影楼门市培训教材(经典版)

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well, with the effectiveness of services to defend the interests of the masses. Third, we should strive to do well. To achieve good practical results, the key is to know the law, to grasp the laws and using laws. Office of economic development, social progress, there are rules to follow. Only act according to the law, to overcome blindness and strengthening initiative, creative. Working in the Office, we should be good at analyzing the essence of things, to find regular thing, change from passive to active, to seek one. Investee 2. establishment of evaluation system. Evaluation system is essentially an incentive mechanism, the evaluation was objective and fair, reasonable, and can stimulate a person's energy, mobilizing people's enthusiasm or be misleading, dampened the enthusiasm of people. At present, the concept of people-oriented people, but to establish and perfect evaluation system is still lagging behind. Work in this area should be seriously caught up. \ee emphasis on\of. Is a focus on standards and scientific. A fundamental point of the evaluation criteria, is to keep contact, development, comprehensive eye evaluation of cadres. Office work, both \nd \h subjective efforts, take another look at the objective condition; both \h, take another look at the \pating the breadth of the subject. Evaluation of cadres must give full play to democracy, cadres and the masses handing over evaluation. Office work services leadership and service base, serve the people, then nominated the main object will contain a variety of services, so that assessment was accurate and to avoid one-sidedness. Third, pay attention to the seriousness of the conclusion. The use of evaluation findings is mainly embodied in his direction. Permitted to choose one, it would be tantamount to establishing a banner. Evaluation can't take care of the balance, otherwise it would undermine the offset the positive significance of evaluation. Office of the party committees at all levels should take the findings as on the cadres ' bonus-penalty, an important basis for future movements, incentive and restraint effect of making evaluations. 3. Prevention of understanding \ople-centered development, concrete is dialectical,. In practice in the process, to prevent one-sided and still look, from actual people. One is to use dialectical point of view to understand. Humanist is the core of the scientific Outlook on development, remains the development of the scientific Outlook on development emphasizes, is still taking economic construction as the Center. Any departure from the development of thought and action, is a misinterpretation and misunderstanding of people-oriented. Adhere to people-oriented both to overcome one-sidedness of the old, but also to prevent one-sidedness, not accelerating the development of people and the opposition. Must be very clear, people oriented and speeding up development is not opposed, but consistent, we should never be影楼门市培训教材（经典版）

门市业务在婚纱影楼中是最要的一个部门，他的地位举足轻重。业务内容除了包含预约、定单的推销外，在顾客所有的接触服务过程中，市门人员占很重要的作业。为此，我们特意制定了门市部作业标准书，其内容包含：迎宾、接洽、排拍、接电话、排拍照选款、控班、看样、取件、送客以及结婚当天服务的作业

标准。

一、门市部迎宾在工作中应做么：头发要干净整齐，淡妆上岗并且状面要以暖色为主（给人世以亲切感）：佩带的饰品要简单大方；保持制有取的整洁；必须穿肉色长统袜、黑色低跟鞋；站立姿势要保持双手自然交叉放在腹部，挺胸抬头，眼睛目视前方，不要交头接耳，脚与脚尖60度站立。客人进店时，要面带微笑

声音洪亮高喊“欢迎光临，×××！”

二、接洽门市主要服务的是第一次到公司，且对公司没有什么了解的地顾客群，他们对公司的认识及认同为零，这就需要接洽门市一点一滴的去填充。顾客对公司的印象好与坏，直接来源于门市。也就是说，

接洽门市掌控着公司客源的成交率，一定要细致、认真地做好与客人的交流与讲解。

1、人走进店内，门市上前接待客人并询问“两位是看婚纱照吗？”（客人如回答“是”或者点头示意），那么，门市必须紧接着说“来里面请”，并配上相应的迎接手势，“我叫×××，今天我是您的结婚秘书，我会尽

我最大的努力让您全面了解婚纱照。”

2、做为一名门市，不光要口齿伶俐，还一定要有亲切感，不要有给客人不耐烦地感觉。等客人做下来以后，要主动给客人端上茶水（门市与门市之间要有默契，这个动作可以由其他门市代劳），门市在接洽时要坐小组身旁，谈话间拿出样册加以说明，可以轻搂小姐，夸夸她的气质以及审美感观强等，认同客人的想法，对后面的工作做好铺垫。如果接单成功，门市小姐一定要说：“谢谢您对×××的信任，您终身大事交给我们，我们会尽我们所能，让您的婚纱照成为最美的作品，在今后的日子里我们还会热忱为您服务，有任何事情都可以与我联系，我叫×××”。如果接单失败，不要因接单失败而闹情绪，好像感觉这个客人已经没有价值，而是要很礼貌的对客人说：“今天很遗憾，我们准备的不够周到，但很希望能有为您服务的机

