difficult, not hating; blueprints, not rhetoric; words and simple, but full of love, truth, passion, entrepreneurial passion. Take this opportunity, my inspirational quotes Li Dazhao's classic \lise in uplifting blend with the article\h a view on how to do well under the new situation of township and village leaders inspire and help, and also share with you. A good play to create iron shoulders strong arms, to assume the burden be passed; only specific qualities, will it be possible in specific areas to create a world. In my view, village chiefs in the new situation, we must first have five basic quality. One ambition is to pioneer. \handsome.\h-minded can stimulate the flow of momentum to become brave and persistent, become quiet and powerful. Township and village party \hin their respective jurisdictions, political stability and economic and social development issues, decisions and orientation depends to a large extentbecause of your. Everybody in village chiefs and the positions, both the trust of the masses, the Organization's trust, more ability to you, fully affirmed the moral and other qualities. Therefore, we must always maintain the historical mission and social responsibility, and our ideal tree rooted in the hard work of the soil, with indomitable spirit, indomitable courage to open up a new situation of villages and towns. To have a feeling of closeness to the second. \he people and country.\business foundation in the people's blood in the people power people. Advanced decisions of the party cadres to the feelings of the people is an eternal theme. Fan Zhong-yan, called \njoy comfort about others\Banqiao's also wrote a \a Chai lay listening to the rustling of bamboo, the suspect is suffering. Cao County officials, little my, a total turn off. \l official even has so feelings, alone we is to\ng \s of people servant does? we more should always hold with on people of deep feelings, heart Department masses of leading visited tea, care masses of emotions thoughts complained, always insisted put masses of interests put in first, consciously from itself do up, from small do up, from masses most care, and most directly, and most reality of interests problem grabbed, real do love for people by Department, and right for people by with, and Lee for people by conspiracy to. Three with the fame of mind. \-indifferent not insist your dream, without serenity not go far.\s the sublimation of the soul. As ownship and village, be sure to maintain a normal state of mind, establish a correct viewpoint on power, position and values and Outlook, as fame is light like water, depending ... 50 km, also red and like hundreds of thousands of the KMT military combat, but he went on to collect a variety of newspapers and magazines, and then race against time to pore over. As long as the study of mind, it is not necessary to come to the library, workshops, into the villages, people learned farming techniques, problem-solving methods, participation in 餐饮服务与管理试题与答案
理论模拟试卷一
一、名词解释（每个3分，共15分） 1、餐饮产品—— 2、市场细分—— 3、净料率—— 4、循环菜单—— 5、食品原料的验收——
二、填空题（每空1分，共20分）
1、餐饮业经营的三大任务是经济效益、_______和_______；
2、马斯洛的五大层次需求是生理需要、_______、社交需要、_______、自我实现需要。
3、餐饮部主要的四块业务功能模块是采保部、厨务部、_______和_______。 4、_______时期宫廷里出现了音乐助餐； 5、1650年，_______出现了第一家咖啡厅。
6、2005中国与餐饮品牌排行榜前三位：_______、_______重庆小天鹅投控股公司。
7、餐饮文化包括_______、文人文化、商贾文化和_______。
8、目前饭店西餐厅常见的服务方式有_______、_______、美式服务、英式服务和大陆式服务。
9、中餐上菜在_______，撤菜在右，斟酒在_______，分菜在左。 10、根据菜单价格形式菜单可以分为_______、_______、混合式菜单。 11、餐饮企业的定价目标主要有保本导向定价目标、_______、_______、竞争导向定价目标；
三、简答题（每题7分，共35分）
1、餐饮的创新化趋势体现在哪些方面，举例说明？ 2、解释餐饮企业的四种经营理念。 3、简述餐饮产品的五个组成部分。
conferences, learned superiors policies; reports, you can learn to deal with problems, art, just wanted to learn, to learn at any time. To continuously expand the scope of the study. The complexity and comprehensiveness of our work, decided to not only do we want to be \different areas of knowledge. Mastery of knowledge not only to have knowledge to rational analysis. This on requirements we, not only to learning national of route, and approach, and policy, also to learning national of legal, and regulations; not only to with political theory armed mind, also to with economic theory guide work; not only to read history, also to read history; not only to absorption SM of mirror, also to gets is of road; not only to from local learn, also to to outside learn; not only to to books learn, also to field study learn. Therefore, I would encourage you, and more to the outside world when I have time to take a look at, take a stroll, outside developments, learn other people's development approach, and then come back to guide our work. Second, we must think. \ng without thought to overshadow, thinking without learning is perilous.