有的。您有两封信和一封电报，一小B：That sounds very good！Can I book 2005-1-18 22:34:50
时前有一位小姐来电话留言给您。 the plane ticket（train ticket，ship
44．Yes， we do have a reservation for 41．I'll mail a letter to U．S．A．by ticket）here？
you． airmail． A：Please go to the CAAC office to
我要寄一封航空信到美国。 book your plane ticket．If you want to 对了，我们这儿是有您预订的房间。 42．How much do I have to pay for book your train ticket or ship ticket，45．Would you please fill out this form
while I prepare your key card for you'd better go to the Shanghai you？
you？ International TravelService． 我要付多少钱？
B： Could you tell me how many kinds 请您把这份表填好，我同时就给您开43．A letter generally mails to
出入证，好吗？ of rooms do you have？ America—Europe—Africa by
airmail． First 20 grams is 20 yuan． A：There are single rooms， double 46．What should I fill in under ROOM 通常一封寄到美国、欧洲、非洲的航rooms， suites and deluxe suites in our NUMBER？ 空信，20克收费20元。 hotel． Every room is equipped with a “房间号码”这一栏我该怎么填呢？
47．I'll put in the room number for you bat hand a telephone．
Dialogue A later on． B：Oh，I see．Thanks． （A：Receptionist B：Guest） 过会儿我来给您填上房间号码。 A：You are welcome． B： I want a double room with a 48．You forgot to put in the date of bath．How much aa day doyou your departure． Dialogue C charge？ （A： Guest B： Receptionist） 您忘了填写离店日期了。 A： It is a hundred yuan a day A：Good afternoon，my room number 49．And here is your key，including heating fee but excluding is 321．Any mail for me？ Mr．Bradley．Your room number is service charge． B：Yes．You have two letters and one 1420． B：It's quite reasonable． telegram， also a message was left by a 给您房间的钥匙，布拉德利先生。您A：How long do you intend to stay in lady before one hour． 的房间号码是1420。 this hotel？ A：Let me see who called…？ I have 50．It is on the 14th floor and the daily B：I shall leave in a fortnight（half a to make a phone call．Will you get me rate is＄90． month）． the party？ Here is the number． 房间在14层，每天的房费是90美元。 A：Have you got through with the B： OK．Wait for moment．… Here is 51． Please make sure that you have it check－in procedure？ your party． with you all the time． B：Oh，yes，I'm going to fill in the form A： Thank you．I'll mail a letter to 请务必随时带着它。 of registration right now．Can I book a U． S． A．by airmail．How much do 52． My business negotiation has single room for my friend before hand I have to pay for you？ progressed much more slowly than I as he will arrive in Shanghai tomorrow B：A letter generally mall to America- had expected． morning？ 我的业务谈判进行得比我原先预料Europe- Africa by airmail．First 20 A：Sure．Here is the form for 的慢了许多。 grams is 20 yuan．Each additional reservations．Would you mind filling in 20grams is 15 yuan． 53． I wonder if it is possible for me to this form and pay hundred yuan in
A：Oh，I see．Thank you very much． extend my stay at this hotel for two
advance for him． days． B：All right． This is one hundred yuan Words and Expressions 我想知道是否可以让我在这儿多呆to pay for my reservation． heating fee 供暖费 两天。
A：Thank you．This is a receipt for exclude vt．把……排除在外 54．I'll take a look at the hotel's paying in advance．Please keep it． reasonable a．（价钱）公道的，booking situation． 不贵的 我来查看一下本店房间的预订情况。 Dialogue B
fortnight n．十四日，两星期 55．I'm glad that we'll be able to accept
B： Have you any vacant（spare） room
procedure n．过程，步骤，程序 your extension re－quest．
in the hotel？
check－in procedure 住宿登记手续 很高兴我们有办法接受您延长住宿
A：Sorry，we have no vacant（spare）
registration n．登记，注册 的要求。
room for you． But I canre commend
deluxe suites 豪华套房 56． But I'm afraid that it will be
you to the Orient Hotel where you may
necessary for us to ask you to change 宾馆英语之在接待处 2
get as pare room． 6
with you all the time.You need to show rooms for the last two nights．
不过，恐怕最后两天我们得请您搬到it when you sign for your meals and
drinks in the restaurants and the 别的房间去。
bars.You also need to show it when
57． We have already let your room to
you collect your key from the
another gentleman．
Information Desk.