会，别忘了一定要回来找我哦！谢谢您今天的光临，请走好！”

3、门市接洽过程中一定要做到样本的介绍、套系得分解以及对新人的夸赞，还有产品的专业性和整个

流程的完整性。

4、门市在接洽过程中，一定要告之客人公司有加费区服装和再产生二消的可能（例如：后期看样买照

片之类的）。

5、门市在接洽过程中，不要单一给客人介绍价格，要多介绍公司特色，在整个推销过程中，我们不要

强买强卖，要以导购形式来做行销，让客人买的自愿、主动、更满意。正确的

6、思维、正确的方向，远远超过于技巧。

7、门市一定不要假单，不要逼客人，在销售方向不要急于让顾客签单，以免顾客形式逆返心理。

eople-oriented in the name of reducing our enthusiasm. Premier Wen Jiabao's Government work report this year, identified as 7% growth, 2.1% lower than last year's 9.1%, but in 8 work remains to accelerate development in the first place ... Work standards. Second is to use the scale of development to understand. Society is evolving, human needs are also changing. Practice of humanism is a long-term process and cannot be achieved overnight. To treat people if you stand still and rigid dogma, it is possible to return to this, see things but not people's old ways. Therefore, we have to follow the development of the times, and continue debugging the humanist perspective, innovative people-oriented way. Under the new historical conditions, we are requested by the times, set up a brand new concept, a high starting point, high standard of armed people, shaping, exercise, people, constantly taking the new connotation of the times. erms of Office, is to lead the vast numbers of cadres to actively adapt to the knowledge faster and actively adapt to the increasingly high level of leadership situation, actively adapt to the demand of the masses more and more situations, eager to learn, enhance accumulation, efforts, honed the ability to overcome a good service, panic. Third is to use realistic understanding. Adhere to people-oriented must be based on reality, not divorced from reality. Desk no water cups here in Hong Kong, staff need to drink some water to the drinking fountain on a floor, the glass used is a one-time non-cone type. Drink this cup can only hold, cannot be put down. This is not only to save on glass materials, more important is to force you to get drinking water, go back to your seat business. Our emphasis on people-oriented, does not imply you can indulge the desires, the comfortable, the pursuit of enjoyment. Office of the party committees at all levels of our comrades, must continue to maintain the style of plain living and hard struggle, to stand up to the tests of temptations, exciting \sposition\dication and provide services. Investee 4. clearly defined responsibilities. Putting people first is a common vision of development, everyone is a liability. People-oriented, above and below with the responsibility for coordinating system must be established and hold everyone accountable. First, we must strengthen the leadership. \ce, its governance, its level, bear the responsibility of the Division.\s the minimum requirement for leaders, is a measure of the basic criteria for whether a leading cadre is competent. Leaders need to \official term for the benefit of\consciously assume responsibility for implementing people-oriented. Director of the Office of the party committees at all levels is the responsibility of the units to implement people-oriented, to manage their people, \n own responsibility\nce the education of leading cadres, cadres and cadres work, efforts to revitalize the Office of human resources, Office work is full of vigor and vitalitywell, with the effectiveness of services to defend the interests of the masses. Third, we should strive to do well. To achieve good practical results, the key is to know the law, to grasp the laws and using laws. Office of economic development, social progress, there are rules to follow. Only act according to the law, to overcome blindness and strengthening initiative, creative. Working in the Office, we should be good at analyzing the essence of things, to find regular thing, change from passive to active, to seek one. Investee 2. establishment of evaluation system. Evaluation system is essentially an incentive mechanism, the evaluation was objective and fair, reasonable, and can stimulate a person's energy, mobilizing people's enthusiasm or be misleading, dampened the enthusiasm of people. At present, the concept of people-oriented people, but to establish and perfect evaluation system is still lagging behind. Work in this area should be seriously caught up. \ee emphasis on\of. Is a focus on standards and scientific. A fundamental point of the evaluation criteria, is to keep contact, development, comprehensive eye evaluation of cadres. Office work, both \nd \h subjective efforts, take another look at the objective condition; both \h, take another look at the \pating the breadth of the subject. Evaluation of cadres must give full play to democracy, cadres and the masses handing over evaluation. Office work services leadership and service base, serve the people, then nominated the main object will contain a variety of services, so that assessment was accurate and to avoid one-sidedness. Third, pay attention to the seriousness of the conclusion. The use of evaluation findings is mainly embodied in his direction. Permitted to choose one, it would be tantamount to establishing a banner. Evaluation can't take care of the balance, otherwise it would undermine the offset the positive significance of evaluation. Office of the party committees at all levels should take the findings as on the cadres ' bonus-penalty, an important basis for future movements, incentive and restraint effect of making evaluations. 3. Prevention of understnding \ople-centered development, concrete is dialectical,. In practice in the process, to prevent one-sided and still look, from actual people. One is to use dialectical point of view to understand. Humanist is the core of the scientific Outlook on development, remains the development of the scientific Outlook on development emphasizes, is still taking economic construction as the Center. Any departure from the development of thought and action, is a misinterpretation and misunderstanding of people-oriented. Adhere to people-oriented both to overcome one-sidedness of the old, but also to prevent one-sidedness, not accelerating the development of people and the opposition. Must be very clear, people oriented and speeding up development is not opposed, but consistent, we should never be