\of advancing with the times, forge ahead, often reflect themselves in adapting to the new situation on whether there are delays, have anything to fear in the reform and innovation, whether in terms of accelerating the development of a relaxation, keep promising State of mind. In order to do investigations, investigations is the road to heaven, God disposes of the base. To wants to real heard truth, and justice to truth, and get truth, received effectiveness, on must in-depth actual, and outreach, and in-depth masses, worship masses for Division, and masses heart, with masses with discussion everyone care of problem, listening they of calls, understand they of mood, feel they of suffering, summary they of experience, concentrated they of wisdom, especially on masses mosthope, and most urgent, and most worries, and most complained of hot, and difficulties and focus problem, more to active research, caught not put. Dare to innovate, in our work, often remain \d way doesn't work, the new approach would not\on, the reason, the key is that many people know that copying other people's ideas, mechanically, using someone else's old ways. To change this predicament, requires us to break the shackles of traditional concepts to overcome conservative, conformist, good at finding new problems and to accept new things, summarize new experience, new ideas, developing new programmes and Maverick, a new approach to solve problems, speed up development. Especially in implement superior policy spirit of process in the, both implementation, and cannot mechanically, to to extraordinary of courage and develop enterprising of spirit, put flexibility and principle combined up, put superior of spirit and local reality combined up, Yong conspiracy to breakthrough of policy, and exercise innovation of lift, developed out development works of, and grass-roots welcomes ofdifficult, not hating; blueprints, not rhetoric; words and simple, but full of love, truth, passion, entrepreneurial passion. Take this opportunity, my inspirational quotes Li Dazhao's classic \lise in uplifting blend with the article\h a view on how to do well under the new situation of township and village leaders inspire and help, and also share with you. A good play to create iron shoulders strong arms, to assume the burden be passed; only specific qualities, will it be possible in specific areas to create a world. In my view, village chiefs in the new situation, we must first have five basic quality. One ambition is to pioneer. \handsome.\h-minded can stimulate the flow of momentum to become brave and persistent, become quiet and powerful. Township and village party \hin their respective jurisdictions, political stability and economic and social development issues, decisions and orientation depends to a large extentbecause of your. Everybody in village chiefs and the positions, both the trust of the masses, the Organization's trust, more ability to you, fully affirmed the moral and other qualities. Therefore, we must always maintain the historical mission and social responsibility, and our ideal tree rooted in the hard work of the soil, with indomitable spirit, indomitable courage to open up a new situation of villages and towns. To have a feeling of closeness to the second. \he people and country.\business foundation in the people's blood in the people power people. Advanced decisions of the party cadres to the feelings of the people is an eternal theme. Fan Zhong-yan, called \njoy comfort about others\Banqiao's also wrote a \a Chai lay listening to the rustling of bamboo, the suspect is suffering. Cao County officials, little my, a total turn off. \l official even has so feelings, alone we is to\ng \s of people servant does? we more should always hold with on people of deep feelings, heart Department masses of leading visited tea, care masses of emotions thoughts complained, always insisted put masses of interests put in first, consciously from itself do up, from small do up, from masses most care, and most directly, and most reality of interests problem grabbed, real do love for people by Department, and right for people by with, and Lee for people by conspiracy to. Three with the fame of mind. \-indifferent not insist your dream, without serenity not go far.\s the sublimation of the soul. As wnship and village, be sure to maintain a normal state of mind, establish a correct viewpoint on power, position and values and Outlook, as fame is light like water, depending ... 50 km, also red and like hundreds of thousands of the KMT military combat, but he went on to collect a variety of newspapers and magazines, and then race against time to pore over. As long as the study of mind, it is not necessary to come to the library, workshops, into the villages, people learned farming techniques, problem-solving methods, participation in 4、中餐零点服务的基本环节一般包括哪几个方面？ 5、简述餐饮业未来的发展趋势？ 四、论述题（10分，2选1）
1、举例说明餐饮菜单定价的三大策略。
2、结合案例论述餐饮服务质量的内容及企业该如何提高服务质量？ 五、案例分析（10分，2选1） 1、案例一：热闹的婚宴
一天， 上海某饭店的宴会厅内正在举办一个大型的婚宴。席间气氛热烈，参与者不停地走动、敬酒、说笑，向新人祝贺,整个大厅充满了喜庆的气氛。宴会在热烈进行，一位服务员手托一盆刚出锅的热汤向主桌走去。刚到桌旁停住，新郎突然从座位上站起准备向别人敬酒，一下子撞到了服务员的身上。服务员出于职业本能和潜意识的支配，将汤盆向自己身上拉来，高温的热汤泼到了他的胳膊上。顿时，他感到剧痛钻心，但他却强忍疼痛，不哼一声，脸上仍带着微笑，并向新郎道歉。婚宴还在进行，这为服务员继续忙着为客人们上酒上菜，直到大家一一离席为止。当新人向接待婚宴的服务员道谢时菜发现，这位服务员的手臂上烫起了几十个水泡。大家问他为什么被烫的时候不说？服务员回答，如果被烫时表现出反常神情，便会影响婚宴喜庆的气氛。新郎和新娘听后，异常感动，半天都说不出话来。
