope that we’ll have more chances to serve you.

Yours Sincerely, {{sellerName}}