三、客人在预约完毕后，要尽量确定拍照日期，如有特殊情况，打电话预约拍照时间。在排拍之前我们

必须好以下准备： 1、在排拍上特注相关系列；

2、确定排拍时间日期，在预约本上留下门市姓名； 3、留下客人详细资料、电话号码以便于联系；

4、预约门市做好登记，每天排拍工作不要不得漏登，一定做到为每队新人竭诚服务。

我们在排拍时要多站在顾客的角度考虑，为顾客紧张的心情做好调整，帮助客人提出一些拍照时的建议。门市在排拍的过程中，不要在一个时间段上安排的太满，尽量控制公司的整个流程。在我们为顾客定时间时，我们说话一定要婉转。比如说：“这是对每队客人的负责，如果没有时间可控制，哪有信誉的保证。”如果每个门市都能做好这点，对后面各个部门的各项工作的开展非常有利。门市在定完拍照时间后，还要靠之信任在拍照前的各项准备工作和注意事项，态度一定要耐心、细致，不要定完单后急于把客人赶走，

一定要做到服务前后一致。特别值得提配的是：

A.门市在与客人签完单后，不要只顾着欣喜若狂，而要趁热打铁，把排拍时间定下来，以免引起以后工

作不必要的麻烦。

B.如果门市有指定造型或摄影师。一定要准备的安排在排拍本上，以免造型师或摄影师休假，引起不必

要的客诉。

C.门市一定要把客人安排在自己当班那天，因为后边要有探班的工作。 D.门市在安排客人拍照时，一定要合理得当，以便自己很好的照顾好自己的客人。

E.确定好时间后，一定要告之客人准时到，以免影响拍照流程。

当客人前来拍照时，门市一定要迎上接待客人，并一定要以征询的口吻问：“欢迎光临×××，两位今天拍照吗？”客人答“是”。两位今天精神真饱满，等候已久的今天终于到来了，你们的表演要开始了，拍照过程

中一定要放松哦，我会帮你们特别安排的。

四、客人在没有进店前，接电话也是至关重要的，所以门市一定要做好这一点。

1、接收：“喂，您好！这是×××婚纱影楼，敞姓×，很高兴为你服务。”

（口语要清晰、自然，做好能表达一种亲和力）

2、遇到不明白的地方，“很抱歉，我没听明白，能否请您再说一次，谢谢您！”

3、如遇到客人找门市，而门市不大在大堂时：“不好意思，×××再在刚好不在，有什么事我可以转告她

吗？”或者请留下您的电话，等会让她给您回电话。

4、结束语：“非常感谢您的来电，如有需要和问题麻烦您再次来电。”

