售后部职位描述

由天下分享时间：2024/9/11 8:04:25 加入收藏我要投稿点赞

Innovation, the key is to play the leading role of innovation in the innovation of science and technology. We have placed at the core of the overall development of science and technology innovation Location and develop technology, branding, quality as the core competitive advantages of regional innovation, better use of the multiplier effect on economic development. To strengthen scientific and technological cooperation. Around the forest and mineral resources of the deep processing, exploitation of technical innovation to promote transfer, transformation, application and popularization of scientific and technological achievements. We should improve the system of science and technology. Thoroughly implement the Central stream of deepening the reform of science and technology programme and the province issued regulations on scientific and technological progress, promoting the region's science and technology enterprises three years action plan, optimize the allocation of scientific resources, maximum release innovation potential of science and technology, and strivto better enterprise in seed industry and beyond, and more \Board\ng. Sought to improve science and technology projects and administration. Strengthening science and technology innovation projects top design, and strive with national and provincial \n-Five\chnology plans, actively seek national and provincial major science and technology projects, industrial projects and demonstration projects, supporting science and technology enterprises to increase scientific and technological investment in research and development and technology, research and Development Center, forming a number of technologies and products with independent intellectual property rights. (Specific to the XX, we will continue to do a good job in agricultural research and demonstration of County agriculture Park, rural agricultural demonstration base into full play the dual role of active counties to build cooperation with the provincial Agricultural University, introduction of advanced scientific research and experiments in promotion, promoting \oduce, learn, research\development. Strengthening grass-roots agricultural technicians system construction and management to progressively increase the agricultural \nsible\build County XX County planting structure adjustment of agricultural technology-savvy experts. ), Third, we must strengthen human resources support. Talent is supporting the development of the first resource. Both the development of new industries, or corporate development requires talent as a lead. I was personnel structure characteristic of traditional forestry, professional and technical personnel more than 85% for culture, education, health and forestry personnel, pure business managers is less than 12%, with the capability of research and development professionals is not enough 1%, talent as a whole cultural structure of structure and low level of development

岗位职责管理

（建议：1、岗位名称能与人员编制表统一；2、一个岗位一页纸）

(一) 服务经理

1. 职务名称：服务经理 2. 直接上级：总经理

3. 直接下属：前台主管、零部件主管、车间主管 4. 职责与权限

（1）按公司的经营目标和计划，对售后服务各个部门进行总体管理。（2）直接领导前台主管、零部件主管和车间主管的工作。

（3）重大质量问题及服务纠纷的处理，定期对用户满意度进行分析。

（4）全权负责售后各项业务工作，优质高效的完成公司及广本下达的各项任务指标。（5）负责与广本售后服务部的相应业务联系，落实广本售后服务部的各项工作安排。（6）定期向总经理或广州本田报告经销商的生产、经营和管理等工作。

（7）具有对售后服务的生产指挥权、监督权、人员调动权、设备设施管理权，对公司

投资、经营等活动的建议权。

5. 管辖范围：售后服务部所有部门和人员。 6. 素质要求

（1）具有大专或大专以上文化程度，汽车及相关专业毕业。

（2）精通市场营销、企业管理知识，基本掌握汽车理论、汽车维修知识。（3）具有较强的计划、组织、协调和管理能力。（4）能够熟练地进行计算机操作。（5）优秀的服务意识和团队协作力（6）熟悉汽车驾驶，有驾驶执照。