我们已经把您住的房间租给了另外B： OK.I'll take good care of it. 一位先生。 A： And now if you are 58． That's no problem at all． ready,Mr.Bradley, I'll call the bell-boy 没问题。 and he'll take you to your room. B： Yes, I'm ready.Thank you. Dialogue A A：I hope you enjoy your stay with us. A： Good morning, sir. Can I help B：I'll try. you？ B：Good morning！I have a reservation Dialogue B for a single room with a bath here. A：Good morning！Can I help you？ A： May I have your name, sir, B：Good morning！ I'm Mr.Doug lass please？ in room 1208. My business negotiation B：Bradley,John Bradley. has progressed much more slowly than
I had expected.This makes it necessary A：Just a moment, sir, while I look
for me to stay on here for another day.I through our list.Yes,we do have a
wonder if it is possible for me to reservation for you, Mr.
Bradley.Would you please fill out this extend my stay at this hotel for two form while I prepare your key card for days.
A： I'll take a look at the hotel's you？
booking situation. Yes, sir,I'm glad that B：Yes.Can I borrow your pen for a
we'll be able to accept your extension minute, please？
re－quest.But I'm afraid that it will be A：Sure.Here you are.
necessary for us to ask you to change
B：What should I fill in under ROOM
rooms for the last two nights.You
NUMBER？
see,we have already let your room to
A： You can just skip that. I'll put in another gentle-man.Is that acceptable the room number for you later on. to you？ B：（After he has completed the form） B： Yes, that's no problem at all. Here you are.I think I've filled in A： Let me see… room 1111 Will be everything correctly.
vacant. How about room1111？
A： Let me see…name, address,
B：That is fine.
nationality,for war ding address,
A：When would you like to move passport number, place of issue,
tomorrow？ signature and date of
B： I don't know. departure.Oh,here,sir.Your forgot to
put in the date of your departure. Here A：The new occupant will be checking let me fill it in for you.You are leaving in a little after twelve. on…？ B： That means I have to move out B：Ocrober 24. before 12. Let me see. I'll be leaving
30 tomorrow A：Now everything's in order.And here for the negotiation at 9∶
morning and I will not be returning to is your key,Mr.Bradley.Your room
number is 1420. It is on the14th floor the hotel until sometime in the
and the daily rate is＄90.Here is your afternoon. So I'm going to have to do it
before I go to the negotiation.Well,I key card with all the information on
think I will move at 9o'clock. your booking, the hotel services and
A： Good.I will send a bellboy to your the hotel rules and regulations on
room and help youwith your luggage at it.Please make sure that you have it
9 o'clock. And please remember to 70． Do you mind if I put your luggage （After entering the room） B：From 3∶00 p．m．till midnight．And 您可以去打打台球、乒乓球、桥牌和bring your key card to the reception by the wardrobe？ A：Sir and madam，how do you like then，you might keep your valuables at 保龄球。 desk when you pass it tomorrow so that 我把您的行李搁在衣柜旁边好吗？ this room？It's just facing the the hotel's vault． 76．Is there a place where we can listen I can change the room number on it.
71．By the way， could you tell me Shanghai gymnasium．It's also quite A：You give very good service in your to some music？
B：I will.Thank you very much.
about your hotel service？ spacious． hotel．Thank you a lot． 有听音乐的地方吗？
A：Goodbye.
