destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary.
Fill out an application form beforehand to obtain a Schengen visa. You can download and print off the form online.
Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents:
●A valid national passport
●Evidence showing the purpose of your trip (e.g. hotel reservations) ●Proof of medical insurance ●A round-trip travel ticket ●Proof of funds
Check the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip.
1. This passage is mainly about .
A. what is a Schengen visa
B. who can apply for a Schengen visa C. how to apply for a Schengen visa
2. If you are intending to visit two or more Schengen countries, you will need to send your application .
A. to the embassy or consulate of the country that shall be your main destination B. directly with the embassy or consulate of that particular country
C. to the embassy or consulate of the first Schengen country on your travel itinerary 3. You can download and print off the form .
A. via your phone B. on the Internet C. by your friends
4. You are required to show the following documents EXCEPT .
A. a round-trip travel ticket B. a valid national passport C. a birth certificate 5. The processing time is per embassy. A. different
B. the same C. similar
【答案】：C；A；B；C；A
19.—How do you calculate the fee if we ask you to move the office furniture? —_________________.
A. We can give you a 10% discount B. Sorry, we are not available these days
C. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move
【答案】：The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move
20.The processing time ____________ per embassy. A. various B. variety C. varies 【答案】：varies
21.—What is the distance between the new building and your office? —_________________. A. It is near to the bus stop B. It is about 15 kilometers C. It is very close
【答案】：It is about 15 kilometers
22.
阅读理解：根据文章内容，判断正误（每题Traveller’s Check
Many of the banks and travel services in western provide a convenience for travellers by issuing traveller's checks. Travellers, when buying the checks, have to sign the checks in the
10分）。
presence of the bank or service clerks. During the trip, travellers can cash the checks from the agencies of the bank or the travel service whenever they need after their counter-signatures are recognized. A lot of travellers like to buy these checks as they don't have to take along much cash and worry about counterfeit signatures. The agencies will get back the money they have paid by sending the checks to the issuing offices.
Traveller's checks are generally of small face value, such as ten or twenty dollars, or five or ten pounds, for miscellaneous payments. There is no time limit for their circulation period. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller's checks because they not only receive a service charge from the check buyers, but they also don't need to pay any interest no matter how long the checks remain in circulation before clearing. This is why banks and travel services are willing to provide this convenience.
1. It is convenient for the travellers to travel around the world as many banks and travel services issue travellers' checks.
2. There are no signatures of travellers who have bought the checks. 3. Quite a few travellers like to buy the checks.
4. Travellers do not worry about the circulation period of the checks as there is no time limit for it.
5. Banks and travel services are reluctant to provide travellers'checks. 【答案】：T；F；T；T；F
23.Customers won't find store clerks sitting around _________ . A. watching TV or playing cards B. to watch TV or play cards C. watching TV or to play cards 【答案】：watching TV or playing cards
24.The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ . A. compensation B. repay C. refund
【答案】：refund
25.
阅读理解：根据文章内容，把每一段和其所谈论的话题相匹配（每题Customer Service
10分）。
1. The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special. 2. When customers get to a store, they are treated as honored guests. Customers donwarmly and offer to help them find what they want. Customers usually donmuch items cost, since prices are clearly marked.
3. When customers are ready to checkout, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the line ups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day”from the clerk.
4. In America, customer service continues long after the sale. Many products come with a money-back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your satisfaction is guaranteed”. So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.
5. Customer service in America grows out of the belief that
“the customer is always right”. If a
’t usually
find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them
’t have to ask how
person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are high.
【答案】：B. the American idea of customer service；D. honored guest；E. checkout service；A. satisfaction guaranteed；C. customer loyalty
26.—Hello, is that Sail Moving Company? —_________________?
A. Yes, this is Jack speaking. Thanks for calling. What can we do for you B. Yes, I'm Jack. Thanks for calling. What can we do for you C. Yes, speaking. What can I do for you
【答案】：Yes, this is Jack speaking. Thanks for calling. What can we do for you
27.—The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this? —_________________.
A. Well, I wonder whether the recent layoffs are affecting the quality of our customer service B. What do you think? But I have no idea C. That's the client's own problem, I guess
【答案】：Well, I wonder whether the recent layoffs are affecting the quality of our customer service
28._________ the situation may be, make sure that you don't leave your customer with an unanswered question. A. Whatever B. Whenever C. However
【答案】：Whatever
29.Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly. A. expire B. express C. exact
【答案】：express
30.If any of the articles are damaged during move, you may make a _________ for compensation with our company. A. request
国开电大商务英语4单元自测1-8参考答案