（7）高级技工证；具有较好的服务营销知识、丰富的汽车理论知识和汽车维修知识，

具备基本的企业管理知识。（8）了解竞争对手经营情况

(二) 前台主管（兼技术接待）

1. 职务名称：前台主管 2. 直接上级：服务经理

3. 直接下属：接待员、索赔员，保险理赔员，信息员 4. 职责与权限

（1）管理和指导接待员、保修业务员的工作。

（2）负责同零部件主管联系，解决维修所需的零部件。

（3）负责外出救援服务、预约服务、技术接待、用户投诉、走访用户等工作的管理，

并参与对重大维修服务项目的评审。

（4）管理相关业务（保险理赔与索赔等三包项目），协助SA对车辆的故障进行诊断，

估价。

（5）负责前台现场环境的管理及文明生产，负责前台接待人员劳动纪律的管理。（6）负责组织开展服务营销活动。 5. 管辖范围

Without leads, my transition would be struggling. To improve the talent mechanism. Recently, the Central Government issued a circular on opinions on deepening the reform of talent development system aimed at stimulating innovation to create the maximum of entrepreneurial activity. We to actual research developed implement views of implementation approach, further perfect prefectural last year introduced of 19 article talent policy, to through flexible introduced talent, and joint construction development center, and cooperation established focus laboratory, measures solution local talent short problem, implementation technology results pricing shares, and equity option incentive, and Division, award approach, guarantees talent to knowledge, and skills, and management, innovation elements participation interests distribution, in-depth implementation \ntroduced engineering\nd %udents return engineering\situation as soon as possible. o further optimize the allocation of talent. Establishing and perfecting the talent flow system, improving horizontal and vertical mobility, promoting talent in the orderly flow of units with different properties and different areas, improve the wages, health benefits, job appraisal, pension policy, encouraging talent flows to the base first, production line, especially those business park, enterprise incubator ... Policy, Tai Hing talent in the whole society, love, weight, using only wind, talent innovation create profit, honor, status, efforts to create a social media environment to encourage innovation, failure tolerated. Four to foster the market. Vibrant market, it is an important foundation for economic transformation and development. Inspire creativity is to enhance endogenous impetus for economic development. Padded short I industrial Panel, accelerating the pace of development, must be hard work on fostering market players. To activate the stock of State-owned enterprises. Through the transformation and upgrading of traditional industries, reshape the industry chain and the supply chain, more soft values. (XX, to highlight the industrial development plan, lead cultivation and created on board the enterprise, in the \hirteen-Five\od, added on board the Enterprise 4, on the regulation of industrial enterprises reached 5. While breakthrough clean energy into industrial development, optimizing the structure of XX energy play XX water rich in resources, important clean-energy base in Northern XX build XXX). Growth of non-public economy. Active encourages, and support and guide non--public economic development, around General Secretary pointed out that of development encountered of market of iceberg, and financing of Alpine, and transformation of volcano this \big mountain\oped has breakthrough of with to, and tax, and financial, support policy, to really helped really help, support Lin Gebei, and constant friends, and beyond, non-public enterprise put products do fine, and putInnovation, the key is to play the leading role of innovation in the innovation of science and technology. We have placed at the core of the overall development of science and technology innovation Location and develop technology, branding, quality as the core competitive advantages of regional innovation, better use of the multiplier effect on economic development. To strengthen scientific and technological cooperation. Around the forest and mineral resources of the deep processing, exploitation of technical innovation to promote transfer, transformation, application and popularization of scientific and technological achievements. We should improve the system of science and technology. Thoroughly implement the Central stream of deepening the reform of science and technology programme and the province issued regulations on scientific and technological progress, promoting the region's science and technology enterprises three years action plan, optimize the allocation of scientific resources, maximum release innovation potential of science and technology, and strivto better enterprise in seed industry and beyond, and more \Board\ng. Sought to improve science and technology projects and administration. Strengthening science and technology innovation projects top design, and strive with national and provincial \n-Five\chnology plans, actively seek national and provincial major science and technology projects, industrial projects and demonstration projects, supporting science and technology enterprises to increase scientific and technological investment in research and development and technology, research and Development Center, forming a number of technologies and products with independent intellectual property rights. (Specific to the XX, we will continue to do a good job in agricultural research and demonstration of County agriculture Park, rural agricultural demonstration base into full play the dual role of active counties to build cooperation with the provincial Agricultural University, introduction of advanced scientific research and experiments in promotion, promoting \oduce, learn, research\development. Strengthening grass-roots agricultural technicians system construction and management to progressively increase the agricultural \nsible\build County XX County planting structure adjustment of agricultural technology-savvy experts. ), Third, we must strengthen human resources support. Talent is supporting the development of the first resource. Both the development of new industries, or corporate development requires talent as a lead. I was personnel structure characteristic of traditional forestry, professional and technical personnel more than 85% for culture, education, health and forestry personnel, pure business managers is less than 12%, with the capability of research and development professionals is not enough 1%, talent as a whole cultural structure of structure and low level of developmentSA专员、保险理赔员、信息员、索赔员、。 6. 素质要求

