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Part 1 Situational Conversation
情景对话
服务1.1 Service
A.subway; figure out; direction; stops
B. 8路到人民公园。您可以从 1.C1口出坐 2.打扰了，您能告诉我从这儿怎样乘坐地铁去火车
站吗？ E出口出，上面有公交接驳。3.到了之后在 号线。34. 您必须在烈士陵园站下车，换乘
C. 1. arrive 2. pull in 3. from 4. leaves 5. took
A. 1.My wallet is gone! I may have left it on the train.
2. Please tell me the time and direction of the train. 3. Please describe your backpack.
4. It's a blue and black backpack, made of canvas. It's 40 centimeters wide and 60 centimeters long.
5. Please tell me your name and phone number. We'll contact you as soon as we find it.
B. 1.你好，我的公文包被落到列车上了。
2.哦，我的钥匙掉到站台里了!我可以看到他们在轨道上！ 3.我很担心。我的文件包里有我们公司许多重要的文件和数据！ 4.你能帮我找我的身份证吗？我想是昨天下午掉到站台上了。 5.你好，我的手机不见了。我可以用你的电话打个电话吗？
C. 1. security 2. for a long time 3. peak 4. duty 5. cooperate
1.2 Ticketing 售票
A. 1. Yes, you can.
2. It's three ways.
3. 5 yuan, 10 yuan and 20 yuan.
. .
4. Ticket Vending MachineB. 1. Tickets can be bought at Ticket Vending Machines of
each station or use city card.
2. The chip in the card also allows you to buy tickets at ticket vending booth or in metro. Which is a time-saver if there are long lines at the ticket counter. 3. Introduced the function of AFC system and the work principle of TVM. 4. It's easy. Just go to the ticket office the subway.
5. Related departments revealed that line 5 is completed, would change current ticketing system, achieve new ticketing system according to mileage.
C. 略
A. 1. You can recharge your card at subway stations, convenience stores, banks or
online.
2. Public transportation card can also be used to taxis and buses. 3. Your card is not magnetic, we can give you a new card. 4. Please fill in your name and phone number on the receipt.
5. If the passengers need invoice, please go to customer service center to receive.
B. 略
A. 1. 我赶时间我想退票。
2. 先生，为什么列车还没到？我要错过我的航班了。 3. 你可以告诉我如何退票吗？
4. 抱歉，我想换其他的交通工具，那我的票怎么办？ 5. 这是往返票吗？我多买了一张票，我现在该怎么办？
B. 1. I have been waited for 10 minutes, why did train not come?
2. Cultural Park station due to electrical failure, it can not suspended run. 3. I bought an extra ticket，can I return my ticket?
4. I chosen a wrong destination when I bought my ticket, did I need to buy a ticket again?
. .
C.略
A. 1. You can ask the Customer Service Center for help.
2. The gate doesn't work, travel beyond destination station, over ticket available and so on.
B. 1. You ticket is underpaid. Please add one yuan.
2. The ticket is invalid. It can only be used on the purchase day.
3. The balance in you card is more than 10 yuan, so an administration fee of 5 percent will be charged.
4. 如果验票异常，票会从投票口弹出，闸门也不会打开。 5. 未使用的有效票如无法验票，可以免费调换一张同样的车票。
C. 1. Could you tell me what can I do for you?
2. I can't enter in.
3. Please follow me to the Customer Service Center. 4. You are welcome.
1.3 Train running 列车运行
A. 1. The subway line 4 the first bus and the last bus time usually 5:30-22:32.
2. Line 3 to line 4 from the sports center to People's Square to catch the last bus. 3. It is 23:00, last train destined for South Railway Station is 22:30. 4. People's Park's the first bus is at 5:42, 18 minutes to the train station.
B. 1. 首趟列车去步行街是6:00。
2. 地铁是3分钟的行车间隔时间。 3. 末班地铁去火车站是23:00。 4. 我们错过了最后一趟列车。
C. 略
A. 1. In rush hours, the train headway is 3 minutes.
2. How often does the train run?
. .
3. When will the next train arrive? 4. About 3 minutes, please wait a moment.
B. 1. Sorry, something goes wrong with the subway and the service is suspended at
the moment.