5、注意挂电话的时间：门市在听完顾客电话时，应该在顾客挂下电话，然后门市才能放下电话。 6、要特别注意的是：门市在接电话过程中，一定不要给客人不耐烦的感觉，服务一定要到位。

eople-oriented in the name of reducing our enthusiasm. Premier Wen Jiabao's Government work report this year, identified as 7% growth, 2.1% lower than last year's 9.1%, but in 8 work remains to accelerate development in the first place ... Work standards. Second is to use the scale of development to understand. Society is evolving, human needs are also changing. Practice of humanism is a long-term process and cannot be achieved overnight. To treat people if you stand still and rigid dogma, it is possible to return to this, see things but not people's old ways. Therefore, we have to follow the development of the times, and continue debugging the humanist perspective, innovative people-oriented way. Under the new historical conditions, we are requested by the times, set up a brand new concept, a high starting point, high standard of armed people, shaping, exercise, people, constantly taking the new connotation of the times. erms of Office, is to lead the vast numbers of cadres to actively adapt to the knowledge faster and actively adapt to the increasingly high level of leadership situation, actively adapt to the demand of the masses more and more situations, eager to learn, enhance accumulation, efforts, honed the ability to overcome a good service, panic. Third is to use realistic understanding. Adhere to people-oriented must be based on reality, not divorced from reality. Desk no water cups here in Hong Kong, staff need to drink some water to the drinking fountain on a floor, the glass used is a one-time non-cone type. Drink this cup can only hold, cannot be put down. This is not only to save on glass materials, more important is to force you to get drinking water, go back to your seat business. Our emphasis on people-oriented, does not imply you can indulge the desires, the comfortable, the pursuit of enjoyment. Office of the party committees at all levels of our comrades, must continue to maintain the style of plain living and hard struggle, to stand up to the tests of temptations, exciting \sposition\dication and provide services. Investee 4. clearly defined responsibilities. Putting people first is a common vision of development, everyone is a liability. People-oriented, above and below with the responsibility for coordinating system must be established and hold everyone accountable. First, we must strengthen the leadership. \ce, its governance, its level, bear the responsibility of the Division.\s the minimum requirement for leaders, is a measure of the basic criteria for whether a leading cadre is competent. Leaders need to \official term for the benefit of\consciously assume responsibility for implementing people-oriented. Director of the Office of the party committees at all levels is the responsibility of the units to implement people-oriented, to manage their people, \n own responsibility\nce the education of leading cadres, cadres and cadres work, efforts to revitalize the Office of human resources, Office work is full of vigor and vitalitywell, with the effectiveness of services to defend the interests of the masses. Third, we should strive to do well. To achieve good practical results, the key is to know the law, to grasp the laws and using laws. Office of economic development, social progress, there are rules to follow. Only act according to the law, to overcome blindness and strengthening initiative, creative. Working in the Office, we should be good at analyzing the essence of things, to find regular thing, change from passive to active, to seek one. Investee 2. establishment of evaluation system. Evaluation system is essentially an incentive mechanism, the evaluation was objective and fair, reasonable, and can stimulate a person's energy, mobilizing people's enthusiasm or be misleading, dampened the enthusiasm of people. At present, the concept of people-oriented people, but to establish and perfect evaluation system is still lagging behind. Work in this area should be seriously caught up. \ee emphasis on\of. Is a focus on standards and scientific. A fundamental point of the evaluation criteria, is to keep contact, development, comprehensive eye evaluation of cadres. Office work, both \nd \h subjective efforts, take another look at the objective condition; both \h, take another look at the \reat\pating the breadth of the subject. Evaluation of cadres must give full play to democracy, cadres and the masses handing over evaluation. Office work services leadership and service base, serve the people, then nominated the main object will contain a variety of services, so that assessment was accurate and to avoid one-sidedness. Third, pay attention to the seriousness of the conclusion. The use of evaluation findings is mainly embodied in his direction. Permitted to choose one, it would be tantamount to establishing a banner. Evaluation can't take care of the balance, otherwise it would undermine the offset the positive significance of evaluation. Office of the party committees at all levels should take the findings as on the cadres ' bonus-penalty, an important basis for future movements, incentive and restraint effect of making evaluations. 3. Prevention of understanding \ople-centered development, concrete is dialectical,. In practice in the process, to prevent one-sided and still look, from actual people. One is to use dialectical point of view to understand. Humanist is the core of the scientific Outlook on development, remains the development of the scientific Outlook on development emphasizes, is still taking economic construction as the Center. Any departure from the development of thought and action, is a misinterpretation and misunderstanding of people-oriented. Adhere to people-oriented both to overcome one-sidedness of the old, but also to prevent one-sidedness, not accelerating the development of people and the opposition. Must be very clear, people oriented and speeding up development is not opposed, but consistent, we should never be

