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2017全国职业院校技能大赛中职组酒店服务赛项
英语口试题库
一、中餐宴会摆台与服务部分情景应答及答题要点：
1. Q: Ask the guests if they have a reservation with your restaurant. A: Good evening. Do you have a reservation?
2. Q: How do you check upon the guest’s name of the reservation? A: Good evening. Under whose name was your reservation made?
3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.
lake. It’s very nice and quiet here.
4. Q: Can you explain the terms of breakfast both for adults and children in the hotel? A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.
5. Q: The guests would love to try some Chinese food, and they ask for your advice on
where to have a dinner party.
A: The Rose Restaurant of our hotel serves very good Chinese food. It’s on the 2nd Floor.
6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest that
he book a table the same time tomorrow evening.
A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening. 7. Q: Ask the guests their preference for the egg dishes.
A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets? 8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.
A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.
9. Q: How do you offer to take order for the guests in the evening?
A: Good evening. May I take your order now? / Are you ready to order now? 10. Q: How do you ask the guest to check his bill?
A: Here’s your bill. Please check it. The fruit combination is on the house.
A: Very well. This way please. Here’s a window table for four overlooking the
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11. Q: Visit the table to check if your service is satisfactory. Inform the guest the last
course will be dessert?
A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow. 12. Q: Ask the guest his preference for fruit juice.
A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice
and orange juice.
13. Q: Ask the guest’s choice of wine.
A: Would you like a bottle of red wine to go with your Sirloin Steak? 14. Q: What do you say when serving the guests their dessert? A: Here is your dessert. Please enjoy.
15. Q: Ask the guest how he would like his steak prepared.
A: How would you like your steak done? Rare, Medium or Well-done? 16. Q: What is the duty of a Food and Beverage Manager?
A: A Food and Beverage Manager is in charge and directs the work of the Department.
17. Q: Tell the guests the general sequence of a Chinese dinner.
A: Chinese dinner usually starts with cold dishes and ends with a soup. 18. Q: What do you recommend if the guest orders a fresh white water fish? A: May I suggest steaming the fish to retain its freshness?
19. Q: How do you ask about the guest’s preference for buffet or a la carte service? A: How would you like your dinner served? A buffet or an a la carte service? 20. Q: How do you ask about the guest’s preference for salad?
A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.
21. Q: How do you respond to a guest’s compliments to your service?
A: Thank you for your compliments. It’s our greatest pleasure to be of service. 22. Q: Tell the guest where to pay his bill.
A: You may pay the bill at the cashier’s desk. This way please. 23. Q: Ask the guest what vegetable he’d like to have with his chicken. A: What vegetable would you like to go with your Roast Chicken? 24. Q: What do you say in seeing off the guests?
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A: I’m glad you enjoyed. Thank you for coming! Good-bye. 25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.
A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.
26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives? A: I have to find out whether the guest has a reservation or not. 27. Q: What will a bartender tell the guests about Margarita?
A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon. restaurant?
A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day. 29. Q: What information do you give when introducing your restaurant to the guest? A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.
30. Q: What would you say when you want to recommend something to the guest?
A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?
31. Q: After you have finished taking order for the guests, what would you say? A: Thank you. Please wait a minute. We’ll be back with your order soon.
32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, but
he has no idea what to order, what would you recommend to him?
A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.
33.Q: What would you say to the guest when you are recommending your house
specialty？
A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty? A: I will apologize and say: “Let me organize another dish for you”. 35. Q: If the guest tells you that his wife is a vegetarian, what would you say?
A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes
28. Q: What would you say if the guest wants to know the business hours of your
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are very popular among the guests.
36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say? A: I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.” 37. Q: What would you ask when the guest orders whisky? A: I will ask “Do you want it straight up or on the rocks?” 38. Q: What is the duty of an Executive Chef?
A: An Executive Chef decides on the items on the menus, and coordinates the
preparation of the food and beverage.
39. Q: What will you do when the guest tells you that there’s a miscalculation in the bill? A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it. 40. Q: What would you ask if the guest wants to settle his bill?
A: How would you like to pay? In cash, by credit card, or room charge? 41. Q: How do you make sure of the number of people in the dinner party? A：How many people are there in your party?
42. Q: How do you ask the guests who is paying for the dinner?
A: Do you want separated bills or just one single bill? / May I know who is paying, please?
43. Q: How do you ask the guests to take their seats? A: Would you please take your seats?
44. Q: What do you ask to see if the guest would like to have an aperitif before ordering? A: Would you like an aperitif before you order? / Do you care for a drink before you
order?
45. Q: If the guest complains that the soup is cold, what should you do?
A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.
46. Q: What question would you ask further when the guest orders coffee?
A: Would you like your coffee black or white? / Would you like your coffee with
cream or milk?
47. Q: What are the five main kinds of restaurant services?
A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.
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48. Q: What’s the standard of excellence for restaurant service in a deluxe hotel?
professional and of top quality.
49. Q: Tell the guests about the choices they have for main course.
A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb,
Grilled Prawns and Scallops with Ginger Sauce.
50. Q: Ask and see if the guests would like to have something for dessert.
A: What would you like for dessert? / What shall I bring you for dessert?
二、 客房中式铺床部分情景应答及答题要点：
A: The restaurant service in a deluxe hotel is expected to be fast, polite, very
1. Q: How do you respond if a guest wants to buy something nice to take back to his little
girl?
A: I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.
2. Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?
3. Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110 volts?
A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.
4. Q: What will you say if the guest tells you the temperature in the room is not agreeable?
A: Don’t worry. I will adjust the air-conditioning for you.
5. Q: If the guest comes to you and says he can’t open the door with the key to his room, what will you do?
A: I will go and have a check with him, and help to have his key changed if necessary.
6. Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellows who is making a reservation over the phone.
A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.
7. Q: A guest tells you that he is attending an important conference, and wants to have his suit dry-cleaned as soon as possible. What will you do to help?
A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.
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2017全国职业院校技能大赛中职组酒店服务赛项英语口试题库(F)