结合所学的员工素质、管理方法、质量控制等理论分析一下该案例。 2、案例二：
华东沿海某城的一家餐馆里正一派忙碌气氛。但坐在餐厅正中央一张小方桌前的几位宾客却闷闷不乐。这一切被服务人员小王看在眼里，她估计可能是客人对刚刚递过去的帐单有意见。小王微笑着对客人走去，亲切地问道：“先生，需要我做些什么吗？”客人见状说出了不愉快地原因，他们原估计今天地就餐价格约在200元上下，可帐单上却写着503，他们不明白是什么原因？小王认真地听完后，先安慰客人让他们别着急，接着再到帐台上去查询。原来问题是出在大盘醋溜黄鱼上，菜单上写明每50克22元，而客人误以为一盘菜22元，那条黄鱼实际上重750克，计价330元。
如果你是小王，你该如何做？对餐厅管理提出你的意见。
conferences, learned superiors policies; reports, you can learn to deal with problems, art, just wanted to learn, to learn at any time. To continuously expand the scope of the study. The complexity and comprehensiveness of our work, decided to not only do we want to be \n different areas of knowledge. Mastery of knowledge not only to have knowledge to rational analysis. This on requirements we, not only to learning national of route, and approach, and policy, also to learning national of legal, and regulations; not only to with political theory armed mind, also to with economic theory guide work; not only to read history, also to read history; not only to absorption SM of mirror, also to gets is of road; not only to from local learn, also to to outside learn; not only to to books learn, also to field study learn. Therefore, I would encourage you, and more to the outside world when I have time to take a look at, take a stroll, outside developments, learn other people's development approach, and then come back to guide our work. Second, we must think. \ng without thought to overshadow, thinking without learning is perilous.\he character of advancing with the times, forge ahead, often reflect themselves in adapting to the new situation on whether there are delays, have anything to fear in the reform and innovation, whether in terms of accelerating the development of a relaxation, keep promising State of mind. In order to do investigations, investigations is the road to heaven, God disposes of the base. To wants to real heard truth, and justice to truth, and get truth, received effectiveness, on must in-depth actual, and outreach, and in-depth masses, worship masses for Division, and masses heart, with masses with discussion everyone care of problem, listening they of calls, understand they of mood, feel they of suffering, summary they of experience, concentrated they of wisdom, especially on masses most hope, and most urgent, and most worries, and most complained of hot, and difficulties and focus problem, more to active research, caught not put. Dare to innovate, in our work, often remain \old way doesn't work, the new approach would not\on, the reason, the key is that many people know that copying other people's ideas, mechanically, using someone else's old ways. To change this predicament, requires us to break the shackles of traditional concepts to overcome conservative, conformist, good at finding new problems and to accept new things, summarize new experience, new ideas, developing new programmes and Maverick, a new approach to solve problems, speed up development. Especially in implement superior policy spirit of process in the, both implementation, and cannot mechanically, to to extraordinary of courage and develop enterprising of spirit, put flexibility and principle combined up, put superior of spirit and local reality combined up, Yong conspiracy to
breakthrough of policy, and exercise innovation of lift, developed out development works of, and grass-roots welcomes of2
difficult, not hating; blueprints, not rhetoric; words and simple, but full of love, truth, passion, entrepreneurial passion. Take this opportunity, my inspirational quotes Li Dazhao's classic \lise in uplifting blend with the article\h a view on how to do well under the new situation of township and village leaders inspire and help, and also share with you. A good play to create iron shoulders strong arms, to assume the burden be passed; only specific qualities, will it be possible in specific areas to create a world. In my view, village chiefs in the new situation, we must first have five basic quality. One ambition is to pioneer. \handsome.\h-minded can stimulate the flow of momentum to become brave and persistent, become quiet and powerful. Township and village party \hin their respective jurisdictions, political stability and economic and social development issues, decisions and orientation depends to a large extentbecause of your. Everybody in village chiefs and the positions, both the trust of the masses, the Organization's trust, more ability to you, fully affirmed the moral and other qualities. Therefore, we must always maintain the historical mission and social responsibility, and our ideal tree rooted in the hard work of the soil, with indomitable spirit, indomitable courage to open up a new situation of villages and towns. To have a feeling of closeness to the second. \he people and country.