五、探班工作也是门市至关重要的一个环节，我们把探班分为三个部分：

1、新人在妆面处理前，我们进行第一次的探班“ＸＸＸ”（新人的姓名），我特别安排了我们的首席化妆师为你化妆，待会儿在化妆过程中，你有任何问题可以与她沟通，她的服务可好了。门市说完此话时，还应对化妆师说：“ＸＸＸ化妆师，这是我的朋友，你可造成要照顾哦，我把她就交给你了，等会化完妆时一

定要记得叫我哦，我帮她特别安排摄影师。”然后对新娘说：“我先去工作，等会再来看你。”

2、新人在开拍前进行第二次探班：“哇……好美哦！”差点都认不出你了，不过眼神里透露的还是你独有的气质。怎么样？对妆面满意吗？（如果客人答很满意——一般客人不会不满意。）“好，我现在帮你们安排一下摄影师吧，你们拍照时一定要放松哦。我们造型师都特别幽默，摄影师都很随和。”加上新娘又这么美丽，拍摄应该是没总是问题。”（在此工作前，门市一定要知道这对新人的摄影师是谁，不要胡乱指挥）。见到摄影师时，门市要主动介绍，“美女，这是我们公司最出色的摄影师，在拍摄过程中，有任何得想法，一定要及时与她沟通哦。这位大师拍摄什么都好，就是有一点不好，照片拍的太漂亮，你选样时要花很多钱（开玩笑），呵呵。好了，两位先拍吧，在拍摄过程中需要我的地方，请随时来找我，拍完了我再来看你们。”（如在进棚前有等候的客人，门市一定要说不好意思，让你们久等了，真是好事多磨，你们先稍微休息一下，养足精神，拍起照来会更漂亮）你。假如客人在拍完外景回来时，门市一定要高喊“辛苦了，请

里面休息一下，”精神一定要饱满，不要垂头丧气。××

3、客人在拍摄完前进行第三次探班：“两位辛苦了，刚才摄影师跟我说，你们真会表现，配合的很好，出来的照片应该很美，你俩就放心休息。你们的照片排版，我会叫美工师帮你们调色的，这两天你们的工

作是多筹备钱来买照片哦（玩笑）。（门市在做这项工作时应该倒上茶水，多寒喧客人）

六、看样是婚纱照整个流程中起到重要商务功能的环节，因此，整个看样的工程必须周密的安排。门市

部的看样工作大致分为以下几个步骤：

1.看样前的准备工作：

A.电影（电话联系）：电联在整个看样过程中是一个铺垫，电联工作要做到以下几点：

(1)通知客人准时到，以防止其时间冲突； (2)提醒客人带上接洽时的预约单；

(3)请客人不要携带陪同，以防止二消中出现不必要的麻烦；

(4)告之客人需要预备一些现金，如果多拍的照片及有其他的需求，可能会产生再次消费。电访时大致可以采用以下话语：“XXX先生或小姐，您好！”我是XXX婚纱影楼的门市顾问（或XX摄影师或客房服务部XXX），我想帮你们确定一下时间，你们明天选择片的时间为XXX，请你务必准时到，路上可能会有塞车，你可以早点出门，记得来的时候请不要忘记了带预约单及信封袋内的资料。因为我们这边的客人比较多，请你不要带陪同，每个人的审美观不一样故自己的婚纱照尽量自己决定。还有就是，您来的时候需要预备一些现金，照片拍的很不错，可能会有再次消费，请你务必一定要准时到，摄影师与门

市都会等你，再见！”

