Unit 2 Company and Product Presentation
Introducing yourself and your talk Greeting and self-introduction
Good morning. I’m…and I am in charge of the Department of… Welcome to… My name is… I’m in charge of…
Ladies and gentlemen, it’s an honor to address such a distinguished audience. I’m… , the sales manager of… An introduction to the presentation I’d like to talk about…
We are here today to discuss… The purpose of this talk is to…
Outline and organization of your presentation I’ll divide my talk into…
My presentation is in three parts/ sections. Let’s start with the first part/ point. Firstly, I’d like to talk about… Q&A session
If you have any questions, please don’t hesitate to let me know. I’ll glad to answer any questions at the end of my talk. Talking about company profile Company history
Our company was established in…
The company is an export-oriented company with a 15-year history. Line of business
Our company engages in the production/trading of electronic products. We carry out business operations in the following areas… Organization structure
CEO Quality department
General Manager Logistic department Sales department Finance department Purchase department Production department Others
Our site covers/occupies/has an area of 66,000 square meters. The company has a production capacity of 80,000 cars. Our company has an annual turnover of $8 billion. It has a staff of more than 3,000.
Our market share in China has increased by 4.5% this year, accounting for 20% of the total sales. Types of company
company (BrE) / corporation (AmE)
firm enterprise
state-owned enterprise township enterprise privately-owned enterprise solely/ wholly owned enterprise foreign capital enterprise Sino- foreign joint venture
multinational/ international corporation group corporation limited company parent company
subsidiary / affiliate company partnership
holding company
listed/ quoted company cooperative
industrial corporation consulting company
Giving general information about products This is one of our latest design/ top brands. It’s our best-selling product. It can be used for… This is equipped with… This is priced at…
This type of product comes in…colors/flavors. The main selling point of it is…
Our product is elegant, durable, small in size, light in weight and reasonable in price. It’s 20 inches long/wide/high/thick/deep. We have a large range of sizes.
Its safety features are state-of-the-art. This item is far above standard quality. Describing quality and performance
automatic patented shrink-proof wrinkle-free
sound-proof battery-operated superior foldable
washable fragile shock-resistant water-proof Describing style
antique distinctive fantastic elegant
ornamental conventional exotic showy stylish
Describing craftsmanship and workmanship
authentic exquisite delicate elaborate
handmade superior exceptional intricate
Comparing products
Compared with other competing products, ours looks better and is lower in price.
Our latest cell phone is much lighter and slimmer than its competitors. This refrigerator is more environmentally-friendly. Our product is the best-selling model of its kind.
Unit 3
Booking airline tickets
I’d like to book a ticket on British Airways Flight 108 to Paris.
Can I make a reservation for a morning flight on December 1st, please? Can I book a flight to Chicago on May 9th, please? I’d prefer first/business/economy class. Is it a direct/ non-stop flight? How much is the fare?
How much is the one-way/round/return trip? What is the luggage allowance? Hotel reservations
I’d like to book a single/ double/twin/ Queen/ King room for two night. May I have a double room with the sea/ park view? I wonder what’s the rate for a twin room, please.
What’s the rate for the luxury suite from January 1st to 3rd ? Do you have any vacant rooms for November 12? What’s the rate for a double room?
Checking in at the airport
May I see your passport, sir? Your ticket and passport, please. Where is your destination?
Can I take these bags as carry-on luggage?
I’m sorry. Your luggage is five kilograms overweight. What’s the charge for the excess weight? Going through customs
Do you have anything to declare? May I see your passport , please?
Please fill in this Customs Declaration Form. You are through now.
You’re cleared. Have a pleasant stay. Checking in
I’d like to check in, please.
I have a booking for tonight. The name is John Henry.
Hello, I’ve booked a single room with the name John Henry.
Do you offer wake-up service for guests? When do you serve breakfast? Checking out
I’m Jones from Room 725. I want to check out. Will you please make out my bill? I want to check out now. Could you prepare the bill for me? Can you charge it to my credit card?
Asking for information about the visit/ visitor Are you Miss Karolin from ABC Company? May I have your name, please?
You must be Mr. Anderson from Sydney.
Can I ask What you would like to see him about? Do you have an appointment? Asking the visitor to wait
Take a seat, please. I’ll go to see whether our boss is in. Please be seated. I’ll phone through his secretary. Wait a few minutes, please. I’ll ring his extension. Giving the visitor information
Our General Manager is available now in the office. Mr. Jones is free at 3:00 this afternoon.
Apologizing for having kept the visitor waiting I’m sorry. Mr. Hopkins is in the middle of a meeting.
I’m sorry for the delay. Mr. Wilson is engaged now/ is not available now. I’m sorry. The Sales Manager is away on business.
I’m afraid Mr. White can’t see you today. He is on a business trip. I’m afraid the Marketing Manager will be busy all day. I’m sorry, but the Personnel Manager can’t be contacted. Meeting guests at the airport
Excuse me, are you Mr. Wilson from Sydney Trading? I’m … from ABC company.
Mr. David Johnson asked me to come here in his place to pick you up.
Taking guests to the hotel
The car is waiting outside to the hotel. This way, please.
Our car is out in the parking lot. Shall we drive to your hotel now?
Seeing off
Have a nice journey. We look forward to meeting you again. Please send my regards to Mr. Jones. Small talk topics
How was your flight? How is your trip going? Fine weather, isn’t it? How is your hotel?
Introducing the employees
May I introduce Mr. Wang, the Sales Manager of our company. This is …, the Sales Manager…
Please allow me introduce Mr. Wang to you. Can I present Mr. Wang to you.
Unit 4 On the phone
Answering the phone
Good morning / afternoon/ evening. York enterprises. May I help you? Geoffrey Sellers here.
Who’s calling/speaking, please? Introducing yourself
This is Peter from Ultimate Computer. This is Mike speaking. Asking for someone
Could I speak to John Martin, please? I’d like to speak to John Martin, please.
Could you put me through to John Martin, please? Would you please put me through to extension 405?
Putting someone on hold
One moment please. I’ll see if Mr. Jones is available. Hold the line, please. I’m connecting you now. Can you hold on a moment?
Hang on a minute, please. I’ll put you through. Could you hold the line, please? The person wanted is not available
I’m afraid Mr. Jones is not available at the moment. Can I take a message? I’m afraid Mr. Smith is away on business. I’ll tell him you called.
I’m sorry. He’s in a meeting at the moment. Can I give him a message? Reasons for calling
I’m phoning/calling for the prices of your products. My call is in reference to your stand at the Guangzhou Fair.
I’m phoning/ calling for some price information on French perfumes. The reason why I’m calling is that … Requesting
Would you mind repeating that number? Could you repeat that number, please? Could you spell that name, please?
I didn’t catch your name. Would you please spell it?
Spelling the name
Please tell him Tad called. You spell it T as in tango, A as in apple, D as in Donald.
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