企业管理手册-SAPWorkflow配置与管理手册

Rio Tinto

BSC Workflow Administration Guide

Rio Tinto IS&T General Working Paper

BSC Workflow Admin Guide

Table of Contents

1. INTRODUCTION ...................................................................................................... 1 2. MONITORING .......................................................................................................... 2

2.1

2.1.1 2.1.2 2.1.3 2.1.4 2.1.5 2.2.1 2.2.2 2.2.3 2.3.1

Daily Activities .............................................................................................................. 4

SBWP – Workflow Administrator Inbox................................................................................................... 4 SWI2_ADM1 – Workitems Without Agents ............................................................................................. 7 SWPR – Workflow Restart After Error ..................................................................................................... 7 SWI2_DEAD – Workitem Deadline Monitoring .................................................................................... 10 SWI2_DIAG – Diagnostics of Workitems Containing Errors ................................................................. 16 SWU3 – Automatic workflow customising ............................................................................................. 19 SWEQADM – Event Queue administration ............................................................................................ 19 RSWELOGD – Delete Event Trace ........................................................................................................ 23 SM37 ....................................................................................................................................................... 23

2.2 Weekly Activities ......................................................................................................... 19

2.3 Monthly Activities ....................................................................................................... 23

3. SOLUTIONS TO WORKFLOW ERRORS.............................................................. 25

3.1 3.2 3.3 3.4 3.5 3.6

Sales Order .................................................................................................................. 28 Capital Commitment Project ...................................................................................... 28 Trip Approval (WS99000113) ...................................................................................... 30 HSE Incident Log (WS99000081) ................................................................................ 30 LMS Cancel Training (WS99000060) .......................................................................... 30 LMS Cancel Training (WS99000071) .......................................................................... 31

4. ALERT MANAGEMENT ........................................................................................ 33 5. WORKITEMS WITHOUT AGENTS ........................................................................ 34

5.1 5.2 5.3 5.4

Travel Work Items ....................................................................................................... 34 Leave Work Items ........................................................................................................ 34 HSE Incident Work Items ............................................................................................ 35 HSE Work Area Action Workitems ............................................................................. 37

6. TRACEABILITY MATRIX ...................................................................................... 40

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Rio Tinto IS&T General Working Paper

BSC Workflow Admin Guide

7. WORK ITEM TEXT MATRIX .................................................................................. 42 8. WORKFLOW DETAILS ......................................................................................... 43

8.1 8.2 8.3 8.4 8.5 8.6 8.7 8.8 8.9

WS99000113 – Trip Approval ..................................................................................... 43 WS99000114 – Trip Expenses .................................................................................... 43 WS99000121/99000151 – Leave Approval ................................................................. 43 WS99000095 – HSE Action Monitoring ...................................................................... 44 WS90000022 – Employee Termination Notification .................................................. 44 WS90000055 – Contract Key Date Notification ......................................................... 45 WS90000038 – Contract Key Date Monthly Reminder .............................................. 45 WS99000060 – Booking Course Participation ........................................................... 45 WS99000090 – Purchase Requisition ........................................................................ 45

9. ISSUES LOG .......................................................................................................... 47 10.

10.1 10.2

APPENDIX .......................................................................................................... 51

Useful SAP Transactions ............................................................................................ 51 Tips and Tricks ............................................................................................................ 53

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