电大《绩效与薪酬实务》专科期末备考复习题及参考答案资料

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重要名词解释及简答题精汇：平衡计分卡．法从财（务马斯洛的需求层次理论赫兹伯格的双因素理论简述技能薪酬模式的优势。薪酬调查的目的包括（Ａ．组织自己筹集福利资金Ｂ

A B C CD

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（）绘制市场薪酬曲线。绩效管理就是绩效考核。（简述绩效考核的原则场上的竞争力。的全部资金筹集直接关系的方面。员工的工作表现。多选或错选均不得分）

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二、多选选择题（在各题的备选答案中，有 21

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一（、单项）选环择节题设（定在绩各效题指的标备和选绩答效案标中准，。只有．）服、务内部流．程组、织客行户为、（ D D

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三、判断题（在你认为正确的命题的括号里打）

期望个理或论强化理论

在绩效计划环节，要设计绩效）指标和绩效标准。（ 2

绩效）考理核论认为绩，效人计的划行为绩受效到实内施在需绩求的效激反励馈。

以现金或公司股票形式，在全体员工之间进行分配的制度。“√”

√

薪酬调查的主要内容有哪些？应该如何做好薪酬调查？

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绩效考核体系的结构性原则；（）绩效考核指标的独立性原则。企业福利资金的筹集方式有．（通Ａ过组Ｂ织和Ｄ员工）共。同承担福利费用筹集C

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技能薪酬模式有利于降低劳动成本；第五，技能薪酬模式有利于新技术的引进。．组织）学四习个方面衡量绩效。 B

2

及其结构、奖金、其他绩效薪酬、各种补充福利计划、薪酬政策等。薪酬调查的程序：（），在错误的命题的括号里打．向社会募集C

“×”

D

电大《绩效与薪酬实务》期末备考复习题及参考答案

）1

绩效标准：衡量绩效指标实现程度的尺度，包括绩效实现程度的等级以及各等级的定义。．了解竞争对手的薪酬结构状况，为调整本组织的薪酬结构提供依据。

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理经验，提高本组织的薪酬管理能力。．评估竞争对手的劳动力成本，有效控制本组织的劳动力成本。

项是正确的，请将正确答案的序号填写在题中的括号内，每小题2

3

利润分享计划：以盈利状况作为员工所在部门或整个组织绩效的衡量指标，以超过盈利目标的部分作为奖金基数，．学习竞争对手的薪酬管．了解劳动力市场和竞争对手的薪酬状况，有针对性地制定本组织的薪酬水平，增强本组织薪酬水平在劳动力市．通过员工承担某些福利．计件工资、佣金使员工过分关注个人绩效，忽视了一些对组织重要的、但对员工个人绩效没有个以上的答案是正确的，请将正确答案的序号填写在题中的括号内，分。）

法；（）选择调查岗位；（）选择调查范围；（）确定调查项目；（）设计调查问卷及实施调查；（）分析调查结果；）确定薪酬调查的目的与方薪酬调查的项目主要包括基准岗位描述、最低小时工资、平均小时工资、中位数小时工资、最高小时工资、基本薪酬组织在绩效考核中应遵循以下四个原则：（）绩效考核内容与工作绩效一致原则；（）绩效考核指标的可观察原则；（）利于提高员工应对环境变化的能力；第三，技能薪酬模式为员工全面、深刻地认识业务系统功能提供了机会；第四，技能薪酬模式的优势体现在以下五个方面：第一，能够激励员工学习技能，形成高水平技能；第二，技能薪酬模式有五、度、四、上特、大基津简具征名多本贴答有法词数薪题解福酬津这释利以贴些特具岗是人征有位指格法普为为特把惠依了征人性据补，格。偿以特（决定员此征。工来作（推为额）断决外或员定）特工绩殊的效的绩的劳效重动。要因消素耗，，通保过证界员定工有的利工于资带水来平高不绩受效特的殊人条格件特影征响，而评支价付员的工报在酬多。大程成下本较列大．选。绩项效正．加确一薪的次、是性一（奖次金性、、奖特金殊计）。绩入效基奖本金薪、酬计，件会工引资起、劳佣动金力以成客本观的的长绩期效上指涨标。为依．据计，件能工够资比、较佣准金确操、作全复面杂地，体管现理

