96% of British people said that they would complain if they receive poor service in a shop. The top four complaining nations also included the Germans, the Italians and the Swedish.
In the survey, shoppers across Europe were asked how often, why and when they complain. Shoppers who don't complain were asked why not.
The most common reason British shoppers give for a complaint is that the service is not good enough. If there aren't enough shop assistants or the queue isn't moving quickly enough, the British get angry. The British love a well-organized queue. When asked how long they queue before they get annoyed, they said more than five minutes was too long. Low-quality products, rude staff and delivery problems are also common reasons. 76% of British shoppers feel ‘If customers don't complain, companies can't improve.’
For the few British people who don't complain, 42% don't have time, 37% feel it doesn't help and 31% feel too embarrassed.
21. poor service 22. moving quickly 23. five minutes 24. rude staff 25. too embarrassed Part 2
II. 26. D 27. C 28. C 29. A 30. B 31. D 32. B 33. B 34. D 35. A 36. A 37. C 38. B 39. C 40. D 41. A 42. C 43. A 44. B 45. D III. 46.E 47. B 48. D 49. A 50. C 5l. B 52. A 53. D
IV. 54. me 55. cases 56. worst 57. frightened 58. mainly 59. impossible 60. length 61. memorize
V. 62. don't need 63. How often 64. effect on 65. expect to 66. as big 67. were put 68. Let me briefly explain how to use the touch pad. Part 3
VI. A) 69. C 70. D 71. B 72. D 73. A 74. B B) 75. B 76. A 77. C 78. D 79. D 80. B
C) 81. alone 82. expensive 83. around 84. steal 85. until 86. especially 87. Someone D) 88. In the hall (of the SOC centre). /At the SOC centre. 89. (lt lasted for) 2 days.
90. The first challenge was to walk back to the SOC center from the forest. 91. By asking for a ride/by breaking the rules/ by cheating. 92. Rule 2/The second rule.
93. Yes, I think he’s a good leader. Because he uses the wisdom to make his team win. No. I don’t think he is a good leader because he breaks the rules to win.
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2018学年度杨浦区初三英语期末试卷（含听力和答案） - 图文
