2011–2012学年2学期《职场英语》课程期末考试试卷A

精品值得阅读

浙江大学宁波理工学院2011–2012学年2学期

《职场英语》课程期末考试试卷（A）

开课分院： 外国语分院 ，考试形式：闭卷 考试日期：2012年_6月_12日，考试所需时间：120分钟

考生姓名 学号 考生所在分院： 专业班级： . 题序 题型 得分 评卷人

Part I Term Translation

Section A Directions: Translate the following words or expressions into Chinese and then put your answers on the Answer Sheet. (10%)

相信相信的力量

一 二 三 四 五 六 七 总 分 精品值得阅读

1) output

2) cosmetics

4) E-Business Platform 6) sales figure 8) negotiation 10) reservation

3) insurance 7) minutes 9) duty-free

5) Personnel Department

Section B Directions: Translate the following words or expressions into English and then put your answers on the Answer Sheet. (10%) 1) 请柬

2) 国内市场 4) 议程 6) 奖金 8) 下订单 10) 登机证

3) 出差 5) 样品

7) 甜点 9) 出口

Part II Bank Cloze

Section A Directions: In this section, there is a dialogue about going through customs with 10 blanks. For each blank, there are two choices marked A and B. Choose the one that best fits into the dialogue. Then write the corresponding letter for each item on the Answer Sheet. (10%)

Inspector: George:

Good afternoon. May I see your 1)________(A. pass /B. passport), please? Of course, here you are. pressure)?

George: George: George:

Business. About a week.

Yes. I’ve been invited by our business 4)________(A. connects /B. associates) to attend a trade fair.

Inspector: Fine. Is this all your luggage? George: George:

Yes, that’s all my luggage, one suitcase and one bag.

I guess not. I mean I’m not quite sure about it. You see, this is my first time…

Inspector: Do you have anything to 5)________(A. report /B. declare)?

Inspector: I see. Well, would you 6)________(A. mind /B. allow) opening your suitcase?

相信相信的力量

Inspector: Thank you. What is the purpose of your visit—business or 2)________(A. pleasure /B.

Inspector: I see. How 3)________(A. long /B. often) will you be staying in our country? Inspector: Is this your first time in the country?

精品值得阅读

George: Oh, not at all.

Inspector: Thanks.

Inspector: What’s inside the bag? George: George:

That’s my laptop computer. Do I have to pay duty on it?

By the way, I’m carrying four packs of cigarettes for my own use. Are they 7)________(A. dutiable /B. dutiful)?

Inspector: No, goods for personal use rather than commercial use are not 8)________(A. object

/B. subject) to duty. And they are 9)________(A. within /B. without) the limit.

George: George: George:

Section B Directions: In this section, there is a dialogue with ten blanks. You are required to select one word for each blank from a list of choices given in a word bank following the dialogue. Read the dialogue through carefully before making your choices. Each choice in the bank is identified by a letter. Write the corresponding letter for each item on the Answer Sheet. You may not use any of the words in the bank more than once. (10%)

I: Let’s start the 1) ______ with some questions. Tell me about your past 2) ______.

C: I have six years’ experience in the 3) ______ industry, working for three companies. For the

past two years, I have been working in a(n) 4) ______ bank. I: What 5) ______ do you have for this position?

C: I 6) ______ from Peking University in 1998 and 7) ______ in accounting. I can speak English

fluently and I can do bookkeeping and 8) ______ to Western standards. I: Why did you 9) ______ your last position?

C: I want to find a job that is 10) ______, where I can grow and develop.

相信相信的力量

Inspector: No, it’s duty-free.

Good. And thanks for the information.

Is that all the customs 10)________(A. progress /B. formalities)? Thanks a lot.

Inspector: All right. Here’s your passport.

Inspector: Yes. You’re through now. Have a pleasant stay. Inspector: Good.

A. investment B. experience C. qualifications D. accounting H. perfect L. leave E. challenging F. interview G. financial I. expectations J. graduated K. majored 精品值得阅读

Part III Rearranging Orders for a Business Dialogue.

Directions: Below is part of a dialogue between a receptionist and a visitor. Rearrange them in correct order and write the corresponding letter for each sentence on the Answer Sheet. (10%)

a. I come from ABC Company. b. Is this Mr. Smith’s office? c. My name is Sam Williams.

d. I’m sorry, Mr. Williams. I’m afraid Mr. Smith can’t see you today. He’s in the middle of a

meeting at the moment. You can leave your card here. Perhaps he can arrange a future appointment with you.

e. Yes, that’s right. Can I be of any assistance?

f. Yes, I’d like to talk to him about a new product our firm has recently developed. g. May I ask which company you come from?

h. Mr. Smith is engaged at present. May I have your name, sir?

i. I’d like to see Mr. Smith, but I haven’t got an appointment, I’m afraid. j. And is there anything particular you want to talk to Mr. Smith?

Part IV True/False Statements

Directions: Decide whether the following statements are True (T) or False (F), based on what you have learned through this course. Then put your answers (T or F) on the Answer Sheet. (10%)

1) When you meet your business visitors, you may make small talk by asking questions about the

weather, their age and family so as to “break the ice”.

2) Confidence is the main secret of being a good presenter: you have to be confident to show

confidence.

3) When serving the main course, the host in the western countries will often ask each guest what

piece he prefers, and it is improper to state your preference as to lean or fat, dark or light. 4) In a job interview, do greet the interviewer by first name if you are sure of the pronunciation. 5) Showing up for a trade show or a meeting with a client dressed in yesterday’s clothes will not

make a positive impression.

6) Our personal ethics may differ from person to person but business ethics is all about finding a

uniform code of conduct that everyone can follow to cultivate a positive work environment and corporate structure.

7) When answering the phone, you may use slangs or jargons.

8) Even if you are an entry-level employee, you need to work very hard to enhance your work

相信相信的力量

精品值得阅读

ethics such as wearing proper wardrobe, maintaining a good working relationship with your co-workers, completing your tasks on time and more.

9) A presentation is a prepared talk given by a speaker to one or more listeners. To be effective, the

speaker’s message must pass to the listeners—it must be heard and correctly understood. 10) It is unwise to ask about the things you should have already known. You will only tell the

interviewer that you haven’t done your homework.

Part V Sentence Translation

Directions: Translate the following sentences according to the context of the dialogue, and then put your answers on the Answer Sheet. (10%)

A: Reservations. Can I help you?

B: 1)____________________________. （我想订一间下周一的房间） A: Hold on. 2) _____________________.（我帮你查查看） B: Thanks.

A: We have plenty of vacant rooms on that day. 3)____________________?（你想要什么样的房间）

B: 4)____________________________.（我想要订一间单人房） A: How long will you stay?

B: About 6 days. 5)____________________________? （你们有客房服务吗）

A: Yes, we have all kinds of services like laundry service, room service and other kinds of services. B: That’s nice.

Part VI Short Answer Questions

Directions: Answer the following two questions briefly and write your answers on the Answer Sheet. (15%)

1) How to answer phone properly to ensure a winning business? Please list at least 7 tips. (7%)

2) What are the reception desk etiquettes in business? Please list at least 4 of them. (8%)

Part VII Writing (15%)

Please write a resume to apply for a position of English secretary in a company. Your resume should include your contact information (address, telephone number, and e-mail address, etc.),

相信相信的力量