二、阅读理解阅读下面的文章，根据文章内容，完成相应的选择题。（每题 10 分） DOOR-KNOCKING Door-knocking is the most effective way of making face-to-face community contact, but it has become a lost art. With the recent focus on customer privacy, door-knocking seems like an intrusion into other people s lives. But those who try it for the first time are usually surprised by the pleasant reception they receive. Here are some suggestions that will help you promote your services face-toface. BEFORE YOU GO OUT ◆ BEGIN WITH A DOOR HANGER Try leaving a door hanger two days before you go door-knocking. It should briefly describe the project and say that someone will be around in person. ◆ WEAR AN OFFICIAL NAME TAG Door-knockers should wear name tags with the logo of their organization. The best name tags will also include a color photo and the name of the caller. ◆ HAVE PEOPLE KNOCK THEIR OWN BLOCKS The easiest way to do door-knocking is to try your local area first. Being a neighbor creates an immediate connection with the person answering the door; after that, everything else
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is easy. ◆ FIND A GOOD EXCUSE TO DOOR-KNOCK A short survey about local concerns or a current project is a good excuse. Figure out responses for various situations. What if the person who answers the door cannot speak English? What if a child answers the door? WHEN YOU GO OUT ◆ WHEN TO GO AND WHAT TO DO FIRST The best times to knock are usually Saturdays. On other days, after dinner is ideal. When someone answers the door, smile and introduce yourself; say you are a volunteer and, if it helps, state where you live. Give the name of your organization and, briefly, the reason for the visit. ◆ STATE WHAT ACTION THE OTHER PERSON SHOULD TAKE AND THE BENEFITS Tell the person what they need to do and how their actions will benefit themselves and others. If a person hesitates,
emphasize benefits you ve already mentioned and then, if necessary, add further benefits. If a person agrees, follow up immediately. If possible, get a donation, a signature, or a promise. ◆ RECORD CONTACT INFORMATION ON THE SPOT Record names, addresses, e-mail addresses,
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phone numbers, and responses to questions on the spot. You won t remember them later! 操作提示：
通过题干后的下拉框选择题目的正确答案。
1.Why does the author say that door-knocking has become a lost art? {A; B; C} A. It is not effective, no one will take this method any more. B. People focus on privacy increasingly, so door-knocking seems like an intrusion into other people s lives C. It isvery difficult to do door-knocking， no one knows how to do it now. 2. Which step should be firstly taken when you try door-knocking? {A; B; C} A. Find a good excuse to door-knock B. Wear an official name tag C. Leave a door hanger 3. What does the underlined phrase ―on the spot‖ mean? {A; B; C} A. without delay B. at some place C. in a difficult situation 4. Which time is not appropriate for door knocking? {A; B; C} A. Saturday afternoon. B. Monday morning. C. Thursday evening. 5. Who will receive pleasant reception when they try door-knocking? {A; B; C} A. A stranger who is not living in this community and gives no notice for his/her visit. B. An offensive acquaintance who comes
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at any time. C. A neighbor who does good preparation and has significant project to introduce. 标准答案：
子问题 1： B; 子问题 2： C; 子问题 3： A; 子问题 4： B; 子问题 5：
C 国开大学 04019 管理英语 3 形考任务 7 参考答案说明：
如果课程题目是随机的，请在题库中逐一搜索每一道题的答案 题目 1：
—I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them. —Right, of course.___________________: A.I ll get on it right away. B.I got it now. C. I understand perfectly.标准答案：
I ll get on it right away. 题目 2： — I d like to take a look first at those
structural support beams that were going to be put in place on the second floor. —____________, here s your
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jacket and helmet, and you d better put on these boots as well – it s our site policy. A.Good; B. You re welcome; C.Certainly 标准答案：
Certainly 题目 3：
Proper controls that should ________________ developed as part of routine safety procedures were not in place. A. has been; B.have been; C.be 标准答案：
have been 题目 4：
Then the situation _____________ worse by human error because of the lack of proper training. A.was; B. was made; C.has became 标准答案：
was made 题目 5：
The products of this company are always _________ to standard, they have very strict quality control process. A.close; B.down; C.up 标准答案：
up 题目 6：
二、阅读理解阅读下面的文章 ，根据文章内容选择题目答案。（每题 10 分） THE HISTORY OF QUALITY CONTROL Quality control is a series of activities that ensure and improve the quality of products and service. The
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电大)本科《管理英语4》形考任务(单元自测1至8)试题及答案
