办公室文员岗位说明书
职位识别信息 职位名称 职位编号 工作地点 版本号 工作网络关系 直截了当上级职位 直截了当下级职位 直截了当下级人数 直截了当管辖团队 业务指导职位 对职位产生阻碍的外部机构 任职资格 教育程度 工作体会 培训经历 Secondary or above ? 1/2 years logistics operation ? Logistics management & operation preferably in PRC travel industry 专业方向 行业体会 治理技能 Management in administration & logistics ? Familiar with the geographical areas of Shenzhen city ? Coordination ? Communication Senior Officer, Support & Fulfillment Nil 0 0 受到职位阻碍的外部机构 汇报职位 薪酬 □无□建议权 □决定权 □无 □建议权 □决定权 □无 □建议权 □决定权 Operation Officer, Fulfillment CCSZ000X Contact Center V1.0 所属部门 所在都市 出差要求 生效日期 Contact Center □无□偶然□经常□常驻 2005年6月15日 人员绩治理效 权限 配备 专业技能 通用技能 职位目的与职责 职位目的〔存在operations of the contact center as well as various business lines of the company 的理由，限制和as a whole. 目标〕 To carry out the day-to-day operation and logistics sections to support efficient 职责范畴 (名称、定义、该职责所要达到的结果/目标) 责任级别 〔全部/部分/协助〕 衡量标准 (数量、质量) ? To act as the key team member in delivering tickets or other company products to customers within pre-agreed time frame. ? To provide professional quality and Operational efficient handling which include All level fulfillment and payment receiving from customer. ? To foresee and alert potential business and admin operational risks to protect company interests. ? ? ? ? KPIs for self delivery team KPIs for internal admin support Internal customer satisfaction External customer satisfaction
办公室文员岗位说明书