B.熟悉样片的工作：熟悉样片主要是为了了解顾客的照片有哪几张，适合放大或特色设计，了解之后，

在选样工程共就看样对这几张照片重点推荐，达到与摄影师之间的默契。 (1)、浏览一遍，确定张数，有个大致的印象，熟悉套版好的模式；

(2)、删除一些失败的照片，有可能的话调整一下照片的排序以及研究每张照片适合做什么；

2.选片：

切进入正题后，客人开始坐在选样桌前选片，这是，选样门市应该明确的是：客人不是了照片来看样的，

而是为了自己的照片制作的更精美而来，那么为了使客人的满意而归，必须做到以下几点：

(1)以真挚的语言赞美客人以及客人的照片，可以穿插类似于惊讶、羡慕的神情。注意说话的方式和语气，

不要让客人觉得门市在演戏。

(2)在推荐放大照片时，有必要带客人绕场一圈，让客人了解公司所有产品，而且要声情并茂的解说，让

客人觉得有打动她的地方。

(3)看照片的过程中，注意变换照片的速度不要太慢，不要让客人目光长时间的停留在一张照片上，防止

客人删去过多的照片。

(4)待照片基本选完后，进行报价和汇总工作。

(5)要注意与摄影师和摄影师助理的配合，经常赞美摄影师和他的作品，以提升摄影师在客人心目中的地位和信任感。在整个选片过程中，要时刻注意客人怀中的是否有饮品，及时添加。而且努力营造一个欢快的选片气氛，以增加客人对选片门市的信任感，并且要注意和客人谈话时不要涉及个有忌讳。特别值得提醒一下，不管挖鼻孔之类的；门市不要因为客人的加价高低，表情而时好时坏，服务一定要至始至科。

(6)看完样后，门市一定要准确告诉客人取件日期。

七、取件工作，代表着公司产品马上流入市场。所以在取件过程上，公司应采取主动叮咛关心的态度。 1、顾客的产品一定要确保其品质外，还一定要确保其完整性，少一样都是不允许的。从收发制作的摆放，直到送至顾客手中，这都是要有人主动关心的，最好是在出件的前三天都要把客人的产品送到店里，

同过收发检查其内容，通过质检检查其品质。

2、由该看样门市主动电话联系顾客。叮咛取件的注意事项：如放大照片的运送及轻放产品、如何悬挂等。在顾客取件的前一天，看样门市要做到主动电联顾客。“为了方便您俩能顺利取到照片，避免等候太久

及无人接待，请您务必准时到。”

3、顾客来店取件时，看样门市或者门市主管也要过秋看看客人的成品，帮客人检查一下，既能达到重

视顾客，也能听到客人的反馈意见。

4、如有客人在取件过程中不满意，应该及时解决。针对顾客的不满意来做相应的调整。

5、服务人员的服务一定要周到。在客人对公司产品完全满意时，帮宫人把产品装袋并把客人送至门外。“谢谢您把终身大事交给我们，让我们有机会为你们服务”。在今后的日子里，有任何问题和需要，可以打

我们公司咨询电话，再次谢谢您的光临！顺便拜托一下，如果有朋友要拍照一定要介绍我们哦！

八、规范的社交礼仪中有迎必有送。如果说迎宾工作的好坏与否是体现公司精神面貌品质档次的重要环节，那么送客就是体现这个公司服务意识及时迎宾工作环节的完善。因此，好的送客不仅能使客人感受周到的服务，而且对公司的销售和以后的发展，都起到了一个至关重要的作用，所以门市送客一定要标准。

