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你如何看待下面的客户? 友善型
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自我型
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独断型
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分析型
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【自检】
谈谈你关于满足客户差不多需求的方法: 我将通过什么方式让客户感到被懂得
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我将通过什么方式让客户感到受欢迎
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我将通过什么方式让客户感到受重视
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我将通过什么方式让客户感到舒服
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我将通过什么方式让客户感到快捷
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【总结】
这一讲要紧讲了客户的需求,列举了需求清单,重点分析了客户服务工作中最容易遇到的四种比较典型的客户类型和应对方法。
【心得体会】
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