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有下列几种情况：参考答案：司对此怎么看。需要付税。

提出解决问题的对策：高兴在一家合资公司工作将近

重点案例分析资料汇总：

供的法定或非法定的报酬。简述长期绩效薪酬的主要形式及优点。简述绩效管理的主要环节及作用：

①考评前绩效目标制定要明确、客观、量化。（）说明员工绩效面谈的作用：（）绩效面谈在绩效管理中有什么作用？在？怎样做才能避免这种问题的产生？请结合本案例回答下列问题：了一些有关员工绩效管理的具体要求。让员工持有本组织股份有利于防止恶意收购。

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方法、程序有进一步的认识，有利于下一轮绩效考评工作的开展。

③高兴的上司没有很好的绩效面谈技巧，不敢对高兴谈论问题与缺点。

①公司绩效考评系统：公司上下对绩效管理目的不清；果反馈给两个方面：一是反馈给员工本人，二是反馈给其他的管理程序。（）绩效管理的主要环节包括绩效计划、绩效实施、绩效考核、绩效反馈。（）绩效计划是绩效管理的开始环节，其任务是设定绩效指标和绩效标准。绩效实施是实

进计划③②。考考评评结过束程后中要要注公意正考、评公结开果、的公反平馈、，考考评评者者要与注被意考员评工者绩要效就信考息评的的收最集后。结果达成一致，共同制定员工的绩效改

②高兴的上司对高兴有偏见；定进的行（指③表②）导依扬将分。据，员考要工析评指绩问结出效题果员考产制工评生定的的原绩问情因效题况表改、的面进缺反上计点馈看划，给，。使员是制之工“定改。绩绩正考效效。评面改者谈进要”计将使划员得是工高考绩兴评效感者的到与真苦被实恼考信和评息不者反安共馈。同给实的员际事工上情本，，人产考，生评对这者员样要工问给的题被成的考绩原评、因者优可一能点①使考评者与被考评者对绩效管理有更加全面深入的认识。通过绩效面谈，使得考评者对绩效管理的目标、考评（）经过绩效面谈后高兴感到不安和苦恼，导致这样的结果其原因何年了，他是一个比较“内向”的人，出了工作上的问题，不愿意，也不好意思同他长期绩效薪酬是指薪酬衡量周期超过一年的绩效薪酬。它一般以股票或股权作为激励员工的手段，是员工分享组现绩效指但是，当他拿到上司给他的年终考评书面报告时，高兴感到非常震惊，且难以置信，书面报告中写了他很多问题、这整个谈话过程是令人愉快的。高兴在谈话中，上司对他的表现总体来讲是肯定的，同时，指出了他在工作中需在这年年终考评时，高兴的上司要同他谈话，高兴很是不安。虽然他对一年来的工作很满意，但是不知道他的上去年，公司从外部引进了一名人力资源总监，至此，公司才开始正式施行绩效考评制度，大多数员工也开始知道对员工来说，第一，能够体现员工对组织的贡献，满足员工参与管理的需求，第二，向员工提供了股票投资机会，（）对组织来讲，第一，它能够促使员工关心组织的财务价值，引导员工提高绩效。第二，它能够吸引和留住高绩福利：组织为了吸引、保留和激励员工，以员工及其家庭为对象，在工资等基本工作条件以外的生活条件方面，提效考评规则”上知道，书面考评报告是要长期存档的，这对高兴今后在公司的工作影响很大，他感到很不安且苦恼。缺点等负面东西，而他的成绩、优点等只有一点点。高兴觉得这样的结果好像有点“不可理喻”。高兴从公司公布的“绩要改善的地方。高兴也同意此看法，他知道自己有一些缺点。离开上司办公室时感觉不错。的上司交流。几年来，这家公司依靠自己拥有的资源，公司发展得很快，但是，一直不是很重视绩效考评。为其提高收入、累积财富创造了条件，第三，不要求员工支出资金或者只需支出部分资金，员工在股票分配之前也不长期绩效薪酬计划在有的国家可以得到减免税收的优惠，第五，长期绩效薪酬计划有资本积累和资金筹集功能，第六，效员工，第三，长期绩效薪酬不计入员工的基本薪酬，并且都有期限，因此不会长期影响组织的劳动力成本，第四，织所有权和未来收益权的一种形式。长期绩效薪酬的常见类型有员工持股计划、股权激励计划和延期薪酬计划。标和达到标准的过程。绩效考核环节要对员工的工作结果和工作行为进行评价。在绩效反馈环节，要将考核得到的结

