shampoo
洗发液 slippers
拖鞋
bedside table
床头柜
foam bath
沐浴液
air conditioner
空调 glass
玻璃
exhaust fan
换气扇
desk
书桌 bathroom
浴室
cotton swab
棉签
desk lamp
台灯
toilet
卫生间
weigh bridge
地秤 drawer
抽屉
washbowl
洗脸盆
watering can
水壶
hotel services guide
饭店服务指南
water tap
水龙头
handicraft
工艺品
remote controller
遥控器
serving tray
托盘
button
按钮
sewing kit
针线包
tooth brush
牙刷
power
电源
envelop
信封
tooth paste
牙膏
mineral water
矿泉水
letter paper
信纸
shower cap
浴帽
instant noodles
碗面
hair dryer
吹风机 soap
香皂
curtain
窗帘
yellow page
黄页
comb
梳子 window
窗户
magazine
杂志
soap dish
皂托
tea table
茶几
network cable
网线
glass cup
玻璃杯
ashtray
烟缸
mouse pad
鼠标垫
razor
剃须刀
match
火柴
wall lamp
壁灯 stool
马桶
carpet
地毯 TV
电视
toilet paper
手纸
light bulb
电灯泡
chair
椅子 towel
毛巾
refrigerator
冰箱
bath towel
浴巾 beer
啤酒 bathtub
浴缸 coke cola
可口可乐
bath mat
防滑垫 seven-up
七喜
flower vase
花瓶
酒店处理投诉英语 作者：英语培训 来源：职业餐饮网 发布时间：2009年03月25日 点击数： 1428 【字体：小 大】 【收藏】 Settling complaints 处理投诉
来源： 日期：2006年01月04日 20:36:45 阅读 11924 次 作者: Key Sentences（重点句子）
128．Can you change the room for me？ It's too noisy． 能给我换个房间吗？这儿太吵了。 129．My wife was woken up several times by the noise the baggage elevator made．
我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。 130．She said it was too much for her． 她说这使她难以忍受。
131．I'm awfully sorry，sir．
非常对不起，先生。 132．I do apologize．
我向您道歉。 133．No problem，
sir．
没问题，先生。 134．We'll manage it，but we don't have any spare room today．
我们会尽力办到，但是今天我们没有空余房间。 135．Could you wait till tomorrow？ 等到明天好吗？ 136．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．
我希望明天晚上我们能呆在一套安静的房间里睡个好觉。
137．And if there is anything more you need， please let us know．
如果还需要别的什么东西，请告诉我们。 138．The light in this room is too dim． 这房间里的灯光太暗了。 139．Please get me a brighter one． 请给我换个亮的。 140．Certainly，sir．I'll be back right away．
好的，先生，我马上就回来。 141．The room is too
cold for me．I feel rather cold when I
sleep．
这房间太冷了，我睡觉时感到很冷。
Dialogue A
A guest（B） wants to change a room．He goes to the assistant manager
（A）
A：Good morning，sir．What can I do for you？
B：I'm Bell．I'm in Room 908．Can you change the room for me？It's too noisy．My wife was woken up several times by the noise the baggage elevator made．She said it was too much for her．
A：I'm awfully sorry，sir．I do apologize．Room 908 is at the end of the corridor．It's possible that the noise is heard early in the morning when all is quiet． B：Anyhow，I'd like to change our room． A：No problem，sir．We'll manage it，but we don't have any spare room today．Could you wait till tomorrow？The
American
People-to-people Education
Delegation will be leaving tomorrow morning．There'll be some rooms for you to choose from． B：All right．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep． A：Be sure．I'll make a note of that．Everything will be taken care of．And if there is anything more you need，please let us know．
Dialogue B
A：Good evening，ma'am．Did you ring for service？What can I do for you？ B：Yes．The light in this room is too dim．Please get me a brighter one． A：Certainly，sir．I'll be back right away…Do
you
mind if I move your things？
B：Oh，no．Go ahead． A：
Thank
you…How is the light now？ B：It's much better now．Thank you． A：You're
welcome．And if you need any other things，please let us know． B：Ah，yes，the room is too cold for me．I feel rather cold when I sleep．Can you turn off the air-conditioning？ A：（Checks）The air-conditioning is already off，ma'am． B：Maybe I'm getting a cold． A：Would you like an extra blanket？ B：OK．And would you please get me some hot water，too？I think I need to take some medicine．
A： Certainly，ma'am．I'll be right back…here is a blanket，and hot water for you．Anything
else？
B：No，thanks． A：Good night，ma，am．
Words and Expressions
elevator n．电梯 corridor n．走廊，回廊
delegation n．代表团
extra a．额外的，外加的
blanket n．羊毛毯，
毯子，毛毡
酒店前台接待常用英语
作者：酒店英语 来源：职业餐饮网 发布时间：2009年03月15日 点击数： 2684 【字体：小 大】 【收藏】 基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用May I ~
May I have your name, please? 请问尊姓大名
May I have your check-out time,
please?
请问您什么时候结帐离开？
May I see your passport, please? 请让我看一下您的护照好吗？
May I know your nationality, please? 请问您的国籍是什么？
2． 麻烦客人时，可使用Could you ~
Could you fill out the form, please? 请您填写这张表格好吗？
Could you write that down, please?
请您写下来好吗？
Could you draft the fax, please?
请您写下传真的草稿好吗？
Could you hold the line, please?
请不要挂电话好吗？
3．询问客人的喜好或是做什么时，可使用Would you ~
Would you like tea or coffee?
请问您要喝茶还是咖啡？
Would you like to take a taxi?
请问您要搭计程车吗？
Would you mind sitting here?
请问您介意坐在这里吗？
** 只要在疑问词后加―Would you ~‖，就可以提出大部分的询问。
When would you like to visit Foshan? 请问您想要何时参观佛山？
When would you like to have lunch? 请问您想在哪里用餐？
What time would you like to eat? 请问您想何时用餐？
Who would you like to contact?
请问您想和谁联络？
Which kind of room would you prefer? 请问您喜欢哪一种房间？
How would you like to settle your bill? 请问您的账单如何处理？
How long would you like to stay? 请问您要逗留多久？
How many tickets would you like to buy?
请问您要买几张票？
4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?
请问需要我把窗帘拉上吗？
Shall I draw you a
map?
请问要我为您画一张地图吗？
Shall I make the reservation for you? 请问要我为您安排预约吗？
（二）招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
Good evening. (用于下午六点过后)
在这些招呼语的后面接句子，例如：
Good morning, sir. Are you checking-out?
早上好，先生，请问您要退房吗？
Good afternoon, sir. Welcome to
FOSHAN
Electrcical Hotel. 中午好，先生，欢迎光临佛山电子宾
馆
Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？
后面也可以接上自己酒店名称、部门名称，如：
Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。这里是服务台，请问您需要服务吗？
（三）回答
1.一般性的回答
I see, sir.
我明白了，先生。
Certainly, sir.
好的，先生。
酒店前台英语口语