顺便问问，你能不能给我讲一下宾馆B：It's very cozy．I like it very much． 77． There is a music teahouse where
you can enjoy both classical music 服务的情况？ A： Do you mind if I put your luggage Words and Expressions
Words and Expressions
F．C．=front desk clerk 前台职员 such as Beethoven，Mozart，Liszt，and by the wardrobe？ nationality n．国籍
Dialogue A B： It's OK．Thank you very much． Shanghai Olympic Hotel 上海奥mode rnmusic，while having some forward v．发送，寄发
Bellboy： Is this everything， sir？ A： Sir and madam， if you need 林匹克饭店 Chinese tea or other soft drinks．
for warding address 转投地址
Visitor：Yes，that's everything． gymnasium n．体育馆 有个音乐茶座，您可以一边欣赏古典something， just call me over the passport n．护照
Bellboy：Follow me，please． 音乐，如贝多芬、莫扎特、李斯特的phone or press the button over there． spacious a．宽敞的 place of issue 发照地点
Visitor：Thanks． cozy a．舒适的 乐曲和现代音乐，一边品尝中国茶和
signature n．签名
Visitor：Oh， can you change a Dialogue C wardrobe n．衣橱，衣柜 软饮料。
departure n．离开
twenty？ （When me bell man is leaving the consist（of） v．由……组成；78． Would you please tell me the
regulation n．规章，规定，条
F． C．：Yes，sir． room，Mr．Brown asks him to 包含 daily service hours of the dining
例
Visitor：Three fives and five ones， introduce something about their storied a．有……楼层的 room？
negotiation n．谈判；磋商 service．） please． octagonal a．八角形的 请告诉我餐厅每天的服务时间，好extension n．延长日期
A：By the way，could you tell me about furnish vt．装备；布置（房间）F．C．： Yes， sir． 吗？
宾馆英语之应接服务员 your hotel service？ Bellboy： Here we are， sir． well－furnished （房间）布置得好 79．From 7∶00 a．m．till 10∶00 2005-1-8 12:33:12
B： Certainly sir．Our hotel is a modern available a．可得到的 Here's the light switch． p．m．nearly serving all day long．
garden hotel of three star grade Visitor： Fine． variety n．种类；多样化 从早上七时一直到晚上十时，几乎全59．Is this everything， sir？
consisting of a group of three－storied Bellboy： Here's the closet and there's in addition to 另有，还有 天供应。 这是全部东西吗，先生？
octagonal buildings．The hotel the bathroom． facility n．设备 80． When will the bar and cafe 60．Here's the light switch．
possesses 199 international－stand Visitor：Great！ I want to wash up． physical fitness 健身房 open？ 这是电灯开关。
Bellboy： Will there be anything else， arddouble rooms， 4 suites and 2 squash courts （squash=tennis）酒吧和咖啡馆什么时间开放？ 61．Here's the closet and there's the
deluxe suites． All of the mare well－网球场 sir？ 81．From 3∶00 p．m．till midnight． bathroom．
furnished． Visitor：No，thanks． I think I'm OK． billiard n．弹子 从下午三点到晚上十二点。 这儿是壁柜。这儿是洗澡间。
A：How about other services？ beauty salon 美容室 82．Does the guest house offer any 62． Will there be anything else， sir？ Bellboy：Well，if you need anything B： Available at the hotel is a variety else，please call room service． sauna n．桑拿浴室 other service？ 还有什么事吗，先生？
of Chinese，Japanese and Western food arcade n．商场 宾馆里还有哪些服务项目？ 63． Well，if you need anything else，Visitor：Thank you．Here you are．
restaurants， in addition to a complete brochure n．小册子 83．We have a barber shop， a please call room service．
set of service facilities including Dialogue B valuables n．贵重物品 laundry， a store， post and telegram 噢，如果你有什么事，请叫房间服务。
ballroom， physical fitness center， vault n．保管库（贵重物品储藏services，（A： Bellman B： Mr and Mrs a newspaper stand，a billiard，64． Let me help you with your squash， billiard room， beauty salon， 处） Smith） table tennis， video games and so on． luggage． sauna，swimming pool， bar， A： Good afternoon， sir and 宾馆英语之在问讯处 1 我们有理发室、洗衣房、小卖部、邮我来帮您拿行李。 shopping arcade and taxi service，etc． madam． I'm the bell man here． 2005-1-4 15:39:14 电服务、报刊供应柜、弹子房、乒乓65．It's very kind of you to do so． A：It sounds great．I'd like to have a B：Good afternoon． 球和电子游戏。 你这样做使我很感激。
A：Very nice to see you here． Let me brochure of your hotel．Where could I 72．Is there any place in the hotel 84．It's jolly good！ 66．What's your room number， get one？ help you with your luggage． where we can amuse our－selves？ 这太好了！ please？
B：You can get it from the Reception 旅馆里有娱乐场所吗？ B：It's very kind of you to do so． 85．And where can I have my laundry 请问您的房间号码？ Desk．If you don't mind， I'll come up A： What's your room number， 73．If you want to take a walk， you done？
