目 录
0.1公司简介 ····························· 1-3 0.2认证范围 ····························· 1-3 0.3本手册使用说明 ·························· 1-3 1范围 ································ 1-5 2 引用标准 ······························ 1-6 3 术语 ································ 1-7 4 一体化管理体系 ··························· 1-9 4.1 总要求 ····························· 1-9 4.2 文件要求 ···························· 1-10 4.2.1 总则 ···························· 1-10 4.2.2 一体化管理手册 ······················· 1-10 4.2.3 文件（包括法律法规及其他要求）的控制 ············· 1-10 4.2.4 记录控制 ·························· 1-10 5 管理职责 ······························ 1-11 5.1 管理承诺 ···························· 1-11 5.2 以顾客/员工及其它相关方为关注焦点 ················ 1-11 5.2.1 以顾客/员工及其它相关方为关注焦点 ·············· 1-11 5.2.2 环境因素识别、评价 ····················· 1-11 5.2.3 危险源识别、风险评价和风险控制策划 ·············· 1-11 5.3 一体化方针 ··························· 1-12 5.4 策划 ······························ 1-12 5.4.1 目标和/或指标（指标仅适用于环境管理体系） ·········· 1-12 5.4.2 一体化管理体系的策划 ···················· 1-15 5.5 职责、权限和沟通 ························ 1-15 5.5.1 结构、职责和权限 ······················ 1-15 5.5.2 管理者代表 ························· 1-16 5.5.3 内部沟通 ·························· 1-16 5.6 管理评审 ···························· 1-16 5.6.1 总则 ···························· 1-20 5.6.2 管理评审的准备 ······················· 1-20 5.6.3 管理评审的输入 ······················· 1-21 5.6.4 管理评审的输出 ······················· 1-21 5.6.5 管理评审的实施 ······················· 1-21 5.6.6 跟踪措施的验证 ······················ 1-162 6 资源管理 ······························ 1-19 6.1 资源提供 ···························· 1-19 6.2 人力资源 ···························· 1-19 6.2.1 总则 ···························· 1-23 6.2.2 能力、意识和培训 ······················ 1-23 6.3 基础设施 ···························· 1-20 6.4 工作环境 ···························· 1-21 7 产品实现 ······························ 1-21
7.1 产品实现的策划 ························· 1-21 7.2 与顾客有关的过程 ························ 1-22 7.2.1 与建筑设计和建筑施工有关要求的确定 ············· 1-245 7.2.2 与建筑设计和建筑施工有关要求的评审 ············· 1-246 7.2.3 顾客及其他外部相关方的沟通 ················ 1-256 7.3 建筑设计和开发 ························· 1-23 7.3.1 建筑设计和开发的策划 ··················· 1-247 7.4 采购 ······························ 1-24 7.5 生产和服务提供 ························· 1-24 7.5.1 生产和服务提供的控制 ···················· 1-24 7.5.2 生产和服务提供过程的确认 ·················· 1-24 7.5.3 标识和可追溯性 ······················· 1-25 7.5.4 顾客财产 ·························· 1-25 7.5.5 产品防护 ·························· 1-26 7.5.6 工程项目的保修和服务 ···················· 1-26 7.6 监视和测量装置的控制 ······················ 1-26 8 测量、分析和改进 ·························· 1-27 8.1 总则 ······························ 1-27 8.2 监视和测量 ··························· 1-27 8.2.1 顾客满意 ·························· 1-27 8.2.2 内部审核 ·························· 1-28 8.2.3 过程和绩效的监视和测量、合规性评价 ·············· 1-28 8.2.4 产品（建筑设计和/或建筑施工项目）的监视和测量 ········ 1-29 8.3 不合格品、事故、事件、不符合的控制 ················ 1-31 8.3.1 不合格品控制 ························ 1-31 8.3.2 事故、事件、不符合的控制 ·················· 1-32 8.3.3 应急准备和响应 ······················· 1-32 8.4 数据分析 ···························· 1-32 8.5 改进 ······························ 1-33 8.5.1 持续改进 ·························· 1-33 8.5.2 纠正措施 ·························· 1-33 8.5.3 预防措施 ·························· 1-33 附件1：管理方案（参考示例） ······················ 1-34 附件2:一体化管理体系职能分配表 ···················· 1-35 附件3:岗位职责 ···························· 1-37
附录一：《一体化管理手册》D/0版-程序文件
附录二：《一体化管理手册》D/0版-程序文件-《建筑施工过程控制程序》 附录三：《一体化管理手册》D/0版-程序文件-《建筑设计过程控制程序》 附录四：《一体化管理体系记录表格清单》 附录五： 三合一标准要素对应速查表及条款全文
0.1公司简介 0.2认证范围
特别说明，本手册中如果出现带 * 号的部门、产品、过程、场所（地址），不属于认证范围，列在本手册中，只是为本公司使用方便。
公司各部门均应按照本管理手册实施，按要求把实施情况及时报公司企业管理处。 对于各分支机构，均需经公司内审和/或管理评审确认；凡达到要求的，允许使用公司认证证书；凡未被确认，或确认不合格的，均不允许使用公司认证证书。 0.3本手册使用说明
公司及各部门依据质量、环境、职业健康安全标准的要求、公司一体化管理体系的要求、相应的法律法规及其他要求建立、实施和保持一体化管理体系。使用时可：
1）全面阅读、学习本手册，掌握总体要求；必要时，应学习三个标准原文； 2）了解并实施本部门的职责（包括制定目标、指标）；必要时职责应落实到具体部门和个人；
3）设计分支机构可重点学习、实施《建筑设计过程控制程序》；施工分支机构可重点学习、实施《建筑施工过程控制程序》；
4）各部门还有一些要实施的“程序”，这些“程序”的内容体现在两部分文件中：一部分可通过查阅本手册的目录检索，并且在本手册相应条款中查到；另一部分可在本手册附录一中形成文件的程序里检索到，详见下表：
条款号 5.3 5.4.1 5.5.1 5.5.2 5.6 6.4 8.2.1 8.4
编号 可在本手册目录中检索到的程序 确定一体化方针 确定目标和/或指标，管理方案 规定职责、权限和结构 任命管理者代表 管理评审 确定并管理本公司的工作环境 顾客满意的监视和测量 数据分析 可在本手册附录一中形成文件的程序里检索到的程序 CX-01 《文件控制程序》 CX-02 《记录控制程序》 CX-03 《法律法规及其他要求识别获取控制程序》 CX-04 《合规性评价控制程序》 《环境因素识别与评价控制程序》 CX-05 (包括环境目标、指标和管理方案等控制措施的策划) CX-06 《危险源辨识、风险评价及风险控制策划控制程序》
建筑企业质量、环境、职业健康安全管理体系一体化管理
