本科毕业论文
（20_ _届）
温州中小鞋企员工耐挫力研究
所在学院 专业班级 工商管理 学生姓名 学号 指导教师 职称 完成日期 年 月
温州中小鞋企员工耐挫力研究
摘 要
享有“中国鞋都”之称的温州，是中国最大的鞋业制造基地。温州的中小企业数量众多，占全部制鞋企业总数的70%以上，中小鞋企的快速健康发展，对促进就业、增加税收、带动地方经济发展、推进科技创新与进步都有着不可磨灭的作用。然而，由于中小鞋企资金有限、规模较小，员工数量也较少，企业对员工管理缺乏一定的系统认识和规划发展，导致中小制鞋企业的员工流动性较强，员工流失率较高，不仅使企业人工招聘成本增加，更影响企业的长期稳定发展和利益；另外，深圳富士康员工的频频跳楼轻生事件使得员工的心理健康管理提到了企业、社会的责任管理日程上，而在这些员工当中，大部分都是年轻的80、90后，新生代员工在一线基层岗位上心理需求的满足对企业的稳定快速发展将起着至关重要的作用，因此做好基层员工的心理健康管理工作对企业的发展意义非凡。
本文将通过研究温州部分中小鞋企员工耐挫力的现状，结合问卷调查的方式对目前温州中小鞋企员工心理耐挫力情况实施调研，通过问卷结果和访谈所得分析提出相应的企业员工压力管理建议和措施，探寻新生代员工的心理需求，从而提高温州中小鞋企员工的心理健康水平，增加员工的就业稳定性，逐步改善中小企业员工管理模式，使中小鞋企保持更加旺盛的生命力和存活力。
关键词：耐挫力；心理健康；鞋企
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温州中小鞋企员工耐挫力研究
Abstract
Entitled \base. The large number of SMEs in Wenzhou, accounting for 70% of the total number of shoe-making enterprises more. Small shoe rapid and healthy development, to promote employment, increase revenue, promote local economic development, promote technological innovation and progress have had an indelible effect. However, due to limited funds small shoe, smaller, less number of employees, business staff management system, a certain lack of awareness and planning and development, leading to small shoe company employees strong liquidity, high staff turnover, not only enable enterprises to increase the cost of labor recruitment, but also affect the long-term stable development of enterprises and interests; In addition, the Shenzhen Foxconn employees frequently jump off a building event allows staff referred to the mental health management company, managing the agenda of social responsibility, and in these employees, the majority are young 80,90, the new generation of grass-roots level in the front line staff positions to meet the psychological needs of the steady and rapid development of enterprises will play a crucial role, so do the mental health management level employees Work on the development of enterprises significance.
This paper will study small part of Wenzhou shoe status of staff frustration and force, combined with questionnaire survey on the current staff of Wenzhou shoe small the forces of psychological frustration and the implementation of research, obtained through analysis of questionnaire results and interviews made the appropriate stress management employees recommendations and measures, exploring the psychological needs of the new generation of employees to improve small and medium Wenzhou shoe mental health of employees, increase their job stability and gradual improvement of management staff of SMEs, so that more small shoe to maintain vitality and memory vitality.
Keywords: coping strategies; mental health; shoe enterprise
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目 录
1 绪论 ............................................................ 1
1.1 研究目的和意义 ............................................ 1 1.2 国内外研究简述 ............................................ 1
1.2.1 耐挫力的定义界定.................................................................................... 1 1.2.2 耐挫力的国内研究现状 .......................................................................... 2 1.2.3 耐挫力的国外研究现状 .......................................................................... 2
2 温州中小鞋企员工的耐挫力调研分析 ............................... 4
2.1 温州鞋企员工现状调查 ...................................... 4
2.1.1 大型鞋企员工组成状况 .......................................................................... 4 2.1.2 中小鞋企员工组成状况 .......................................................................... 4 2.1.3 员工在中小鞋企发展中存在的问题 .................................................... 5 2.2 调查样本及调查对象 ........................................ 6
2.2.1 调查样本 ...................................................................................................... 6 2.2.2 调查对象介绍 ............................................................................................. 6 2.3 调查方法 .................................................. 6
2.3.1 问卷调查法 ................................................................................................. 6 2.3.2 个别访谈法 ................................................................................................. 8 2.3.3 资料收集法 ................................................................................................. 8 2.4 温州中小鞋企员工耐挫力调研结果分析 ........................ 9
2.4.1 员工来源与耐挫力的关系 ...................................................................... 9 2.4.2 员工年龄与耐挫力的关系 .................................................................... 10 2.4.3性别与员工耐挫力的关系分析 ............................................................ 11 2.4.4学历与员工耐挫力的关系 ..................................................................... 11 2.4.5 工友关系与耐挫力的关系分析 ........................................................... 12 2.4.6 薪水福利与员工耐挫力的关系分析 .................................................. 13 2.5 组织与员工耐挫力的关系分析 ............................... 14
2.5.1 工作环境与员工耐挫力的关系分析 .................................................. 14 工作环境与员工耐挫力的关系分析（如图5） .......................................... 14 2.5.2工作态度与年龄的关系 .......................................................................... 15 2.5.3 主管人员态度与员工耐挫力的关系分析 ......................................... 16
3 建议与对策分析 ................................................ 17
温州中小鞋企员工耐挫力研究
3.1 员工的角度 ............................................... 17
3.1.1 增强身心抵抗力，加强抗挫意识 ...................................................... 17 3.1.2 加强人际沟通和关系 ............................................................................. 17 3.1.3 制定合理的职业生涯规划 .................................................................... 17 3.2 组织的角度 ............................................... 18
3.2.1 提高薪资水平，完善员工薪资管理体系 ......................................... 18 3.2.2 重视基层员工，营造良好的工作气氛 ............................................. 18 3.2.3 完善企业管理水平，塑造良好的企业员工文化 ........................... 18 3.3 政府的角度 ............................................... 19
3.3.1 保障中小鞋企健康发展，实施政策支持 ......................................... 19 3.3.2 建立健全中小企业员工保障机制 ...................................................... 19 3.3.3 成立员工投诉办公室，维护员工权益 ............................................. 19 3.4 社会的角度 ............................................... 20
3.4.1 不歧视农民工 ........................................................................................... 20 3.4.2完善社会福利措施 ................................................................................... 20
结 论 ........................................................... 21 参考文献 ......................................................... 22 致 谢 ............................................ 错误!未定义书签。 附件1:调查问卷 ................................................ 2324
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温州中小鞋企员工耐挫力研究【毕业论文】