67． And by the way， could I have a
please？And by the way，could I have again and offer you one． can go to the garden． 脏衣服送到哪里去洗？ look at your room card？ A：Good．That's very kind of you．By 如果您想散步，可以去花园。 a look at your room card？
顺便问一句，我可以看一下您的房卡the way，what about the daily service B：Oh，yes．This morning my secretary 74．There is a recreation centre on the Dialogue A 吗？ hour of the dining－room？ made a reservation and filled in the ground floor． A：Is there any place in the hotel where 68．How do you like this room？ registration form for me． He told me B： From 7∶00 a． m． till 10∶00 在一楼有个娱乐中心。 we can amuse our－selves？ 您觉得这个房间怎么样？
that my room number was 302． p．m．， nearly serving all day long． 75． You can play billiards，table B：If you want to take a walk， you can
69．It's also quite spacious． A：I see．Now please follow me． A：When will the bar and cafe open？ tennis，bridge，and go bowl－ing． go to the garden． Itis very relaxing 房间也很宽敞。 7
there． B： Do I keep the key？
A： That sounds good．But is that the A：At the service counter，there are only place to go？ attendants on duty all day．Please leave B： No， sir． There is a recreation the key with the service counter when centre on the ground floor．You can you go out．
play billiards， table tennis， bridge，B：Yes，I know． Thanks．
A： And then， you might keep your and go bowling．
A：Is there a place where we can listen valuables： diamonds，necklace，ear
－rings，etc．，in the vault of the guest to some music？
B：Yes，sir．There is a music teahouse house．
B：You give very good service in this where you can enjoy both classical
music such as Beethoven，Mozart，guest house．Thank you a lot． Liszt，and modern music， while A：Thank you， Mr．Taylor．I hope having some Chinese tea or other soft you will enjoy staying here．In the drinks． mean time， the hot water supply in A：Oh，great！Thank you very much． this guest house is from 6∶00 a．m．up B：It's a pleasure． to 12∶00 p．m． B：Oh，that sounds good． I feel like Dialogue B taking a bath right now．I'm used to （A： Receptionist B： Guest） having a bath at 9 o'clock every B：Would you please tell me the daily morning． service hours of the dining room？ A：If you please．In the batnroom， A：Certainly．From 7∶00 a．m．till everything has already been prepared， 10∶00 p．m．nearly serving all day such as toilet soaps， towels， bathing long． towels， bathrobes， slippers，toilet B： When will the bar and cafe open？ paper， shampoo，combs，brushes， A：From 3∶00 p．m．till midnight． shavers，an ashtray and bathing caps． B： Does the guest house offer any B：Thank you for your information． other service？
A：Oh， we have a barber shop， a Words and Expressions
laundry，a store，post and telegram amuse vt．给……娱乐；逗……services，a newspaper stand， a 乐
billiard，table tennis，video games and bowling n．保龄球 so on． vedio a．图像的 B： It's jolly good！ game n．游戏 A：You may have your shopping and jolly a．极好 amusements there． amusement n．娱乐
B：Thank you for your concern．Can I concern n．v．关心，涉及；关get a tourist map in the hotel？ 于
A：Yes， you may go to the lobby and lobby n．门廊；门厅 buy it from the news-paper stand valuable n．值钱物 a．值钱的 there． With the map， you can find diamond n．钻石、金刚石 your way around． necklace n．项圈，项链 B： Good．And where can I have my ring n．戒指 laundry done？ vault n．（银行）保险库 A：There's a plastic bag in the supply v．供应 bathroom．Just put your laundry in it．It bathing towel 浴巾
will be picked up after I make the bed bathrobe n．浴衣 every morning．Here is the room key． slipper n．拖鞋
shampoo n．洗发液（香波）v．洗
头
ashtray n．烟灰缸 shaver n．电动剃刀 宾馆英语之在问讯处 2 2004-12-19 13:22:02
86．Madam．What can I do for you？ 夫人。我能为您做些什么？
87．I'm looking for a man whose name is John．
我在寻找一位男士，他的名字叫约翰。
88．Could you tell me his room number， please？
请问他的房间号码是多少？ 89．I suppose it is 735．
我想他的房间号码是735号。 90．By the way， please show me where the lift is？
顺便请指点我电梯在什么地方？ 91．I need some information about touring Hangzhou．