（1）具有大专或大专以上文化程度，汽车或相关专业毕业。

（2）具有2年以上汽车维修工作经验及一线前台和一线维修实践经验（3）具备保险理赔的相关业务流程，语言表达能力强。（4）能够熟练地操作计算机。

（5）优秀的服务意识和团队协作力。（6）熟悉汽车驾驶，有驾驶执照。

(三) 车间主管/技术员

1. 职务名称：车间主管 2. 直接上级：服务经理

3. 直接下属：质量检查员、车间调度员，工具/资料管理员，各维修班组组长 4. 职责与权限

（1）接受广州本田提供的广本品牌新技术方面、技术管理方面和内部培训方面的培训。（2）定期对本公司的服务人员进行本田技术培训，并组织内部技术研讨并发布技术通

报。

（3）负责下载、保存、学习、掌握本田技术资料内容，并及时依据本田工艺要求指导

维修人员操作。

（4）掌握本公司维修技术能力方面的情况，负责向本区域的广州本田技术服务科提供

技术水平的合理化建议。

（5）对本公司的所有维修工作进行技术监控和分析。

（6）对重大、疑难的技术问题（包括索赔方面）进行分析、诊断，并给予解决。如无

法解决，应及时向本区域广州本田代表反馈，并跟踪反馈结果。

（7）及时、准确地填写DMS系统中的车辆质量信息反馈单，向广本相关部门反馈并跟

踪反馈结果。

（8）及时、准确地反馈新产品、新技术方面的售后质量信息。

（9）负责反馈信息（同一零件，同一故障在连续30天内发生5例以上的）。

（10）负责反馈信息（已作过改进的零件，同一故障在连续30天内发生3例以上的）。（11）负责及时反馈涉及安全性（刹车、制动等）及安全件（安全带等）故障的相关信

息。

（12）负责及时反馈火烧车、事故车（发生用户抱怨）、安全气囊等重大问题的相关信

息。

（13）负责对本公司的质量检查员进行管理，对维修质量进行监控，对用户车辆返修负

有主要责任。

（14）定期对本公司维修能力、维修质量情况进行评价和分析，并制定相应的改进措施

进行整改。

（15）负责指导资料管理员对专用工具和设备、资料进行有效管理，并指导、监督维修

人员使用专用工具。

（16）负责收集、整理广州本田下发的技术指导和技术培训方面的资料，并做好保密工

作，不得向公司内部及外部的无关人员透露任何技术信息。（17）制作故障实例集，制作上墙通报或培训。（18）负责完工检查。 5. 素质要求

（1）大专以上学历，汽车修理相关专业毕业，从事过6年以上汽车机电修理工作；或

system, improving horizontal and vertical mobility, promoting talent in the orderly flow of units with different properties and different areas, improve the wages, health benefits, job appraisal, pension policy, encouraging talent flows to the base first, production line, especially those business park, enterprise incubator ... Policy, Tai Hing talent in the whole society, love, weight, using only wind, talent innovation create profit, honor, status, efforts to create a social media environment to encourage innovation, failure tolerated. Four to foster the market. Vibrant market, it is an important foundation for economic transformation and development. Inspire creativity is to enhance endogenous impetus for economic development. Padded short I industrial Panel, accelerating the pace of development, must be hard work on fostering market players. To activate the stock of State-owned enterprises. Through the transformation and upgrading of traditional industries, reshape the industry chain and the supply chain, more soft values. (XX, to highlight the industrial development plan, lead cultivation and created on board the enterprise, in the \hirteen-Five\od, added on board the Enterprise 4, on the regulation of industrial enterprises reached 5. While breakthrough clean energy into industrial development, optimizing the structure of XX energy play XX water rich in resources, important clean-energy base in Northern XX build XXX). Growth of non-public economy. Active encourages, and support and guide non--public economic development, around General Secretary pointed out that of development encountered of market of iceberg, and financing of Alpine, and transformation of volcano this \big mountain\oped has breakthrough of with to, and tax, and financial, support policy, to really helped really help, support Lin Gebei, and constant friends, and beyond, non-public enterprise put products do fine, and put2

