28 October 2004john@johngirard.net28 October 20046.6.SimpleSimpleworksworks3.success3.Exploit Exploit success ni krontw tmeahtron Defencesaviedi EnKnowledge elxpelmManagementSicompa Dr. John Girard7.does not7.One size One size does notfit all!fit all!Eight Simple RulesEight Simple Rules2.understand2.Make sure people Make sure people understand1.explainKM1.Remember toWe should explainwhat is KM4.naysayers4.Avoid Avoid naysayers(until they ask)5.strokes for different folks5.Different Different strokes for different folksWhat is Knowledge Management?8.“Now, I get it!”8.Measure of success: Measure of success: “Now, I get it!”\\Defence Knowledge ManagementFor a copy of the slides:For a copy of the slides:Please give me your card Please give me your card or send me an e-mailor send me an e-mail228 October 200428 October 2004Aristotlec. 350 BCClassification of KnowledgeAristotleSir Francis BaconThe Advancementof LearningFrancis Bacon17th Century1950sMichael Polanyi“…precise “…as has been the case since Sun Tzu said it, as has been the case since Sun Tzu said it, precise knowledge of self and precise knowledge of the threat knowledge of self and precise knowledge of the threat leads to victory””leads to victoryA Defence PerspectiveHistory of KM –an Academic PerspectiveSo . . . is there a difference between these three related terms?Neither Sun Tzu nor General Franks talk about data or information, but rather, they specifically talk about knowledge.If you know your enemy and know yourself, you need not fear the If you know your enemy and know yourself, you need not fear the results of a hundred battles.results of a hundred battles.Defence Knowledge ManagementDefence Knowledge Management--General Tommy FranksGeneral Tommy Franks20032003IkujiroNonakaCarla O’Dell1990s and beyond--Sun Tzu c. 400 BCSun Tzu c. 400 BC4328 October 200428 October 2004KnowledgeInformationKnowledgeDataDataWhat is knowledge?The Knowledge PyramidKnowledge:defined broadly to knowledge is \include information, data, Concepts, experience, and communication and culture\insight that provide a framework (p. 293)for creating, evaluating and using information (p. 373).Defence Knowledge ManagementDefence Knowledge ManagementInformationInformation to Information to KnowledgeKnowledge?Compare?Compare?Consequences?Consequences?Connects?Connects?Conversation?ConversationData to InformationData to Information?Context?Context?Categorize?Categorize?Calculate?Calculate?Correct?Correct?Condense?Condense6528 October 200428 October 2004KnowledgeInformationWisdom:Ackoff’sAckoff’sApexApexThe Cognitive HierarchyThe collective and individual Dataexperiences of applying knowledge to the solution of problems (p. 373).It is about Solving Problems . . . . . . finding the one thing . . . that is key!Defence Knowledge ManagementDefence Knowledge ManagementWisdomUnderstandingKnowledge87Q1 -What time is it?Q3 –Why is the boy smiling?Q2 –Where are these people?28 October 200428 October 2004Knowledge CreationOctober 27, 1917KnowledgeInformationDataThe Knowledge Edge –The Ultimate GoalThe difference . . . Data to KnowledgegeEde dgleowKnDefence Knowledge ManagementDefence Knowledge ManagementWisdomUnderstandingKnowledge109
美国国防部知识管理（英文版） - 图文