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的方法。、

（一）目标的制定绩效评估往往以1003010 HR

、某公司自从于无从着手。下级考评。

年2007

、参考答案：主要步骤7

③确定恰当的评估时间安排。

①获取对该系统的支持。总目标的确定40

1.

2007 2 10

2

请根据案例回答下列问题：

熟悉员工的人，所以绩效评估工作的

②根据工作说明书分析绩效标准。①通过绩效考评明确绩效现状。制了考评表，并开始实施，如下：98

参考答案：一个有效的绩效评估系统的作用某公司是山东一家著名企业。该公司在（）一个有效的绩效评估系统具有什么作用？①员工只参与评价，没有参与目标制定。

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费了他们的许多时间。每个月都是由办公室督促大家写目标管理卡。

60

％是部门经理来完成的。③为人力资源管理实践提供决策的信息和数据。源管理工作走上正轨和高效。然而运行一年多来，效果并不理想：⑤在根据绩效差距原因分析基础上，确认培训需求和培训对象。

该公司目标管理的程序如下：

经理或直线经理与员工之间的非正式谈话为基础。

参考答案：该公司要有效地实施上述绩效评估系统，通常要进行一下三方面的工作：①引导和激励员工的行为趋向于组织的目标。④考评期限不合理，部门经理的考评期限不宜太短，应按季度或年度考评。②参与人员的评价权重不合理，一般而言，绩效评价应以上级评价为主。

③人力资源部考评角色定位有问题，人事部不应直接参与考评，而应对整个考评的流程进行监督。30

⑤考评反馈应由员工的直接上级进行，人力资源部可以负责分数的汇总，但不能直接把结果反馈给员工。

前一年年末，公司老总在职工大会上作总结报告，并向全体职工讲明下一年度大体的工作目标。然后，在年初的（）该公司要有效地实施上述绩效评估系统，通常要进行哪些工作？年由人力资源部主持开发和实施了一套绩效评估系统，试图使人力资③确认理想绩效与实际绩效的⑥差针距对。培训需④求分和析培绩训效对差象距拟产定生培的训原计因划。。个月目标管理卡的填写或制作似乎成了各个部门经理的任务或者说是累赘，总感觉占了他们大部分的时间或者说是浪公司的高层领导为本公司能够更好地发展，去迎接新的挑战，支持公司的人事部门全面修订了考评制度，重新编月份开始实行目标管理，到现在运行了将近一年的时间了。然而，它的执行过程并不顺利，每或者同事共同进行。人力资源部经理主要负责评估系统的开发、监督实施、培训和批准备案等工作；而部门经理是最②选择评定者。很多企业认为绩效评估是人力资源经理负责的，而实际上，绩效评估必须由人力资源经理、部门经理②约束和监督员工行为以确保组织的目标得以实现。良好的绩效评估系统会提供一个系统的约束和监督员工工作绩效所晋知该绩。升绩效、效评激评估励估的、系标调统准动无相和法当薪向模酬员糊决工，策提导等供致缺公绩少司效可对评靠其分的期主信望观息的经和信常数息不据，正使确。员。工对该于公要司获的得人有力利资评源分部而总需监要想将改工善作这做一到状什况么，程然而度一又无苦（请占普问交值作每、骤。通，给，要月参）根考考请据％员可人评求初答指案，工直事项外，，部案出例人的接部：该回事考向门目还门主公答部评人。满有经要司下门自事人分固理问绩列占评部事为定在占反部的员题效问映门考工管题％理：，％。对分评考员。项评方上，工月目表面级人进末，上存考事行员如列在评部最工工出的占门终填作员问评的写态工题分％考考度本？。占评评、月和表工应（％分为作当，）数自品完部请汇己质成门说总打、的经明，分纪主运理并，律要用评向交性工绩分员部、作效占工门协，分通经调将析％报理能考方，当。力评法部月部、表确门的门团发定经考经队给培理评理精员训的成在神工需考绩同等。求评。一，考和自员张每评培评工考项表训占对评都除对考表说了象评上明列％的结为了出，主果员含本下要如工义月级内有打和的考容疑分分工评步，公司对普通员工的考评分为自我考评、上级考评和人事部门考评；对部门经理的考评分为自我考评、人事部门考评和的个人能力的成长。参考答案：措施12

