step is to give the warranty(保单) ,or any other records which might help, to the store where he or she bought the thing. In most eases, this action will produce results. However, if it does not, there are various methods the customer may use to satisfaction.
A simple and common method used by many customers is to complain(投诉) directly to the store manager. In general, the\customer takes his or her complaint, the faster he or she can expect it to do settle d. In such a case, it is usually settled in customer's favor, thinking what he or. she complains is just.
Customers should complain in person whenever possible, but if they cannot get to the store, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the customer can show what is wrong with the thing he or she bought in question. If this cannot be done, the customer will succeed best by giving clear information as to what is wrong, rather than by general statement. For example, \at all and the sound coming out of the right one is unclear.\than\立体声音响)does not work.\
The store manager may advise the customer to write to the producer, ff so, the customer should de this, expressing the complaint as politely and firmly as possible. If a police complaint does not achieve the desired result, the customer can go a step farther. She or he can threaten to take the seller to court or report the seller to a private or public organization in charge of protecting customers'rights. 第61题：
When a customer finds that what he or she bought has a fault in it, the first thing he or she should do is to ______.
A.complain personally to the manager B.threaten to make the mater to court
C.write a firm letter of complaint to the store
D.offer some written proof of what he or she bought to the store
第62题：
If a customer wants a quick settlement of his or her problem, it's better to complain to ______.
A.the store manager B.a shop assistant C.the producer
D.a public organization
第63题：
The most effective complaint can be made by ______.
A.showing the faulty thing to the producer
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B.explaining exactly what is wrong with the thing C.saying firmly that the thing is of poor quality D.asking politely to change the thing
第64题：
The underlined phrase \
A.meet the standard of B.realize the purpose of C.complete the demands of D.keep the promise of D
You might think that \rise in the world's temperature. But rising sea levels caused by it have resulted in the first evacuation (撤离)of an island nation-the citizens of Tuvalu will have to leave their homeland.
During the 20th century, sea level rose 8-12 inches. As a result. Tuvalu has experienced lowland flooding of salt water which has polluted the country's drinking water.
Paani Laupepa, a Tuvaluan government official, reported to the Earth Policy Institute that the nation suffered an unusually high number of fierce storms in the past ten years. Many scientists connect higher surface water temperatures resulting from global warming to greater and more damaging storms.
Laupepa expressed dissatisfaction with the United States for refusing to sign the Kyoto Protocol, an iuternationa] agreement calling for industrialized nations to reduce their greenhouse gas emissions (导致温室效应的气体排放), which are a main cause of global warming. \refusing to sign the agreement, the US has effectively taken away the freedom of future generations of Tuvaluans to live where their forefathers have lived for thousands of years,\
Tuvalu has asked Australia and New Zealand to allow the gradual move of its people to both countries.
Tuvalu is not the only country that is vulnerable (易受影响的)to rising sea levels. Maumoon Gayoon, president of the Maldives, told the United Nations that global warming has made his country of 311,000 an \第65题：
The text is mainly about ______.
A.rapid changes in earth's temperature B.bad effects of global warming
C.moving of a country to a new place D.reasons for lowland flooding
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第66题：
According to scientists, the DIRECT cause of more and fiercer storms is ______.
A.greenhouse gas emissions in industrialized nations B.higher surface water temperatures of the sea C.continuous global warming D.rising sea levels
第67题： Laupepa was not satisfied with the United States because it did not ______.
A.agree to sign an agreement to reduce its greenhouse gas emissions B.sign an agreement with Tuvalu
C.allow Tuvaluans to move to the US
D.believe the problems facing Tuvalu were real
第68题：
The country whose situation is similar to [hat of Tuvalu is ______.
A.Australia B.New Zealand C.the Maldives
D.the United States C
Estee Lauder, a very successful business leader, died on April 24th, 2004 at the age of 97. She had sold beauty products for more than 70 years. Her business, the Estee Lauder Companies, began on the streets of New York City.
She was born Josephine Esther Mentzer in Queens, New York. Her parents bad come to America from Hungary. They did not have much money. But they did have a beautiful daughter.
Estee's uncle was a chemist. Together, they worked to develop skin care creams in the 1920s when Estee was still a teenager. She took her products to New York City and stopped women on the street. She let them try the creams for free, calling the products \
Soon, young Estee was selling the products to large stores that sold things to wealthy women. She wrote powerful marketing messages such as \also used many smart sales tricks.
Estee Mentzer married Joseph Lauder in 1930. He became her business partner. Estee Lauder once said, \never dreamed about success. I worked for it.\In 1995, she decided she had worked long enough, so she retired. Today, her two sons and a grandson lead the Esstee Lauder Companies. The business is worth about ten thousand million dollars. It employs more than 20 thousand people.
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第69题：
Where was Estee Lauder born?
A.Queens.
B.New York City. C.Hungary.
D.Josephine Esther Mentzer.
第70题：
Who was her first partner(s) with whom they worked to develop beauty products?
A.Estee's uncle. B.Estee's parents. C.Joseph Lauder. D.Estee's two sons.
第71题：
What does \
A.Women could become more confident after they use Estee Lander's products.
B.Estee Lauder provided jobs for 20 thousand people.
C.Estee's wealth was worth, about ten thousand million dollars. D.Estee hoped her products turned out well.
第72题：
When Estee sold her first skin care creams, her age probably was ______.
A.13 B.18 C.20 D.23 D
Australia is nearly as large as the United States, but most of it is too dry for people to live in. Around the edge of this huge dry part are large sheep and cattle farms. A few of them are as large as the smallest states in America. Often the nearest neighbors are many hundred miles away.
The two-way radio is very important to people who live on these great Australian farms. It works much like a telephone, A person can listen to someone else talk and give an answer.
When these radios first came into use, the Australian government set up for them in some areas. At a certain time each day, the boys and girls turn on their radios and listen to teachers in cities miles away. Families on the large farms wanted to give news to their neighbors. \Robin(知更鸟)Talks\by radio were started to keep families in touch with
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each other. They could talk about who was going away or who was sick or who Was getting married. The men could talk about their sheep and cattle and how much money the markets would pay for them. In many ways the radio became a newspaper for the farm people of Australia. 第73题：
This passage tells us something about ______.
A.how large Australia is
B.why the radio is important in Australia C.how the radio is used in Australia D.both B and C
第74题：
The two-way radio is something like a telephone because ______.
A.the radio has two telephones
B.you can talk to and listen to somebody by radio C.the boys and girls can listen to somebody by radio
D.people can talk to a doctor hundreds of miles away by radio
第75题：
Families on the large farms kept in touch with each other by ______.
A.radio
B.a newspaper C.a bird
D.both B and C
第76题：
Which of the following is true?
A.Most of Australia is too dry for people to live in and it is the same with the USA.
B.Some of the Australian farms are very large.
C.The people on the farms don't have neighbors because they live far away from each other.
D.The Australian children don't like to go to school at all. D
Bananas are widely believed to grow on trees: this is incorrect. The banana is a plant which finishes all its growth in one year, reaching a height of 30 feet. Bananas have a subterranean (地下的) stem from which come large, green leaves. The plant reaches its maturity in about 18 months.
As the bunches of bananas mature and the fruit develops, they can be propped (支撑) up with poles and covered with blue polyethylene (聚乙烯) bags. These prevent injury, protect against the frost, and speed ripening by increasing heat and humidity.
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公共英语二级模拟44试卷.doc
