nhui Vocational & Technical College of Industry & Tra
de
毕 业 论 文
涉外商务的沟通技巧
The Communication skills of foreign business
所在系院： 外 国 语 系 专业班级： 2010级商务英语四班 学生学号： 2010100403 学生姓名： 程 赛 丽 指导教师： 聂汉琳副教授
2012年5月28 日
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安徽工贸职业技术学院毕业论文
摘 要
全球经济一体化进程的加快使各国之间的商务活动日益频繁,因此涉外商务沟通越来越发挥着举足轻重的作用。因为这是维持商务往来的必要条件，是商务谈判得以成功的前提基础，是经济贸易发展的必经之路，为了更好的在商务谈判中取得优胜的地位，我们必须了解和抓住商务贸易沟通在商务谈判中的运用，因为一笔生意的达成，并不仅仅因为一方独天得厚的优势，沟通也占了很重要的一部分，很多的商务贸易失败的原因，都是因为没有很好的沟通造成的。为了使沟通顺利进行，避免沟通障碍，掌握正确的沟通技巧尤为重要。本文首先强调了涉外商务中沟通的重要性，其次分析了沟通中的障碍，最后总给出一些商务沟通技巧。
关键词：涉外商务沟通；沟通障碍；沟通技巧
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安徽工贸职业技术学院毕业论文
Abstract
With the rapid development of global economic，business activities become more and more frequently in every country. Foreign business communications play an important role in order to make the communication smooth and avoid the communication barriers. It is very significant for us to improve the communications skills. Because it is necessary, condition to maintain business contacts, the reasons for the failure of trade and commerce, because there is no cause of good communication.
The success of business negotiation based on the preemies, is the only way of economic and trade development, in order that the better obtain a winning position in business negotiation, we must understanding and seizes the business and trade communication in business negotiations, because a reached the pen business, not just because of one single-day thick advantage, communication also accounted for a very important part of many portion. a lot of the reasons for the failure of trade and commerce, because there is no cause of good communication This paper stress the importance of business communication and then discuss the barriers of communication. At least give some communication skills.
Keywords: foreign business communication; communication barrier; communication skill
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安徽工贸职业技术学院毕业论文
Contents
1 Introduction .................................................................................................................................. 1 2 The importance of business communication ................................................................................ 2
2. 1 Question ................................................................................................................................................ 2 2.2 The use of selective questioning approached ......................................................................................... 3 2.3 Used of the compliment of expression ................................................................................................... 3 2.4 The answer ............................................................................................................................................. 3 2.5 The language use of euphemistic ........................................................................................................... 4 3 Communication barriers ............................................................................................................... 6 4 Foreign business communication skills ........................................................................................ 7
4.1 Understand the communication object ................................................................................................... 7
4.1.1 Understand their concept of time ................................................................................................ 7 4.1.2 The attitude of some local people ................................................................................................ 7 4.1.3 Religious beliefs and taboos have to consider the matter ............................................................ 7 4.2 Etiquette ................................................................................................................................................. 7 4.3 Manner of speaking ................................................................................................................................ 8 4.4 The appropriate use of non-verbal .......................................................................................................... 9 4.5 Caused by the other party interested in ................................................................................................ 10 4.6 Effective listening .................................................................................................................................11 4.7 The problem of communication skills ...................................................................................................11 5 Conclusions ................................................................................................................................ 13 6 References .................................................................................................................................. 14 7 Thanks ........................................................................................................................................ 15
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安徽工贸职业技术学院毕业论文
1 Introduction
As China enters the WTO and economic globalization is accelerating, China's position in the international economy is increasing, and increasingly frequent economic and trade activities between the countries in the world. Foreign business shows more and more important in the social, political, and economic life. Recent years, China has enormous progress in science and technology, economic interested, these are close lying related to the foreign business. It has brought to China's rapid develop China's growing, to continue moving forward. Foreign business at all times affected us, it is important to us. However, foreign business not able to separated from communication, effective communication will enable the smooth conduct of foreign business. Therefore, in the increasingly competitive in today's society, foreign business communication is particularly important communication skills is a top priority.
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涉外商务沟通的技巧(毕业论文)