我想了解关于游览杭州的情况。 92． There are two trains going to Hangzhou every morning，No．49 and No．79．
每天早晨有两列火车到杭州，49次列车和79次列车。
93．What time does this train leave？ 这列火车什么时间发车？
94． Could you get me two tickets for tomorrow here？
你能否在这儿卖给我两张明天的车票？
95．I'm looking for a friend， Mr．Brown． Could you tell me if he is in the hotel？
我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗？
96．Just a minute，please．I'll see if he is registered．
请稍等片刻，我看看他是否登记了。 97．They are in suite 705． Let me phone him．
他们住在705号套房，我来给他打电话。
98．Mr．Brown said he's waiting for you in his room．
8
布朗先生说他在房间里等您。 B：Good afternoon．I'm looking for a friend．Mr．Brown． Dialogue A Could you tell me if he is in the A： Good afternoon， Madam．What hotel？ can I do for you？ A：Mr．Brown？Just a minute，B： Good afternoon．I'm looking for a please．I'll see if he is registered． man whose name is John． （The Receptionist looks over the A：Could you tell me his room register） number，please？ A：Brown，Mr．Brown？There are a B： I suppose it is 735． lot of Browns here today…Mr．Charles A： Please wait a moment． Let me Brown，Mr David Brown… phone him… Mr． John said he's B：Mr．Johnson Brown from waiting for you in his room． Chicago．Isn't he staying at thishotel？ B： Thank you very much．By the A：Oh，yes，here's his name Mr．and way， please show me where the lift Mrs． Johnson Brown and is？ family．They are in Suite 705．Please A：I'll tell you how to get there．This wait a moment，let me phone way，please… him…Mr．Brown said he's waiting for B： Thank you． you in his room． A：It's my pleasure． B：Thank you．Would you please show me where the lift is？ Dialogue B A：OK．Step this way，please．Here （A： Receptionist B： Mr Brown）
it is．
A：Good morning，sir．Anything I can B： Thank you． do for you？
R：It's my pleasure．
B：Good morning．I need some
information about touring Hangzhou． Words and Expressions A：There are two trains going to register n．登记簿 Hangzhou every morning， Chicago n．芝加哥（美国城市） No．49 and No．79．Which one do you lift n．电梯（英） prefer？ 宾馆英语之客房服务 B： Which is earlier？ 2005-1-20 18:29:34
A：No．49．This train goes to
Guangzhou，and it stops at Hangzhou． 99．Housekeeping．May I come in？ B：What time does this train leave？ 我是客房的，可以进来吗？ A：At 9∶45 in the morning and arrives 100．When would you like me to do in Hangzhou at about one o'clock in the your room，sir？ afternoon． 您要我什么时间来给你打扫房间呢，B：Good，I'll take this one．Could you 先生？ get me two tickets for tomorrow 101．You can do it now if you like． here？ 如果您愿意，现在就可以打扫。 A：Sorry，sir．Please go to the Shanghai 102．I would like you to go and get me Travel Service Agency in our hotel．It's a flask of hot water． on the ground floor． 我想请你给我拿一瓶开水来。 B：Oh，I see．Thanks． 103．I'm sorry that your flask is empty． 很抱歉您的水壶空了。 Dialogue C 104．May I do the turn-down service （A：Receptionist B：Mr Miller）
for you now？
A：Good afternoon．What can I do for 现在可以为您收拾房间了吗？ you？
105．Oh，thank you．But you see，we are having some friends over． 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
106．Could you come back in three hours？
你能不能过3小时再来整理？
107．Certainly，madam．I'll let the overnight staff know．
当然可以，女士。我会转告夜班服务员。
108．Would you tidy up a bit in the bathroom？
请整理一下浴室好吗？
109．I've just taken a bath and it is quite a mess now．
我刚洗了澡，那儿乱糟糟的。
110．Besides，please bring us a bottle of just boiled water．
此外，请给我们带瓶刚烧开的水来。 111．It's growing dark．Would you like me to draw the curtains for you？ 天黑下来了，要不要我拉上窗帘？ 112．Is there anything I can do for you？
您还有什么事要我做吗？
113．I'm always at your service． 乐意效劳。
Dialogue A
A：Housekeeping.May I come in？ B：Yes, please. A：When would you like me to do your room, sir？
B：You can do it now if you like.I was just about to go down for my breakfast when you came.But before you start, would you do this for me？ A：Yes, what is it？
B：I would like you to go and get me a flask of hot water.I need some hot water to wash down medicine after break－fast. A：I'm sorry that your flask is empty.I'll go and get you an- other flask that's full at once. B：Thank you.
