探讨开展优质护理服务的方法及效果评价
陈柯;杨兴华;杨邦翠;黄琳峻;张馨梅
【期刊名称】《医学信息》 【年(卷),期】2014(000)001
【摘要】Objective:To explore the methods of high-quality nursing service and analysis its ef ect by carrying out a series of high-quality nursing activities; Methods:To compare the dif erence of each caring index,satisfactions of nurses and nursing complaints before and after high-quality care; Results:After high-quality nursing service, the quality of nursing are obviously improved (P<0.05),satisfactions for nurses also raised and nursing complaints was decreased; Conclusion:By carrying out high-quality nursing service,the quality of nursing and level of service are elevated,and we have reached the satisfaction aim of patients,society,government,nurse.%目的：通过开展优质护理服务，探讨优质护理的方法并深入分析其效果。方法比较优质护理前后1年的各项护理质量指标及护士的满意度，分析全院护理投诉情况。结果开展优质护理后，全院的护理质量明显提高（P<0.05），护士满意度有所提高，护理投诉明显降低。结论开展优质护理服务，提高了护理质量和服务水平，达到患者、社会、政府、护士四满意。
【总页数】1页(177-177)
【关键词】优质护理服务;护理质量;满意度 【作者】陈柯;杨兴华;杨邦翠;黄琳峻;张馨梅
探讨开展优质护理服务的方法及效果评价
