电大年度管理英语4参考答案

4. How does Gillette create its innovation culture回答不正确

A. Put innovation at the heart of strategy, and persist it in every message. B. define jobs around innovation.

C. Recognize innovation in every part of the company. 5. The formation from idea to innovation needs 回答不正确 . A. discussion and revise B. failure and courage C. support and cooperation

答案：1. B 2. B 3. A 4. C 5. C

三、判断正误

1、in competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performance; higher performance impacts improved client outcomes; improved client outcomes contribute to service excellence.

Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.

26. A positive work culture will give workers more satisfaction.

27. Positive cultures have a lot to do with leadership vision and values. 28. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.

29. In competitive markets, leaders are under more and more pressure to keep a positive work culture.

30. Positive work culture can be built in a short time. 答案：26. T 27. T 28. F 29. T

26. Nokia lost the smartphone battle because its technology was not as good as that of Apple. 27. Nokia’s middle managers were frank to tell the truth, but the top ones didn’t listen to them.

28. Nokia’s top managers were frank to hear the truth, but the top ones didn’t listen to them.

29. Middle managers in Nokia delivered results more than they promised earlier. 30. Nokia’s top managers should have had better conversation techniques to encourage internal coordination and truth.

答案： 27. F 28. T 29. F

1. Communication and leadership don't always go hand in hand.回答正确

2. The say-do gap happens when people misunderstand their leader's intention.回答正确 3. Using technical jargon makes a leader convincing.回答不正确 4. Communicating sincerely is always the best.回答正确 5. Observation is as important as communication when you want to know what people really think.回答正确

答案：1. F 2. F 3. F 4. T 5. T

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1. Team building event is traditionally related to playing games at resort.回答正确

2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.回答正确

3. “Retreat” in the first paragraph means withdrawal of troops after a defeat.回答不正确 4. Ice breaking motivates team members compete with each other.回答不正确

5. A good teamwork culture enables individuals make more efforts together.回答不正确 答案：

1. A CEO only needs to be passionate and enthusiastic.回答正确

2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.

3. “A one-sided note” refers to the root of PayPal's problem.回答不正确

4. When faced with internal problems, good executives find the root of a problem in their executive team first.

5. Good executives need to give feedback immediately when they are listening to the staff.回答不正确

答案：1. F 2. T 3. F 4. T 5. F

1. Performance management is a very important part of any quality human resource system.回答不正确

2. The aim of performance management is to punish the unqualified employees.回答不正确 3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example.回答不正确

4. Every enterprise can expect high performance from each employee.回答不正确 5. “Performance management” is also called “performance appraisal”.回答不正确 答案：

1. Jack Welch retired at the age of 65.回答不正确

2. Jack Welch insisted that each of the businesses should be at least number 3 in their respective area.回答不

3. If the business could not meet Welch's change requirements, its manager had 3choices.回答不正确

4. The restructuring went before changing the organizational culture and the managerial styles of GE's managers.回答正确

5. The Work Out lasted a week.回答不正确

答案：1. T 2. F 3. T 4. T 5. F

1. A positive work culture will give workers more satisfaction.回答不正确

2. Positive cultures have a lot to do with leadership vision and values.回答正确

3. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.回答不正确

4. In competitive markets, leaders are under more and more pressure to keep a positive work culture.回答不5. Positive work culture can be built in a short period of time.回答不正确

答案：

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1. The final goal of the strategic planning process is a strategic plan.回答正确 2. A strategic plan is valuable if it is executed.回答正确 3. There are four keys to successful implementation.回答不正确

4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy.回答不正确

5. Leadership's idea determines all.回答正确 答案：

四、完形填空

This evening I met a friend at a local bar. She brought her laptop 回答不正确

so she could show me some of her latest digital art designs. As we looked through her artwork, the laptop suddenly started making an unhealthy noise, then the screen twinkled on and off and then cut off 回答不正确

. And as we both stared at one another surprisingly, the terrible smell of fried computer circuits appeared.

I grabbed the laptop off the bar to inspect it and the problem instantly arose itself. The bottom of the laptop was completely wet and empty, spilt water glass rested against the side of her purse just behind where the laptop was sitting. While we were chatting and shifting the laptop's 17 inch screen 回答不正确

, we somehow spilt a glass of water that the waiter had inadvertently (无意地) placed behind the screen, which was out of our view.

When life throws id some troubles like this, it typically doesn't make any sense to us, and our natural emotional reaction might get extremely 回答不正确

at the top of our lungs. But how does this help our dilemma Obviously, it doesn't. The smartest and hardest thing we can do in these kinds of situations is to be more tempered in our reaction. You'd be much wiser and more disciplined than scream extremely. You should remember that emotional rage only makes matters worse. And please remember that once it happens, that will give us an opportunity to grow stronger.

Every difficult moment in our lives is accompanied by an opportunity for personal growth and 回答不正确

. But in order to attain this growth and creativity.

We must first learn to control our emotions. We must recognize that difficulties pass like everything in our life.

答案： and forth 2、

On May 27, 1995, our life was suddenly changed. It happened a few minutes past three, when my husband, Chris, fell from his horse as it jumped over a fence. Chris was paralyzed (瘫痪) from the chest down, 回答正确 to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought.

Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that something 回答不正确could happen in a disaster. All over the world people

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cared for Chris so much that letters and postcards poured in every day. By the end of the third week in a medical center in Virginia, about 35,000 pieces of 回答不正确had been received and sorted. As 回答正确, we opened letter after letter. They gave us comfort and became a source of strength for us. We use them to encourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh, or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and 回答不正确. These letters, we realized, had to be shared. And so here we offer one of them to you.

答案：1. unable2. wonderful 3. mail 4. a family 5. Successfully /3、

It is the 回答正确 thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay 回答正确

— with you 回答正确 off an email Tap out a text Post a private message on Facebook Write on their Facebook wall Skype, poke, ping or conjure them up on a digital tin can phone

And once you reach someone, you wonder: Is he paying attention How do you know Even with the techno-ease of 回答不正确communication devices, conversations can still be troublesome. Questions are asked and answered 回答不正确of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt.

答案：1. weirdest 2. connected 3. shoot 4. countless 5. Out

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