Innovation, the key is to play the leading role of innovation in the innovation of science and technology. We have placed at the core of the overall development of science and technology innovation Location and develop technology, branding, quality as the core competitive advantages of regional innovation, better use of the multiplier effect on economic development. To strengthen scientific and technological cooperation. Around the forest and mineral resources of the deep processing, exploitation of technical innovation to promote transfer, transformation, application and popularization of scientific and technological achievements. We should improve the system of science and technology. Thoroughly implement the Central stream of deepening the reform of science and technology programme and the province issued regulations on scientific and technological progress, promoting the region's science and technology enterprises three years action plan, optimize the allocation of scientific resources, maximum release innovation potential of science and technology, and strivto better enterprise in seed industry and beyond, and more \Board\ng. Sought to improve science and technology projects and administration. Strengthening science and technology innovation projects top design, and strive with national and provincial \n-Five\chnology plans, actively seek national and provincial major science and technology projects, industrial projects and demonstration projects, supporting science and technology enterprises to increase scientific and technological investment in research and development and technology, research and Development Center, forming a number of technologies and products with independent intellectual property rights. (Specific to the XX, we will continue to do a good job in agricultural research and demonstration of County agriculture Park, rural agricultural demonstration base into full play the dual role of active counties to build cooperation with the provincial Agricultural University, introduction of advanced scientific research and experiments in promotion, promoting \oduce, learn, research\development. Strengthening grass-roots agricultural technicians system construction and management to progressively increase the agricultural \ble\quantities to build County XX County planting structure adjustment of agricultural technology-savvy experts. ), Third, we must strengthen human resourcesupport. Talent is supporting the development of the first resource. Both the development of new industries, or corporate development requires talent as a lead. was personnel structure characteristic of traditional forestry, professional and technical personnel more than 85% for culture, education, health nd orestry personnelpure business managers is less than 12%, with the capability of research and development professionals is not enough 1%, talent as a whole cultural structure of structure and low level of development销店岗位职责描述中专以上学历，汽车修理相关专业毕业，从事过8年以上汽车机电修理工作。（2）年龄：40岁以下，性别不限。

（3）具有一定的外语阅读能力，较强的自学能力。

（4）具有良好的语言表达能力、文字表达能力及沟通能力。（5）具有一定的电脑知识，能操作Office软件。（6）具有独立解决疑难故障的能力。（7）有高级技工证，质检证；

（7）具备一定的组织、协调能力，有较强的培训能力和合作意识。（8）优秀的服务意识和团队意识（9）有驾照，并能够熟练驾驶汽车。

(四) 零部件主管

1. 职务名称：零部件主管 2. 直接上级：服务经理

3. 直接下属：零部件订货计划员、零部件仓库管理员 4. 职责与权限

（1）负责保证维修有充足的零部件供应。

（2）负责建立合理的零部件库存量，指导库管员对库房的管理。（3）负责零部件订购计划的审批。

（4）负责组织零部件的到货验收及零部件的入库检验。（5）负责定期组织人员进行库存盘点。

（6）负责审核零部件管理帐目，抽检库存零部件状况。（7）负责制定零部件位置码。

（8）负责实施零部件管理方面的培训。

（9）负责贯彻广州零部件方面有关管理规定，及时收集反馈零部件方面的市场信息。（10）对采购和销售非广州本田原厂零部件、精品附件负责和监控。 5. 素质要求