《商务英语视听说》教学大纲
一、课程基本情况
总 学 时：32 讲课学时： 32 实践学时：0 总 学 分：2 课程类别：专业必修 考核方式：考查 适用对象：英语专业 先修课程：基础英语 参考教材：
《商务英语视听说》 马龙海 李毅 外语教学与研究出版社 2009 《商务英语教程》 王晓莹 上海大学出版社 2008 《实用商务英语教程》 陈梅 北京师范大学出版社 2010
二、课程设置目标
《商务英语视听说》是为英语专业--商务英语的学生开设的一门综合语言技能课。该课程的主要任务是培养学生进一步提高语言应用能力，特别是用于国际商务的专门用途英语。该课程突出自主、互动的学习过程，使学生学以致用。在教学过程中注重国际商务实践能力的锻炼，在商务活动的情境中既熟悉了国际贸易流程，又学习了相关英语的应用。
三、教学内容、教学方法和手段、学时分配
知识单元一： 工作面试 （建议 2 学时） 重点：找工作过程中如何准备面试，以及如何在面试中较好地表现自我，展现自我。 了解面试的程序，怎么样准备好一个面试，掌握怎么样回答关于个人具体情况的问题，如教育背景、工作经历等。
主要内容： Part I Warm-up
1) Ask Ss to note down other reasons they can think of. 2) Divide the class into small groups. 3) Give Ss a few minutes to exchange ideas.
4) Encourage Ss to use different expressions of agreeing and
disagreeing.
5) Ask a few Ss to report their findings (e.g. the agreed Best job and
most common reason(s), the most unique/strange choice or reason, etc.).
Part II Listening and Speaking
Task 1 FAQs in job interviews
Task 2 Inappropriate questions in job interviews
Part III Language Focus
1) Ask Ss to note down the key points of the interview. 2) Divide the class into pairs. Get Ss to allocate the roles. 3) Ask Ss to role-play the job interview according to the noted points and with the help of the expressions in Language Focus.
4) If time allows, ask Ss to swap roles and role-play the interview again. 5) Invite a pair to act out the interview in class. 6) Give comments and suggestions for improvement.
Part IV Viewing and Speaking
Video 1 Applying for the position of financial consultant Video 2 Applying for the position of Sales Manager
Part V Case Analysis
Ask Ss to take detailed notes while listening.
Ask Ss to exchange ideas in pairs. Remind them to give examples to
support their points.
Give Ss a second chance to listen to the interview if they failed to
note down the key information.
Allow Ss a few minutes to prepare an improved version of the interview. Choose a few pairs o role-play the revised interview in class. Invite other Ss to give comments and suggestions for improvement. 教学方法和手段：教学案例分析（找工作面试），任务型教学（熟悉面试程序），
课堂小组学习（如何在面试中较好地表现自我）
知识单元二： 工作和责任 （建议 2 学时） 重点：公司部门职位设置，工作职责范围表达，对待工作情感态度。
了解公司的部门和职位设置，掌握描述工作和职责的英语表达方式和对工作的喜恶
表达方法。
主要内容： Part 1 Warm-up
What kinds of positions are there in a company: Production Sales Export Personnel Accounts Purchasing Maintenance Quality Assurance Security Logistics Trade Union League Committee Part 2 Listening and Speaking
Task 1
·Give Ss one minute to think over the job they wish to take. Tell Ss to refer to the job titles and positions listed in Warm-up.
·Divide the class into pairs and get Ss to take turns to talk about their dream job.
·Ask Ss to describe the job in detail and tell the reasons why they choose the job. ·Have tow or three Ss describe their dream job in class and get the other Ss to guess the title of the job.
Task 2 Describing jobs in the following chart: Name Position Responsibilities 生产 销售 出口 人事 会计 采购 维修 质量检查 保安 后勤 工会 团委 Marketing Import Finance Research &Development Auditing Public Relations 市场 进口 财务 研发 审计 公关 After-Sale service 售后服务 Transport General Affairs Discipline Inspection 运输 总务 纪检 Organizational Department 组织部 Women’s Federation 妇联 Jack Manager the Research& of Managing all aspects of the product development process, including resource allocation, budget requirements and 1) personnel management; analyzing the needs of the 2) developing markets and directing the work accordingly; creating and managing the R&D teams and being responsible for the overall 3) planning, 4) execution, and success of the projects Development Department Janet Sales Manager Developing sales strategies; achieving 5) sales targets; recruiting and training sales staff; supervising and motivating 6) team performance ; expanding the 7) customer base and ensuring high levels of 8) customer satisfaction Stanley Manager the of 9) selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is 10）cost-effective and the products are produced 11) on time and 12) of good quality; working out the 13) human and material resourcesneeded; identifying the 14) training needs of the staff and cultivating a culture of 15) continuous improvement in all aspects of manufacturing Production Department Part 3 Language Focus
·ask Ss to brainstorm some jobs or positions and write them down. ·divide the class into pairs and get Ss to take turns to describe the jobs they’ve written down.
·ask Ss to use different expressions to describe the jobs, referring to the expressions in Language Focus.
·if the student who is responsible for guessing the titles cannot get the correct answer, ask the describer to mention some famous people in that line of work as example.
Part IV Viewing and Speaking
Video Do you like your job?
Part V Case Analysis
教学方法和手段：教学案例分析（对待工作情感态度），任务型教学（公司部门职
位设置，工作职责范围表达），课堂小组学习（描述工作和职责的英语表达方式和对工作的喜恶）
知识单元三： 电话技巧 （建议 2 学时） 重点：接听电话，电话转接，留信息，电话情境中解决问题。
了解接听电话的商务英语语言，掌握帮人转接电话以及请求转接电话的交流用语，
电话交流中留下信息的表达方式，打电话中解决问题的表达法。
主要内容： Part I Warm-up The big 3
Be prepared. Avoid starting the process when you’re rushed. Relax! Make sure you have a big pad of paper, a pen, a glass of water, and a reasonable amount of time.
Don’t give up. You have the right to get information and respectful service. Be persistent and patient. Realize that sometimes it will take ten calls to find out what you want. No one person or organization has all the answers. Try not to put people on the spot. It makes them defensive. Rather try to enlist their support. Remember, you usually catch more flies with honey than with vinegar.
Part II Listening and Speaking
divide the class into pairs. Ask Ss to allocate the roles and roles-play the telephone dialog.
Ss who take the role of Louise can either approve or disapprove of the change. Polite expressions should be suggested.
invite one or two pairs to cat out the dialogs in class to check if Ss can develop the phone call naturally. Part III Language Focus
divide the class into pairs get Ss to decide which role to take. have Ss role-play according to the information provided, referring to the
商务英语视听说教学大纲新
