安徽工贸职业技术学院毕业论文
ignition, the situation is very difficult to control. In a buyer's market, customers have a variety of options, if your response so that they are dissatisfied, they will immediately chooses another product. The face-to-face friend’s communication is of object, pay attention to the following communication skills.
Listen carefully to customer complaints, sympathy, and understanding. Do not think that you know customers are aware. Customers will not necessarily understand the expert’s
To the customer clearly explain the problem, human memory is limited, you must choose the focus on a few thoughts and repeated patiently explained until the other person understand the details asked in detail about the problem, help might be on the improvement of product.
Pay attention to leave the customer's name and contact information, said that it would seriously investigate and to give back.
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安徽工贸职业技术学院毕业论文
5 Conclusions
Communication is an art and a science, has its own specific rules and skills. Both managers and ordinary employees should have learning and mastery of these skills to create a relaxed and pleasant working environment and harmonious interpersonal relationships strive for the lowest cost to obtain the highest benefit and improve the operating efficiency of enterprises, establish a good corporate image, and enhance the competitiveness of enterprises. Flexible use of these techniques, and give the community the country to bring more benefits, and prospects for development of thriving.
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安徽工贸职业技术学院毕业论文
6 References
[1] 艾菲德罗伯茨、菲利普、布鲁斯、黄智颖. 商务英语沟通 [M] . 上海：复旦大学出版社, 2006. [2] 肖国强. 有效沟通，相互理解，共创和谐 [J] .星空间，2011（1）. [3] 王关富、宿玉荣. 成功谈判 [M] .上海：复旦大学出版社，2001 . [4] Nicky Stanton. 精通交流 [M] .北京：高等教育出版社，2001 .
[5] 艾莉森、吉斯曼、吉尔、伍德著，黄昊宇译. 营销客户沟通 [M] .北京：经济管理出版社，2004 . [6] 刘道影. 国际商务谈判中模糊与策略分析[J] .商场现代化， 2008 （6）.
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安徽工贸职业技术学院毕业论文
7 Thanks
This paper is completing with under the associate professor of Nie Han Lin ，the guidance of
Nie Han Lin ，Associated with professor of Nie Han Lin teacher strict scientific education thesis
completed, are after a heavy attitude. giving me great help, strict work style, deeply infected topics from the beginning, to the eventual modification and selection, I specially thank the help and guidance of the teacher patiently playing from the heart.
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涉外商务沟通的技巧(毕业论文)