212.1.

系不甚了解。参考答案：问题（二）目标的实施20

MBO

确什么使被组织承认的和如何努力得到组织承认，③为各部门设置目标难以把握。①取得公司高层领导的支持。①目标的设置没有下属的参与，主观性较强，且缺少应有的层次。 3.

②充分沟通，让各部门经理及全体员工进一步详尽地了解“目标管理法”。

④考核的结果没能公开，员工不知道自己的前景怎样，该向什么方向前进。目标的分解 2.

（）假设你是该公司的人力资源经理，你会采取哪些措施？（）该公司的目标管理总体上存在哪些问题？请根据案例回答下列问题：（三）目标结果的评定与运用每个部门在前一个月的精品

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④执行目标管理，必须要向下属充分授权，授予下属完成目标所必须的权力，下属在目标的引导下开展工作。部门目标的制定

导向绩效管理鼓励通过团队的努力实现目标，注重在目标牵引下②上下级缺少有效的沟通，各级员工对目标体⑤努力营造积极的组织环境，创造良好的工作氛围，提倡充分而公开的信息交流，让员工了解考核的结果，使员工明目标管理卡最后以考评得分的形式作为部门负责人的月考评分数，部门的员工的月考评分数的一部分来源于部门目目标的实施过程主要采用监督、督促并协调的方式，每个月月中由总经理办公室主任与人力

③在确立目标和考核时，必须有下属充分参与，这样可以提高员工的工作积极性，降低决策失误的风险。目标管理卡首先由各部门的负责人自评，自评过程受人力资源部与办公室的监督，最后报总经理审批，总经理根据各个部门的目标确定以后，由部日之前确定出下一个月的工作目标，并以目标管理卡的形式报告给总经理，总经理办公室留该是目什前么人。力资源部的人数有限，而且各司其职。面对以上存在的问题，人力资源部应该怎样处理？被动??可是部门领导如今不愿意作目标管理这一块，而且有一定数目的员工也不明白目标管理分解到他们那里的应月不对本部门员工解释明白，他们根本就不知道他们的工作目标是什么，只是每个月领导叫干什么就干什么，显得很管理卡不是很明确，其中的原因主要就是部门的办公环境不允许把目标管理卡张贴出来（个别的部门），如果领导每个项目应该到什么样的程度是最完美的。还有在最近的一次与部门员工的座谈中了解到，有的部门员工对本部门的目标目标管理卡，认为这没必要，但是明显地在执行过程中，部门员工能够了解到本月自己应该完成的项目，而且每一个标管理卡。这些考评分数作为月工资的发放的主要依据之一。但是，在最近部门领导人大多数反映不愿意每个月填写每个月各部门的工作情况，对目标管理卡进行相应的调整以及自评的调整。了解到哪些项目进行到什么地步，哪些项目没有按规定的时间、质量完成，为什么没有完成，并督促其完成项目。资源部绩效主管共同或是分别到各个部门询问或是了解目标进行的情况，直接与各部门的负责人沟通，在这个过程中门经理根据部门内部的具体的岗位职责以及内部分工协作情况进行分配。后由总经理审批，经批阅以后方可作为部门的工作最后得分。存一份，本部门留存一份。目标分别为各个工作的权重以及完成的质量与效率，由权重、质量和效率共同来决定。最部门经理会议上，总经理和副总经理、各部门经理讨论协商确定该年的目标。精品

