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最新高教版中职英语基础模块第3册Unit4I’llhavetohavemycellphonereplac
Unit 4 I’ll have to have my watch replaced
一、教案背景 √ 1、面向学生： □中学 □小学 2、学科：中职英语 3、课时：1 4、学生课前准备： ①在互联网中查资料，初步了解在商场顾客与商家产生纠纷的有声文件或图片资料。 ②试读对话，初步了解文章大意。 ③让学生提出自己预习课文中遇到的问题。 二、教学课题 中等职业教育规划教材 Unit 4 I’ll have to have my watch replaced 三、教学目标 1、知识目标：学习掌握顾客投诉时的词汇和句型 2、能力目标：学习掌握顾客投诉时描述的问题和对问题的处理方式 3、情感目标：学习初步的服务意识，能够以专业的方法对待顾客投诉 四、教学重点和难点 1、顾客投诉所涉及的词汇和句型 2、顾客投诉时描述的问题和对问题的处理 3、培养就某件事进行投诉和处理投诉的口语表达能力 五、教学方法 1、 教学方法：情境导入法、任务驱动法、小组讨论法。 2、 学习方法：自主学习法、合作学习法、网上学习、探究式学习法。 教师活动 六、教 学 过 程 学生活动 热 身 Watch the video and introduce to the students the 回答问题 problem of complaining in daily life 1
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提出问题 教师点评 导入新课 Discuss with the students and list the situations in which people may complain Keys 1. when there is sth wrong with the goods. 2. when there is some quality problem. 3. when people get the wrong goods. 4. when people are not satisfied with the service. 5. when the clerk is not polite. 6. when the goods are damaged. 7. when the goods are delayed . 分析回答 Watch the video twice and complete the following tasks Questions : 1 Why does Tim go to the shop? 2 What’s wrong with the watch? 观看视频 提出问题 3 When does Tim buy it? 回答问题 4 How does Tim like the watch? 5 Will the staff give Tim a refund or a replacement? Problem : Try to find the sentences on complaining in the 看大屏幕 dialogue 1. I bought … in your shop but it doesn’t work very well. 2. … doesn’t work and when I … yesterday, I found …. 教师提示 3. I bought it …and it’s still under guarantee. 思考 4. I’m very disappointed at …. 5. I’d rather have … replaced / get a refund. 句型练习 Sentences training : 1.I bought __这部手机__ in your shop but it doesn’t work very well. 2. This computer 有问题 and when I _玩游戏_ yesterday ,I found it 总是死机 . 3. I bought it 两个月前 and it’s 仍在保质期内. 4. I’m very disappointed at 你们的售后服务 . 5. I’d rather 换一双鞋子 ,please 回答 1
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教师提示 1. I bought __this cell phone in your shop but it doesn’t work very well. 2. This computer doesn’t work and when I _played games yesterday ,I found it always crashed . 3. I bought it two months ago and it’s still under guarantee. 4. I’m very disappointed at your service after sale. 5. I’d rather have this pair of shoes replaced ,please . Step 4 Act out : 1 Suppose A is a customer and B is a salesgirl . A bought a TV set from B’s shop, but she found that there was something wrong with the TV set .And then A goes back to the shop to make a complaint and would rather have the TV set exchanged. 练习巩固 Try to make a dialogue and act it out . 角色扮演 、 2 You are a customer . Yesterday you bought a woolen sweater from the supermarket ,but you find it not the right size .So you go back to the supermarket to ask for a replacement. 1 Key words ＆ expressions: staff alarm shower detail replace wrist receipt quality refund exchange have …replaced be under guarantee be disappointed at 2 Sentence patterns: 课堂小结 1. I bought … in your shop but it doesn’t work very well. 2. … doesn’t work and when I … yesterday ,I found … 3. I bought it …and it’s still under guarantee. 4. I’m very disappointed at …. 5. I’d rather have … replaced / get a refund 1
最新高教版中职英语第3册Unit4I’llhavetohavemycellphonereplac