Dialogue B
（The Turn-down Service）
A：Good evening, madam and sir.May I do the turn down service for you now？
B：Oh, thank you.But you see, we are having some friends over.We're going to have a small party here in the room.Could you come back in three hours？
A：Certainly, madam.I'll let the overnight staff know.They will come then. B：That's fine.Well, our friends seem to be a little late.Would you tidy up a bit in the bathroom？I've just taken a bath and it is quite a mess now.Besides, please bring us a bottle of just boiled water.We'd treat our guests to typical Chinese tea.
A：Yes, madam.I'll bring in some fresh towels together with the drinking water. B：OK.
A：（Having done all on request） It's growing dark.Would you like me to draw the curtains for you, sir and madam？
C：Why not？That would be so cozy. A： May I turn on the lights for you？ C：Yes, please.I'd like to do some reading while waiting.
A：Yes, sir.Is there anything I can do for you？
C：No more.You're a smart girl indeed.Thank you very much. A：I'm always at your service.Goodbye, sir and madam, and do have a very pleasant evening.
Words and Expressions
flask n．长颈瓶，热水瓶
overnight a．终夜的，一夜间的 cozy a．舒适的，温暖的 service n．服务，帮助 宾馆英语之洗衣服务 2005-1-20 18:32:50
114．Excuse me．Have you any laundry？
对不起，请问有没有要洗的衣服？ 115．The laundry man is here to collect it．
洗衣房服务员来这儿收要洗的衣服
了。 116．If you have any，please just leave it in the laundry bag behind the bathroom door．
如果您有衣服要洗，请放在浴室门后的洗衣袋里。
117．Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．
请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，
水洗，干洗或缝补，还要写明何时需要取衣服。
118．What if there is any laundry damage？
如果你们洗衣时损坏了衣服怎么办？
119．In such a case，the hotel should certainly pay for it．
如果是这样，饭店当然应该赔偿。 120．Could you send someone up for my laundry，please？
请问，你们能派人来收要洗的衣服吗？
121．A valet will be up in a few minutes．
洗熨工马上就到。
122．Will the color run in the wash？ 洗衣时会掉色吗？
123．We'll dry-clean the dress． 我们将干洗这条裙子。
124．We'll stitch it before washing． 我们会在洗之前把衬里缝好。 125．When can I have my laundry back？
我何时能取回洗的衣服呢？ 126．But would you like express service or same-day？
不过，您是要快洗服务还是当日取？ 127．I'd like this sweater to be washed by hand in cold water． 这件毛衣要用冷水手洗。 Dialogue A
（Explaining How to Get the Service） （A：Room Attendant B：Guest） A：Excuse me. Have you any
laundry？The laundry man is here to
9
collect it.
B：No, not now, thank you.
A：If you have any, please just leave it in the laundry bag be-hind the bathroom door. The laundry man
comes over to collect it every morning. B：Thank you.
A：Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.
B：I see. What if there is any laundry damage？I wonder ifyour hotel has a policy on dealing with it.
A：In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry. B：That sounds quite reasonable. I hope there's no damage at all.
A：Don't worry, sir. The Laundry Department has wide experience in their work.
B：All right. Thank you for your information. A：Not at all. Dialogue B
（Express Service）
（A：Laundry clerk B：Mrs Bell） A：What can I do for you？
B：Could you send someone up for my laundry, please？Room908, Bell.
A：Certainly, Mrs Bell. A valet will be up in a few minutes. B：Good. I also have a silk dress which I don't think is color-fast. Will the color run in the wash？
A：We'll dry-clean the dress. Then the color won't run.
B：You're sure？Good！And the lining of my husband's jackethas come unstitched. It might tear over further while washing.
A：Don't worry, madam. We'll stitch it before washing.
B：That's fine. Now, when can I have my laundry back？
A：Usually it takes about two days to have laundry done. But would you like express service or same-day？
B：What is the difference in price？
A：We charge 50％ more for express, but it only takes 5hours.