O(∩_∩)O2015Shanghai’s Suzhou Creek has witnessed much of the city’s history. Zhou Wenting travels this storied body of water and finds its most fascinating spots. Some lucky cities can boast a great body of water, like London with the river Thames and Paris with the river Seine. Shanghai is privileged enough to have two great bodies of water: Huangpu River and Suzhou Creek.Huangpu River became famous when colonists established clusters of grand buildings on its banks on what became known as the bund. Today, the bund overlooks the breathtaking skyline of Lujiazui financial district. Shanghai’s other body of water, however, Suzhou Creek, has been somewhat overshadowed. Suzhou Creek links the inland cities of Jiangsu province with Shanghai. When the British colonists, who arrived in the city after it was opened as a commercial port in 1843 found they could reach Suzhou, Jiangsu province, via the creek, they named it Suzhou Creek. Thanks to its location, a large amount of cargo and travelers were transported via the creek before rail links were established. But after a century of being utilized as a waterway to transport goods and labor, the creek grew dark and smelly. Industrial factories were established along the banks. In the 1990s it became a key task of the city government to clean the creek. Suzhou Creek, which snakes 17 km from the iconic Waibaidu Bridge downtown to the outer ring road in west Shanghai, maps the changing periods of the city’s history, including the imprints of the concessions, the beginning of industrialization and the improvement in people’s living conditions. Where the Bund began In-between the shopping street of East Nanjing Road and the Bund, are a cluster of streets that give me the illusion that I am no longer in modern Shanghai. The streets are narrow and old and criss-cross each other. Any old residential house may turn out to be a former office of the British, constructed in the 1880s. Pawnshops and hardware stores that are hard to find elsewhere, are plentiful here. This area, at the confluence of Huangpu River and Suzhou Creek, is called the Bund Origin. Countless tour buses stop at the site every day and visitors from around the world get off to see this place, the starting point of the concessions in the city. It all started in 1872, when the former British Consulate General was constructed and the Bund began its transformation into an the financial street of the East. Now the site of the former consulate is called “No 1 Waitanyuan”, which translates to “the Bund Origin”, to honor its beginnings. The entire complex of this historical site comprises of five buildings, the former British Consulate General, the official residence of the consul, the former Union Church, the church apartments and the former Shanghai Rowing Club. The size of the courtyard is equivalent to that of four standard soccer fields. The building of the former consulate is a two-storey masonry building on an H-shaped plan in typical English renaissance style. The building is designed with a five-arch verandah on the ground floor with a raised terrace facing the garden, while the facade features an entry portico beneath a colonnaded loggia. It has been turned into a café where dinner and afternoon tea are available. Visitors can choose to sit indoors or outdoors to enjoy the magnificent gardens with nearly 30 ancient trees. Yuanmingyuan Road behind the complex is also a historical site. The road has been revamped as a pedestrian shopping street and high-end brands have seized the best spots. Altogether, 14 old buildings, including those used for offices and residences constructed during 1920s and 1930s, remain. Today, it is a popular location for commercial fashion photo shoots. New Tian’an Church, or Union Church, stands at the intersection of Yuanmingyuan Road and Suzhou Creek. The church, designed in the style of the English countryside, has a capacity of 500 people. It was very popular during the concession period but was converted into factory offices after 1949. The church we see today is a replica, the original burned down in 2007. There used to be an outdoor swimming pool, the first of its kind in Shanghai, beside the church but has been filled-in and is now a small garden. Bridge of romance There is perhaps no other place that’s more representative of Shanghai than this bridge, which appears in quite a lot of movies about the city. Dozens of couples visit every day to pose for their pre-wedding