1、客人第一次过店（以就是接洽后的送客）： A、不论接洽谈的成功与否，都要保持微笑服务；

eople-oriented in the name of reducing our enthusiasm. Premier Wen Jiabao's Government work report this year, identified as 7% growth, 2.1% lower than last year's 9.1%, but in 8 work remains to accelerate development in the first place ... Work standards. Second is to use the scale of development to understand. Society is evolving, human needs are also changing. Practice of humanism is a long-term process and cannot be achieved overnight. To treat people if you stand still and rigid dogma, it is possible to return to this, see things but not people's old ways. Therefore, we have to follow the development of the times, and continue debugging the humanist perspective, innovative people-oriented way. Under the new historical conditions, we are requested by the times, set up a brand new concept, a high starting point, high standard of armed people, shaping, exercise, people, constantly taking the new connotation of the times. erms of Office, is to lead the vast numbers of cadres to actively adapt to the knowledge faster and actively adapt to the increasingly high level of leadership situation, actively adapt to the demand of the masses more and more situations, eager to learn, enhance accumulation, efforts, honed the ability to overcome a good service, panic. Third is to use realistic understanding. Adhere to people-oriented must be based on reality, not divorced from reality. Desk no water cups here in Hong Kong, staff need to drink some water to the drinking fountain on a floor, the glass used is a one-time non-cone type. Drink this cup can only hold, cannot be put down. This is not only to save on glass materials, more important is to force you to get drinking water, go back to your seat business. Our emphasis on people-oriented, does not imply you can indulge the desires, the comfortable, the pursuit of enjoyment. Office of the party committees at all levels of our comrades, must continue to maintain the style of plain living and hard struggle, to stand up to the tests of temptations, exciting \sposition\dication and provide services. Investee 4. clearly defined responsibilities. Putting people first is a common vision of development, everyone is a liability. People-oriented, above and below with the responsibility for coordinating system must be established and hold everyone accountable. First, we must strengthen the leadership. \ce, its governance, its level, bear the responsibility of the Division.\s the minimum requirement for leaders, is a measure of the basic criteria for whether a leading cadre is competent. Leaders need to \official term for the benefit of\consciously assume responsibility for implementing people-oriented. Director of the Office of the party committees at all levels is the responsibility of the units to implement people-oriented, to manage their people, \n own responsibility\nce the education of leading cadres, cadres and cadres work, efforts to revitalize the Office of human resources, Office work is full of vigor and vitalitywell, with the effectiveness of services to defend the interests of the masses. Third, we should strive to do well. To achieve good practical results, the key is to know the law, to grasp the laws and using laws. Office of economic development, social progress, there are rules to follow. Only act according to the law, to overcome blindness and strengthening initiative, creative. Working in the Office, we should be good at analyzing the essence of things, to find regular thing, change from passive to active, to seek one. Investee 2. establishment of evaluation system. Evaluation system is essentially an incentive mechanism, the evaluation was objective and fair, reasonable, and can stimulate a person's energy, mobilizing people's enthusiasm or be misleading, dampened the enthusiasm of people. At present, the concept of people-oriented people, but to establish and perfect evaluation system is still lagging behind. Work in this area should be seriously caught up. \ee emphasis on\of. Is a focus on standards and scientific. A fundamental point of the evaluation criteria, is to keep contact, development, comprehensive eye evaluation of cadres. Office work, both \nd \h subjective efforts, take another look at the objective condition; both \h, take another look at the \reat\pating the breadth of the subject. Evaluation of cadres must give full play to democracy, cadres and the masses handing over evaluation. Office work services leadership and service base, serve the people, then nominated the main object will contain a variety of services, so that assessment was accurate and to avoid one-sidedness. Third, pay attention to the seriousness of the conclusion. The use of evaluation findings is mainly embodied in his direction. Permitted to choose one, it would be tantamount to establishing a banner. Evaluation can't take care of the balance, otherwise it would undermine the offset the positive significance of evaluation. Office of the party committees at all levels should take the findings as on the cadres ' bonus-penalty, an important basis for future movements, incentive and restraint effect of making evaluations. 3. Prevention of understanding \ople-centered development, concrete is dialectical,. In practice in the process, to prevent one-sided and still look, from actual people. One is to use dialectical point of view to understand. Humanist is the core of the scientific Outlook on development, remains the development of the scientific Outlook on development emphasizes, is still taking economic construction as the Center. Any departure from the development of thought and action, is a misinterpretation and misunderstanding of people-oriented. Adhere to people-oriented both to overcome one-sidedness of the old, but also to prevent one-sidedness, not accelerating the development of people and the opposition. Must be very clear, people oriented and speeding up development is not opposed, but consistent, we should never be B、送客必须由座位起身恭送至门口及道别，在些过程中一定告诉客人一些注意事项。

2、排拍照选款的送客

客人选完服装后，门市主动前迎“选好了衣服吗？对我们公司的服装款式还满意吧？这两天一定要休息

好，注意好皮肤的保养。”并把客人送至门外。

3、拍摄完毕的送客

门市的服务人员，在客人拍摄完毕后：“两位辛苦了，谢谢您的配合，我们会以尽快的速度让你们看样，

早点休息”并与相关人员一起把客人送至门外。

4、看样完毕的送客

不管二次消费的金额高、低，都要恭喜客人，嘱咐客人有问题要与之联系。

5、结婚当天选礼服的送客

A、挑选礼服时的送客“恭喜您了，结婚准备事情比较多，一定要注意身体哦。”“结婚那天你肯定是最漂

亮的新娘。”……

B、还礼服时的送客：“恭喜了，祝你们永浴爱河，白头偕老。”