B：And for same-day, will I get the dress and skirt back this evening？ A：Yes, madam. All deliveries will be made before six o'clock. B：I'll have express then. Dialogue C
A：Can I help you？
B：Yes. I have some laundry to be done.
A：Certainly, sir. Could you fill out the laundry form, please？ B：May I use your pen？ A：Sure. Here you are. B：Thanks. Oh, I don't want these shirts starched.
A：No starch. I understand, sir.
B：And also I'd like this sweater to be washed by hand in cold water. It might shrink otherwise.
A：By hand in cold water, I see. B：When will they be ready？ A：We will deliver them tomorrow evening around 6.
B：Fine, Thanks a lot. Words and Expressions notify v．通知 iron v．熨烫
dry-clean v．干洗 indemnity n．赔偿 mend v．修补，缝补 stitch v．缝缀
valet n．旅馆中替客人洗烫衣服的人员
colorfast a．不褪色的 express service 快洗服务
starch v．给（衣服等）浆，浆硬 宾馆英语之处理投诉 2005-1-20 18:35:31
128．Can you change the room for me？ It's too noisy．
能给我换个房间吗？这儿太吵了。 129．My wife was woken up several times by the noise the baggage elevator made．
我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。
130．She said it was too much for her．
but we don't have any spare room 她说这使她难以忍受。
today. Could you wait till tomorrow？131．I'm awfully sorry，sir．
The American People-to-people 非常对不起，先生。
Education Delegation will be leaving 132．I do apologize．
tomorrow morning. There'll be some
我向您道歉。
rooms for you to choose from.
133．No problem，sir．
B：All right. I hope we'll be able to
没问题，先生。
enjoy our stay in a quiet suite
134．We'll manage it，but we don't have tomorrow evening and have a sound any spare room today． sleep.
我们会尽力办到，但是今天我们没有A：Be sure. I'll make a note of that. 空余房间。 Everything will be taken care of. And 135．Could you wait till tomorrow？ if there is anything more you need,
please let us know. 等到明天好吗？
136．I hope we'll be able to enjoy our Dialogue B
Good evening，ma'am．Did you ring stay in a quiet suite tomorrow evening A：
for service？What can I do for you？ and have a sound sleep．
我希望明天晚上我们能呆在一套安B：Yes．The light in this room is too
dim．Please get me a brighter one． 静的房间里睡个好觉。
137．And if there is anything more you A：Certainly，sir．I'll be back right
away…Do you mind if I move your need， please let us know．
如果还需要别的什么东西，请告诉我things？
B：Oh，no．Go ahead．
们。
A：Thank you…How is the light
138．The light in this room is too dim．
now？ 这房间里的灯光太暗了。
139．Please get me a brighter one． B：It's much better now．Thank you．
A：You're welcome．And if you need 请给我换个亮的。
140．Certainly，sir．I'll be back right any other things，please let us know．
B：Ah，yes，the room is too cold for away．
me．I feel rather cold when I sleep．Can
好的，先生，我马上就回来。 141．The room is too cold for me．I feel you turn off the air-conditioning？
A：（Checks）The air-conditioning is
rather cold when I sleep．
这房间太冷了，我睡觉时感到很冷。 already off，ma'am．
B：Maybe I'm getting a cold．
A：Would you like an extra blanket？ Dialogue A
A guest（B） wants to change a room. B：OK．And would you please get me He goes to the assistant manager（A） some hot water，too？I think I need to A：Good morning, sir. What can I do take some medicine．
A： Certainly，ma'am．I'll be right for you？
B：I'm Bell. I'm in Room 908. Can you back…here is a blanket，and hot water change the room for me？It's too noisy. for you．Anything else？ My wife was woken up several times B：No，thanks．
by the noise the baggage elevator made. A：Good night，ma，am． She said it was too much for her. Dialogue B A：I'm awfully sorry, sir. I do apologize. A：Good evening, ma'am. Did you ring Room 908 is at the end of the corridor. for service？What can I do for you？ It's possible that the noise is heard B：Yes. The light in this room is too early in the morning when all is quiet. dim. Please get me a brighter one. B：Anyhow, I'd like to change our A：Certainly, sir. I'll be back right room. away…Do you mind if I move your A：No problem, sir. We'll manage it, things？ 149．Ah，I'm afraid there's something B：Oh, no. Go ahead. wrong with the TV． A：Thank you…How is the light 噢，电视机好像有些毛病。 now？ 150．The picture is wobbly． B：It's much better now. Thank you. 图像不稳定。
A：You're welcome. And if you need 151．I'm sorry．May I have a look at any other things, please let us know. it？ B：Ah, yes, the room is too cold for me. 很遗憾，我可以看看吗？ I feel rather cold when I sleep. Can you 152．I'll send for an electrician from the turn off the air-conditioning？ maintenance department． A：（Checks）The air-conditioning is 我去请维修部的电工来。 already off, ma'am. 153．We can have it repaired． B：Maybe I'm getting a cold.