2. It's hard to say, probably 30 minutes. 3. You can get it at the Service Center. 4. Please go to the Service Center.
5. Please go outside the station and turn left. You'll see taxi waiting there.
C. 1. in 2. knocked out 3. with 4. refund 5. in case
1.4 Equipment failure 设备故障
A. 1. Sorry, something goes wrong with the subway and the service is suspended at
the moment.
2. It's hard to say, probably 20 minutes. 3. You can get it at the Service Center. 4. Please go to the service Center.
5. Please go outside the station and turn right. You'll see buses waiting there.
B. 略C. 1. Something goes wrong with the underground signal system, and the service
is
suspended at the moment.
2. Minor delays are occurring and the train will arrive in 5 minutes.
3. Service has resumed, but it takes the train 20 minutes to arrive at the station. 4. As the station is thronged with people and the train won't arrive until 15 minutes later, I advise you to take the bus instead.
5. You can get a refund for your ticket at the Service Center.
Part 2 Position Description
. .
岗位叙述
2.1 Primary job 初级岗位
Conductor/Ticket Inspector 售票/检票员
A.
ChineseFull names Abbreviated names
自动售检票系Automatic Fare Collection 自动验票机 Ticket Checking Machine TVM 自动售票机
AVM Automatic Vending Machine 自动充值机 T 单程票
储值票 Stored-value ticket 员工票 Staff Ticket
B. 略C. 1.售票/检票员 2.运营程序 3.执行；实现 4.无效票 5.单程票 6.票务报表
Metro Hall Patrol 厅巡岗
A. 1. Checking 2. responsibility 3. platform 4. emergency 5.possible B. 1. 帮助乘客，回答乘客询问，特别注意帮助老、弱、病、残及有困难的乘客。
2. 留意乘客携带的物品。严禁乘客携带危险品进站。
3. 禁止乘客携带超大、超长、超重的物品进站乘车，并对乘客耐心解释。 4. 留意站厅乘客购票的情况。
5. 处理乘客事务，指引乘客到客服中心进行车票的处理。
C. 略
Platform Conductor 站台岗
. .
A. 1. equipment 2. direct 3. increase 4. efficiency 5. quality
B. 1. Something goes wrong with the underground signal system, and the service is
suspended at the moment.
2. For the safety of passengers in the subway, you can not smoke here.
3. It should pull down the handle in the condition of passengers be clamped or trailed. It can save a life when train stops.
4. Metro platform screen door and door of train can not synchronized open. 5. Attention, please. Because of emergency condition, we need to evacuation passengers now, thank you for your cooperation.
C. 略
2.2 Target job 目标岗位 Passenger Attendant 客运值班员
A. 1. preventing 2. superiors 3. Supervise 4. Security 5. industry B. 略C. 1.客运值班员 2.乘客紧急事件 3.高质量服务 4.客运组织 5.乘客问询 6.非运
营时间 7.值守车站 8.统计当日客流
The Transportation Attendant 行车值班员
A. 1. The transportation attendant main responsibility is to carry out dispatching
order strictly.
2. Working out transportation organization program in accordance with daily train working diagram and ensuring safe and orderly operation.
3. Attendant on-duty needs to pay attention to supervise, notice each parts normal order of station.
4. Checking the arrival condition of attendants, without passengers' affairs.
B. 略C. 1. escalator 2. somewhere 3. immediately 4. at the same time 5. out of
6. so that
. .
2.3 Expand job 拓展岗位 The Train Dispatcher 行车调度员
A. 1. Train dispatcher improves the measures of emergency solution power.
2. She wants to find a job of dispatcher.
3. I would like to become an excellent train dispatcher.
4. Train dispatcher supervises all sorts of driving equipment operation, record error history.
B. 略C. 1.F 2.F 3.T 4.T
Station Master On-Duty 值班站长
A. 1.值班站长应定期检查通过列车开行的情况并且及时避免交通堵塞。
2.做好在安全方面工作防止无关人员靠近或进入收费亭。 3.监督整个班组员工遵守规章制度。
4.掌握所有员工的工作职位，指导现场工作。
城市轨道交通专业英语运营管理方向习题答案
