此资料由网络收集而来，如有侵权请告知上传者立即删除。资料共分享，我们负责传递知识。 国开04018-管理英语2-任务7-辅导资料以及国开04019管理英语
3任务5-辅导资料
国开04018-管理英语2-任务7参考答案说明：如果课程题目是随机的，请按CTRL+F在题库中逐一搜索每一道题的答案特殊说明请仔细：课程的题目每学期都可能更换，所以请仔细核对是不是您需要的题目再下载！！！！题目1：—Hello, is that service center? The elevator of our
apartment
doesn
’
t Oh,
work. — :
I don’t know what’s wrong with it.; Sorry, I’ll have it checked out at once.; Ok, I see.参考答案：Sorry, I’ll have it checked out at once. 题目2：—Why do you look unhappy. What’s the matter? — .: I’m satisfied with the good performance of the radio I’ve just bought.; I’m glad to have bought this radio at such a price.; I’m rather disappointed with the poor quality of the radio I’ve just bought.参考答案：I’m rather disappointed with the poor quality of the radio I’ve just bought. 题目3：—Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant? —Waiter: : I’m really sorry about that.; I don’t think it’s hard.; You’
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此资料由网络收集而来，如有侵权请告知上传者立即删除。资料共分享，我们负责传递知识。 ll get it next time.参考答案：I’m really sorry about that. 题目4：We are under ______ to finish the task within such limited time.: line; pressure; expectation参考答案：pressure 题目5：I don’t know . I just arrived here two minutes ago.: what’s going on; how is going on; who is going on参考答案：what’s going on 题目6：二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。 Imagine this situation: you have bought a faulty item from a shop and you take {A. them; B. it; C. him} back to complain. You go directly to the shop assistant and tell them your problem. They say they cannot help you, {A. which; B. it; C. that}makes you angrier, to the point perhaps where you start insulting the poor shop assistant. RESULT: This will do you no {A. comments; B. interests; C. favours}, like getting any compensation, or even a refund. If you go directly to the first person you see within the organization you are complaining about, you may be wasting your time {A. as; B. if; C. when} they may be powerless to take any action or provide you {A. to; B. with; C. for} a solution. So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person, the one who has the authority to make decisions.参考答
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此资料由网络收集而来，如有侵权请告知上传者立即删除。资料共分享，我们负责传递知识。 案：子问题 1：B. it; 子问题 2：A. which; 子问题 3：C. favours; 子问题 4：A. as; 子问题 5：B. with 题目7：— — Neither do I. Look at our community, it is such a mess.: Our service center don’t offer much help for us.; I really don’t think our service center is satisfying.; I’m slightly satisfied with our service center.参考答案：I really don’t think our service center is satisfying.
题
目
8
’
：s
— ? —That
great! : What are you going to eat at the Mexican restaurant; When are you going to dinner at the Mexican restaurant; How about going to dinner at the Mexican restaurant tonight参考答案：How about going to dinner at the Mexican restaurant tonight 题目9：We feel with the inconvenience the service center brought us. : disappointed; worried; surprised参考答案：disappointed 题目10：It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy. : suggesting a possible solution; suggest a possible solution; suggested a possible solution参考答案：suggesting a possible solution 题目11：二、翻译：从以下
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此资料由网络收集而来，如有侵权请告知上传者立即删除。资料共分享，我们负责传递知识。 A、B、C三个选项中选出与英文最适合的中文翻译。 1. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.{A; B; C} A. 焦点小组是顾客的代表，他们的工作是把你的需求和喜好提供给顾客。 B. 焦点小组是顾客的代表，他们的工作是给顾客提供需求和喜好。 C. 焦点小组是顾客的代表，他们的工作是给你提供他们的需求和喜好。 2. Angry customers tend to aim their dissatisfaction and complaints at staff members.{A; B; C} A. 愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。 B. 愤怒的顾客计划把对员工的不满和抱怨当做目标。 C. 愤怒的顾客趋向于把员工的不满和抱怨当成目标。 3. You will do everything within your power to try and resolve the situation.{A; B; C} A. 你会在权利范围内尽一切努力解决问题。 B. 你会在意志范围内尽一切努力解决问题。 C. 你会在力量范围内尽一切努力解决问题。 4. Having patience with your customers and with yourself will go a long way in winning over hostile customers.{A; B; C} A. 对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。 B. 对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。 C. 对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。 5. To communicate precisely what you want to say, you have to frequently need to define key words.{A; B; C} A.
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此资料由网络收集而来，如有侵权请告知上传者立即删除。资料共分享，我们负责传递知识。 要简明扼要地表达本意，就必须不断定义关键词。 B. 只要定义频繁出现的关键词就能准确传达本意。 C. 要准确表达你的本意，就必须不断定义关键词。参考答案：子问题 1：C; 子问题 2：A; 子问题 3：A; 子问题 4：B; 子问题 5：C 题目12：The more information you can get, in your field. : the more competitive will you be; you will be the more competitive; the more competitive you will be 参考答案：the more competitive you will be 题目13：二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。 Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business. 1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different. 2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as
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国开04018-管理英语2-任务7-辅导资料以及国开04019管理英语3任务5-辅导资料