我们能找人修理。
A：Would you like an extra blanket？ 154．Please wait just a few minutes． B：OK. And would you please get me 请稍等几分钟。
some hot water, too？I think I need to 155．The TV set is not working well． take some medicine.
电视机有毛病了。
A： Certainly, ma'am. I'll be right
Dialogue A
back…here is a blanket, and hot water A：Housekeeping. Can I help you？ for you. Anything else？
B：Yes, there seems to be something
B：No, thanks.
wrong with the toilet.
A：Good night, ma, am. A：We'll send someone to repair it
immediately. What's your room
Words and Expressions
number, please？
elevator n．电梯
B：1287.
corridor n．走廊，回廊
A：May I come in？
delegation n．代表团
B：Come in.
extra a．额外的，外加的
A：What's the trouble？
blanket n．羊毛毯，毯子，毛毡
B：The toilet doesn't flush.
宾馆英语之维修服务
A：Let me see. Oh, it's clogged…It's all
2005-1-20 18:43:04
right now. You may try it.
B：Yes, it's working now. Thank you.
142．There seems to be something
A：You're welcome. Anything else？
wrong with the toilet．
B：The water tap drips all night long. I
我房间里的抽水马桶好像出了点毛
can hardly sleep.
病。
A：I'm very sorry, sir. Some part needs
143．We'll send someone to repair it to be replaced. I will be back soon. immediately． Dialogue B 我们会马上派人来修的。 B：I've locked myself out of the room. 144．What's the trouble？ May I borrow a duplicate key？ 哪儿坏啦？ A：Don't worry, Mr Bell. I'll open the 145．The toilet doesn't flush． door for you. 抽水马桶不放水了。 （She opens the door with a duplicate 146．Let me see．Oh，it's clogged． key. ） 让我看看。噢，堵住了。 B：Thank you very much. Sometimes 147．The water tap drips all night long． I'm quite absentminded. 水龙头一整夜滴水。 A：It doesn't matter, Mr Bell. What else 148．Some part needs to be replaced．I can I do for you？ will be back soon． B：Ah, I'm afraid there's something
wrong with the TV. The picture is 有个零件要换了。我片刻就来。
10
wobbly. A： I'm sorry. May I have a look at it？ B：Here it is. A：（Tries to fix it, but in vain）I'll send for an electrician from the maintenance department. We can have it re-paired. Please wait just a few minutes, Mr Bell. （She leaves the room. Ten minutes later, there is a knock on the door. ） Electrician（E）： May I come in？ B：（Opens the door） How do you do？
E：How do you do？The TV set is not working well. Is that right, Mr Bell？ B：No, it isn't.
E：Let me have a look. （Finishes the repairing and checks other electric facilities in the room） Mr Bell, everything is OK now.
B：What efficiency！Thanks a lot. （Taking out some fee） This is for you.
E：Oh, no. We won't accept tips, but thank you, anyway. We wish you a nice stay with us, Mr Bell. Words and Expressions flush v．用水冲洗 clogged a．塞住了 drip v．滴下
wobbly a．摇摆不定的
electrician n．电工，电学家 maintenance n．维修、保养 facility n．设备工具（常用复） efficiency n．效率
宾馆英语之理发店与美容厅 2005-1-20 18:56:48
156．I'd like to have my hair cut． 我想理个发。
157． How do you want it？ 您想理什么式样的？ 158．Just a trim，and cut the sides fairly short，but not so much at the back． 修剪一下就行了。两边剪短些，但后面不要剪得太多。
159．Nothing off the top？ 顶上不要剪吗？
160．Well，a little off the top． 嗯，稍微剪一点。
161．Would you like a shave or
五星级酒店英语大全
