中国联通业务支持系统(BSS)运行维护管理平台业务技术规范

中国联通业务支持系统(BSS)运行维护管理平台业务技术规范

中国联通业务支持系统（BSS） 运行维护管理平台业务技术规范

（讨论稿）

中国联通 2004年6月

目 录

1. 总体概述 ········································· 1 1.1 行业背景 ········································································································· 1 1.2 系统现状分析 ··································································································· 2 1.3 编制目的 ········································································································· 3 1.4 适用范围 ······································································································· 3 1.5 起草单位 ········································································································· 3 1.6 解释权 ············································································································ 3 1.7 参考文献 ········································································································· 4 2. 建设目标及原则 ································· 5 2.1 建设目标 ········································································································· 5 2.1.1 近期目标 ·················································································································· 5 2.1.2 远期目标 ·················································································································· 6 2.1.3 建设规划 ·················································································································· 7 2.2 建设原则 ········································································································· 8 3. 系统总体结构 ··································· 9 3.1 系统定位以及与现有网管系统之间的关系 ······························································· 9 3.1.1 系统定位 ·················································································································· 9 3.1.2 与现有网管系统之间的关系 ·························································································· 9 3.2 系统组织结构 ································································································· 12 3.3 系统体系结构 ································································································· 13 3.3.1 数据层 ··················································································································· 14 3.3.1.1 监控数据 ·········································································································· 14 3.3.1.2 管理数据 ·········································································································· 15 3.3.1.3 系统数据 ·········································································································· 16 3.3.1.4 文档数据 ·········································································································· 16 3.3.2 功能层 ··················································································································· 17 3.3.3 接入展现层 ············································································································· 22 3.4 与外部系统之间的关系 ····················································································· 22 4. 业务功能与流程 ································ 24 4.1 各模块之间的关系 ··························································································· 24 4.2 岗位与角色描述 ······························································································ 24 4.2.1 岗位描述 ················································································································ 24 4.2.2 角色描述 ················································································································ 25 4.3 业务功能描述 ································································································· 28 4.3.1 服务支持 ················································································································ 28 4.3.1.1 服务台 ············································································································· 28

4.3.1.3 问题管理 ·········································································································· 37 4.3.1.4 变更管理 ·········································································································· 41 4.3.1.5 配置管理 ·········································································································· 47 4.3.1.6 日常运维管理 ···································································································· 51 4.3.1.7 供应商管理 ······································································································· 53 4.3.1.8 知识库管理 ······································································································· 55 4.3.2 系统监控 ················································································································ 60 4.3.2.1 监控台 ············································································································· 60 4.3.2.2 性能管理 ·········································································································· 61 4.3.2.3 告警管理 ·········································································································· 63 4.3.2.4 配置处理 ·········································································································· 73 4.3.3 系统管理 ················································································································ 78 5. 系统技术要求 ·································· 81 5.1 总体技术要求 ································································································· 81 5.1.1 应用软件 ················································································································ 81 5.1.2 数据要求 ················································································································ 83 5.1.3 性能要求 ················································································································ 83 5.1.4 开发工具 ················································································································ 84 5.2 统计报表 ······································································································· 84 5.3 拓扑展现 ······································································································· 85 5.3.1 拓扑的生成方式 ······································································································· 86 5.3.2 技术要求 ················································································································ 86 5.4 工作流 ·········································································································· 87 5.5 安全管理 ······································································································· 92 5.5.1 对安全管理的统一维护 ······························································································ 92 5.5.2 运维管理平台的安全性 ······························································································ 92 5.6 数据采集 ······································································································· 94 5.6.1 数据源类型 ············································································································· 94 5.6.2 数据采集要求 ·········································································································· 94 5.6.3 数据预处理 ············································································································· 95 6. 系统接口 ········································ 96 6.1 接口原则 ······································································································· 96 6.2 服务支持与系统监控的接口 ··············································································· 98 6.2.1 接口定义 ················································································································ 98 6.2.2 接口方式 ················································································································ 98 6.2.3 接口要求 ················································································································ 98 6.2.4 接口内容 ················································································································ 99 6.3 与业务应用系统的接口 ···················································································· 100 6.3.1 接口定义 ··············································································································· 100

4.3.1.2 事件管理 ·········································································································· 32

6.3.3 接口策略 ··············································································································· 101 6.3.4 接口要求 ··············································································································· 102 6.3.5 接口内容 ··············································································································· 103 6.4 与系统平台的接口 ·························································································· 103 6.4.1 接口定义 ··············································································································· 103 6.4.2 接口方式 ··············································································································· 103 6.4.3 接口要求 ··············································································································· 104 6.4.4 接口内容 ··············································································································· 104 6.5 两级运维系统间的接口 ···················································································· 104 6.5.1 接口定义 ··············································································································· 104 6.5.2 两级接口文件命名规则及相关约束 ·············································································· 105 6.5.2.1 文件命名规则 ··································································································· 105 6.5.2.2 回执文件格式约定 ····························································································· 107 6.5.2.3 错误信息说明 ··································································································· 108 6.5.3 上传关键业务指标 ··································································································· 110 6.5.3.1 接口定义 ········································································································· 110 6.5.3.2 接口实现 ········································································································· 111 6.5.4 工单信息的传递 ······································································································ 113 6.5.4.1 接口定义 ········································································································· 113 6.5.4.2 接口实现 ········································································································· 115 6.5.5 知识库信息传递 ······································································································ 117 6.5.5.1 接口定义 ········································································································· 117 6.5.5.2 接口实现 ········································································································· 118 6.5.6 上传统计报表 ········································································································· 119 6.5.6.1 接口定义 ········································································································· 119 6.5.6.2 接口实现 ········································································································· 120 6.6 与其他系统的接口 ·························································································· 120 6.6.1 接口定义 ··············································································································· 120 6.6.2 接口实现 ··············································································································· 121

6.3.2 接口方式 ··············································································································· 100