管理学第9版 练习题 附答案 3
Chapter 3 Organizational Culture and Environment: The Constraints
TRUE/FALSE QUESTIONS
THE MANAGER: OMNIPOTENT OR SYMBOLIC?
1. In the symbolic view of management, managers are seen as directly responsible for an organization’s success or failure.
2. The current dominant assumption in management theory suggests that managers are omnipotent.
3. The view of managers as omnipotent is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization’s objectives.
4. The symbolic view of management impact is useful in explaining the high turnover among college and professional sports coaches, who can be considered the ?Dmanagers‖ of their teams.
5. In the omnipotent view of management, much of an organization’s success or failure is due to forces outside management’s control. 6. In the symbolic view of management, it is unreasonable to expect managers to have a significant effect on the organization’s performance. 7. In the omnipotent view of management, a manager’s role is to create meaning out of randomness, confusion, and ambiguity. THE ORGANIZATION’S CULTURE
8. An organizational culture refers to a system of shared meaning. 9. Organizational cultures influence how employees behave in an organization.
10. Organizational culture is a perception, not reality.
11. Presently, there is no method for analyzing or assessing organizational culture.
12. Strong cultures have more influence on employees than do weak cultures. 13. An increasing body of evidence suggests that strong cultures are associated with high organizational performance. 57
14. Compensation structures are considered to be a primary dimension of organizational culture.
15. Most organizations have very weak cultures.
16. An organization’s founder has little influence on its culture. 17. Rituals are repetitive sequences of activities that express and reinforce the key values of an organization.
18. Organizational stories typically contain a narrative regarding significant events or people.
19. Employee stock options are one example of a material symbol that might represent organizational culture.
20. The link between values and managerial behavior is fairly straightforward.
CURRENT ORGANIZATIONAL CULTURE ISSUES FACING MANAGERS
21. A strong ethical culture is likely to have a powerful positive influence on employee behavior.
22. Low risk tolerance generally leads to high ethical standards within an organization.
23. Companies that allow their employees freedom tend to encourage innovative cultures.
24. To encourage a customer-responsive culture, organizations should formalize and enforce strict customer service policies.
25. Customer service employees tend to provide better customer service when they are very clear about their employee roles.
26. To increase customer responsiveness, organizations should hire employees who are outgoing and friendly. THE ENVIRONMENT
27. The part of the environment directly related to achievement of an organization’s goals is the specific environment.
28. The general environment refers to environmental factors operating inside an organization. 58
29. Environmental uncertainty can be divided into two dimensions: degree of trust and degree of integration.
30. Because certainty is a threat to an organization’s effectiveness, managers try to minimize it.
31. The term suppliers includes providers of financial and labor inputs. 32. Industry conditions are an example of an organization’s general environment.
33. Economic conditions are part of the organization’s specific environment.
MULTIPLE-CHOICE QUESTIONS
For each of the following choose the answer that most completely answers the question.
THE MANAGER: OMNIPOTENT OR SYMBOLIC?
34. Which of the following represent the two views of managerial impact on the success or failure of the organization? a. omnipotent and symbolic b. omnipotent and reflective c. symbolic and interactive d. reflective and interactive
管理学第9版 练习题 附答案 3
