4s店销售管理制度360
目录
管理制度 .................................................................................................................................................... 5 第一：劳动管理制度 .............................................................................................................................. 5 （一）人事记录 ....................................................................................................................................... 5 （二）体检 ................................................................................................................................................ 5 （三）劳动合同 ....................................................................................................................................... 5 （四）奖励和处罚 .................................................................................................................................. 5 （五）调岗、调职及任免 ..................................................................................................................... 6 （六）工作时间 ....................................................................................................................................... 6 （七）工作服 ........................................................................................................................................... 6 第二：劳动纪律 ....................................................................................................................................... 6 （一）全勤及全勤奖 .............................................................................................................................. 6 （二）休班 ................................................................................................................................................ 6 （三）迟到(早退) .................................................................................................................................. 6 （四）旷工 ................................................................................................................................................ 6 （五）请假 ................................................................................................................................................ 6 （六）培训 ................................................................................................................................................ 7 （七）试工 ................................................................................................................................................ 7 （八）离职 ................................................................................................................................................ 7 （九）工龄补贴 ....................................................................................................................................... 7 （十）其它 ................................................................................................................................................ 7 第三：员工通用制度 .............................................................................................................................. 8 第四：营业人员行为规范 ..................................................................................................................... 8 （一）站 .................................................................................................................................................... 8
1、站姿： .................................................................................................................................................. 8 ２、站位： ................................................................................................................................................ 8 （二）说话： ........................................................................................................................................... 9 1、声音： .................................................................................................................................................. 9 2、语言： .................................................................................................................................................. 9 3、说话时机： ......................................................................................................................................... 9 Ａ、订生日蛋糕： .................................................................................................................................. 9 Ｂ、购买蛋糕、面包、西点等商品： ............................................................................................11 （三）表情及行为： ............................................................................................................................12 第五：奖惩制度 .....................................................................................................................................13 （一）奖励 ..............................................................................................................................................13 1、凡符合下列条件之一者，将给予奖励：.................................................................................13 2、奖励办法： .......................................................................................................................................13 （二）惩罚 ..............................................................................................................................................13 1、员工有下列行为之一为轻微过失错误 .....................................................................................13 2、员工有下列行为之一为一般过失错误 .....................................................................................13 3、员工有下列行为之一者为严重过失错误.................................................................................14 4、员工有下列情节之一为特重过失错误 .....................................................................................14 5、惩罚办法： .......................................................................................................................................15 第六：店面环境卫生管理制度..........................................................................................................15 第七：生产环境管理制度 ...................................................................................................................16 第八：员工个人卫生管理制度..........................................................................................................16 第九：员工工装管理制度 ................................................................................................................... 17 第十：员工宿舍管理制度 ................................................................................................................... 17 第十一：保密制度 ................................................................................................................................18 营运流程 ..................................................................................................................................................18 第一：店面日常营运流程 ...................................................................................................................18 （一）开门作业 .....................................................................................................................................18 （二）营业作业 .....................................................................................................................................19 （三）交班作业 .....................................................................................................................................19 （四）打烊作业 ..................................................................................................................................... 20 第二：生产部门日常营运流程.......................................................................................................... 20
（一）开工前准备 ................................................................................................................................ 20 （二）生产制作： ................................................................................................................................ 20 1、XX： ..................................................................................................................................................... 20 2、XX： .....................................................................................................................................................21 （三）收工作业 .....................................................................................................................................22 管理标准 ..................................................................................................................................................22 第一：店容店貌标准 ............................................................................................................................22 （一）保持店容店貌的干净、整洁是每一名营业人员的责任和义务。 ............................22 （二）店容店貌标准： .......................................................................................................................22 （三）店面各级负责人及企业内部相关部门对本标准有评议、修改、补充的责任和义务，店面各级负责人有执行检查监督，奖惩的权力、责任和义务。 ................................. 25 （四）本标准参与员工及所在团队绩效考核评估。 ................................................................. 25 第二：生产制造部门环境标准.......................................................................................................... 25 （一）生产制造部门 ............................................................................................................................ 25 （二）保持生产制造环境的干净，整洁是每一名生产员工的责任和义务。 ................... 26 （三）生产各级负责人，对本标准有评估、评议、修改、补充的责任和义务，并对本标准的执行，检查监督，奖惩实施有相应的权力，责任和义务，企业员工，企业内部相关部门及其负责人对本标准有评议，修改，补充的责任和义务。 ................................. 26 （四）本标准参与员工个人及其所质团队的绩效考核评估。 .............................................. 26 （五）标准： ......................................................................................................................................... 26 第三：员工仪容仪表标准 ................................................................................................................... 27 （一）任何员工在工作场所均需穿着工装，工鞋，正确佩带铭牌 ..................................... 27 （二）男员工标准 ................................................................................................................................ 27 （三）女员工标准 ................................................................................................................................ 27 （四）员工为本标准之执行人及责任人 .......................................................................................29 （五）各部门负责人对本标准有执行、检查监督、评议修改、补充，奖惩实施的权力，责任及义务。 .........................................................................................................................................29 （六）本标准为企业所属各部门员工共同遵守之标准。........................................................29 （七）本标准参与员工个人及所在团队绩效考核评估。........................................................29 第四：祝福语 .........................................................................................................................................29 （一）寿星 ..............................................................................................................................................29 （二）父母 ..............................................................................................................................................29
（三）朋友，同龄人 ............................................................................................................................29 （四）情侣 ..............................................................................................................................................29 （五）结婚周年 .....................................................................................................................................29 （六）花语： .........................................................................................................................................30 （七）十二属相 .....................................................................................................................................30 （八）婚礼祝辰： ................................................................................................................................31 （九）祭奠： .........................................................................................................................................31 工作职责 ..................................................................................................................................................31 第一：店长工作职责 ............................................................................................................................31 第二：主管工作职责 ............................................................................................................................32 第三：领班工作职责 ............................................................................................................................32 第四：人员岗位职责 ............................................................................................................................33
4s店销售管理制度360