\business foundation in the people's blood in the people power people. Advanced decisions of the party cadres to the feelings of the people is an eternal theme. Fan Zhong-yan, called \njoy comfort about others\Banqiao's also wrote a \a Chai lay listening to the rustling of bamboo, the suspect is suffering. Cao County officials, little my, a total turn off. \l official even has so feelings, alone we is to\ng \s of people servant does? we more should always hold with on people of deep feelings, heart Department masses of leading visited tea, care masses of emotions thoughts complained, always insisted put masses of interests put in first, consciously from itself do up, from small do up, from masses most care, and most directly, and most reality of interests problem grabbed, real do love for people by Department, and right for people by with, and Lee for people by conspiracy to. Three with the fame of mind. \-indifferent not insist your dream, without serenity not go far.\s the sublimation of the soul. As ownship and village, be sure to maintain a normal state of mind, establish a correct viewpoint on power, position and values and Outlook, as fame is light like water, depending ... 50 km, also red and like hundreds of thousands of the KMT military combat, but he went on to collect a variety of newspapers and magazines, and then race against time to pore over. As long as the study of mind, it is not necessary to come to the library, workshops, into the villages, people learned farming techniques, problem-solving methods, participation in 六、计算题（10分，2选1）
1、某餐厅对菠萝罐头采用每两周一次的定期定货法。近期该罐头的正常消耗量为每周28听，菠萝罐头的发货周期为4天，饭店要求有一周的保险储量，在采购日，库房尚余30听。请计算本次应采购的数量。
2、某餐厅有餐位300个，2007年经营预测毛利2，000，000.00元，餐位周转率预计为2，餐厅全年开放营业，每位宾客每餐平均消费餐饮产品3份，A菜肴的原材料成本25元，B菜肴的成本30元，采用贡献毛利法计算A，B菜肴的销售价格
理论模拟试卷一答案
一、名词解释（每个3分，共15分）
1、餐饮产品——顾客从进入餐厅到离开餐厅的一次消费体验。
2、市场细分——企业根据消费者群体的差异性，把整个市场划分为若干个市场，从中选择自己目标市场的方法。
3、净料率——食品原材料在初步加工后的可用部分的重量占加工前原材料总重量的比率；
4、循环菜单：按一定人数周期循环使用的菜单；
5、食品原料的验收——根据饭店或餐饮部制定的食品原料验收程序与食品原料质量标准，检验供应商发送的或由采购员购买的食品原料质量、数量、单价和总额，并将检验合格的各种原料送到仓库或厨房，并记录检验结果的过程。 二、填空题
1、社会效益、环境效益； 2、安全需求、尊重需求； 3、各营业点和管事部； 4、商朝； 5、英国牛津；
6、小肥羊餐饮连锁集团、北京小土豆集团； 7、市井文化、宫廷文化； 8、法式、俄式服务； 9、左、右；
conferences, learned superiors policies; reports, you can learn to deal with problems, art, just wanted to learn, to learn at any time. To continuously expand the scope of the study. The complexity and comprehensiveness of our work, decided to not only do we want to be \n different areas of knowledge. Mastery of knowledge not only to have knowledge to rational analysis. This on requirements we, not only to learning national of route, and approach, and policy, also to learning national of legal, and regulations; not only to with political theory armed mind, also to with economic theory guide work; not only to read history, also to read history; not only to absorption SM of mirror, also to gets is of road; not only to from local learn, also to to outside learn; not only to to books learn, also to field study learn. Therefore, I would encourage you, and more to the outside world when I have time to take a look at, take a stroll, outside developments, learn other people's development approach, and then come back to guide our work. Second, we must think. \ng without thought to overshadow, thinking without learning is perilous.\he character of advancing with the times, forge ahead, often reflect themselves in adapting to the new situation on whether there are delays, have anything to fear in the reform and innovation, whether in terms of accelerating the development of a relaxation, keep promising State of mind. In order to do investigations, investigations is the road to heaven, God disposes of the base. To wants to real heard truth, and justice to truth, and get truth, received effectiveness, on must in-depth actual, and outreach, and in-depth masses, worship masses for Division, and masses heart, with masses with discussion everyone care of problem, listening they of calls, understand they of mood, feel they of suffering, summary they of experience, concentrated they of wisdom, especially on masses most hope, and most urgent, and most worries, and most complained of hot, and difficulties and focus problem, more to active research, caught not put. Dare to innovate, in our work, often remain \old way doesn't work, the new approach would not\on, the reason, the key is that many people know that copying other people's ideas, mechanically, using someone else's old ways. o change this predicament, requires us to break the shackles of traditional concepts to overcome conservative, conformist, good at finding new problems and to accept new things, summarize new experience, new ideas, developing new programmes and Maverick, a new approach to solve problems, speed up development. Especially in implement superior policy spirit of process in the, both implementation, and cannot mechanically, to to extraordinary of courage and develop enterprising of spirit, put flexibility and principle combined up, put superior of spirit and local reality combined up, Yong conspiracy to
breakthrough of policy, and exercise innovation of lift, developed out development works of, and grass-roots welcomes of3
(完整版)餐饮服务与管理试题与答案