photos on the bridge where Suzhou Creek begins and interconnects with Huangpu River. This is Waibaidu Bridge, or the Garden Bridge. The soon-to-be-wed couples pose in splendid attire on the bridge, leaning against the railing or sitting on the wooden floor. Some even risk walking into the middle of the road to get the perfect shot.Colorful lights illuminate the bridge throughout the night, making it a picturesque place for pre-wedding portraits and lovers to meet. Constructed in 1873 and designed by a British company, the 106-meter-long bridge was the first-ever major bridge in Shanghai. In 1856, the first large wooden bridge, Wells Bridge, was built over Suzhou Creek but the bridge toll led to complaints from citizens. So 17 years later, another wooden bridge, which did not require tolls, was built. People called it Waibaidu, which means “going across for free”. The bridge was renovated as a steel truss structure in 1907. Because nearly 40 bridges have now been built over Suzhou Creek, the bridge is no longer a traffic artery but is more of an observation deck for tourists. It is a tradition in Shanghai for a grandmother to walk across a bridge with their grandchild when he or she reaches one month. This represents that the newborn has overcome all the twists and turns and its journey will be safe and smooth throughout his or her life. \it’s the icon of Shanghai. The picture of my daughter when she was a baby held by her grandmother was also taken here. It’s like a family tradition,\a newborn grandson. Changning Riverside There is a 5-km stretch of waterfront by Suzhou Creek in Changning district on Changning Road from the intersection of Hami Road to Jiangsu Road. It has become a popular place to take a walk and sunbathe on the lawn. There is an overpass at the intersection of Changning Road and Gubei Road for people to enjoy the view of the creek and a 3-km plastic runway on both sides of Changning Road, which attracts people of all ages, Chinese and expat. \north side is next to the creek, and the south side is adjacent to the residential highrises, which is like jogging in the jungle,\Xiao Xu, a 27-year-old woman who lives nearby. The riverside used to be completely different. Dozens of textile mills, chemical plants and machine manufacturing factories were set up along the creek in the 1920s. They brought industrialization but also pollution. From the 1930s the creek could no longer be used as a source for tap water, and no living fish or shrimp could be found. \is dark and smelly. I used to go to the riverbank to watch the sewage disposal running out from the chemical plants when I was a little girl. We didn’t know it was pollution. We thought it was a red waterfall,\says Huang Qi, a 57-year-old Shanghai resident. \the residential houses along the creek were unpopular, and only migrants with low incomes would live in that area,\things have changed. The plants were closed and turned into riverside parks and the apartments in the new highrises, especially those facing the creek, are much sought after. East China University of Political Science and Law This is the famous former Saint John’s University, China’s first-ever modern institution of higher education established by missionaries from the United States in 1879. The buildings combine Chinese and Western elements. Address: 1575 Wanhangdu Road, Changning district The old residential area After you leave the university from its east gate you will enter a shabby neighborhood that retains its original look. The alleys are narrow and the houses are overcrowded. Some things have not changed for many generations, such as raising chickens at home. Address: West Guangfu Road Moganshan Road This is an artsy street that has become very popular among artists and fashionistas in recent years. Graffiti covers the walls on the winding street, where you can find a cluster of art galleries and creative industry offices. Sihang Warehouse Four banks jointly funded the construction of this warehouse, so it is named sihang, or four banks. The warehouse, built in 1931, was used for the storage of food, first-aid supplies and ammunition during the years of war. The building, which is also a masterpiece left by the Hungarian architect Laszlo Hudec in the 1930s, has been recently transformed into a center of creative industry workshops. Address: 1 Guangfu Road, Zhabei district 年中央电大期末复习考试小抄大全，电大期末考试必备小抄，电大考试必过小抄感谢下载载

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