Unit 1 Reservations
Part A Exercise 1
1. M: I’d like to book a double room with bath for four nights.
W: Sorry, sir. We’re full up(全满). Can I recommend the Park Hotel to you? It is quite near here.
Q: What does the woman suggest that the man do? 2. M: I’d like to see Mr. Jones this afternoon, please.
W: I’m sorry but Mr. Jones will be busy the whole afternoon. Can you manage at 10:30 tomorrow morning?
Q: What does the woman say to the man?
3. W: Can I book two tickets for the show “42nd Street” on Sunday night, Oct. 31st?
M: Sorry, madam. All the tickets on that night are sold out. But tickets are
available for Nov.3rd(十一月三号).
Q: When can the woman see the show?
4. M: I’d like to reserve(预订)two tickets on Flight 6051 to Edinburgh, for October 20th.
W: Sorry, Sir. We’re booked up(预订一空的) on the 20th .But we still have a few seats available on the 21st.
Q: When does the man want to leave for Edinburgh?
5. W: Garden Restaurant. May I help you?
M: Can you make arrangements for a table for six at eight this evening? In a
quiet corner, please.
Q: What does the man want to do?
Keys:
1. What does the woman suggest that man do? [a. reserve the room in another hotel] 2. What does the woman say to the man? [c. Mr. Jones can see the man sometime the next morning.]
3. When can the woman see the show? [d. Nov.3rd]
4. When does the man want to leave for Edinburgh? [a. on the 20th of October.] 5. What does the man want to do? [d. Book a table for six people at 8:00] Exercise 2
W: Hello. Dazhong Taxi Company.
M: Hello. Can I book a taxi to the West Lake Hotel, Hangzhou? W: Sure. What time?
M: 9 o’clock tomorrow morning. W: Your address, please? M: Room 1008, Peace Hotel. W: And your name? M: Jack Smith. W: OK, Mr Smith. M: Thank you. W: Not at all.
Keys: Jack Smith Rm 1008.Peach Hotel 9 tomorrow morning West Lake Hotel, Hangzhou Part B
Conversation 1
I’d like to make a reservation
Operator: Glory Inn, Atlanta. Paul:
Hi, this is Paul Lambert. I’m the manager of the band Country Boys. You know, the rock band from Chicago. I want …
Operator: Please hold, Mr. Lambert. I’m putting your through to the reservation manager. Paul:
But …
Manager: Mr. Lambert? This is Laurie Perry, the hotel manager. Paul:
Oh, yeah? Well, I need five rooms for Friday night. That’s the 15th.
I want the best room in the hotel.
Manager: Sorry, I’m afraid I cannot accept your reservation. Paul:
Now look, we always stay at the Glory Inn…
Manager: I know that, Last time you were here, we had a number of complaints from other guests. Paul:
You mean they don’t like long-haired rock musicians
Manager: That’s not the problem, sir. The band used bad language in the coffee
shop, and threw two TV sets into the pool(把两个电视机扔到池中).
Paul:
Yeah, yeah. Well, I’11 tell them to be more careful this time.
Manager: I’m afraid that’s not all, sir. You haven’t paid the account for the last time yet。 Paul:
I’m sorry. I’ll put a check in the mail right away
Manager: Please do. Paul:
So, what about our reservation for Friday?
Manager: I’11 answer that very simply, sir, No way!
Keys: Exercise 1:
1. Why was Paul Lambert calling the Glory Inn? [a. to book hotel rooms at the Glory Inn for his rock musicians]
2. Who might the first woman be? [c. an operator(话务员)]
3. What did Me. Lambert promise to do on the phone? [a. tell his musicians to be more careful this time.]
4. What happened to Mr. Lambert’s request for a reservation? [b. it would not be
accepted even if he paid his earlier account.]
5. What might be true of Ms. Laurie Perry, the hotel’s reservations manager? [a.
she makes decisions on the basis of principles.(她决定原则的基础)] Exercise 2: 1. five rooms in total √
rooms on the top floor √ the best rooms in the hotel √
2. They damaged the hotel’s property. √
They talked rudely in the coffee shop. √
They did not pay the account when they left the hotel. √
Conversation 2
Marcel Always Does My Hair
M: Good morning. Unisex Hairdresser’s.
W: Good morning. I’d like to make an appointment, please, for three o’clock this
afternoon, with Marcel.
M: Let me see ... I’m sorry Marcel’s busy at three. Can you suggest another day,
madam?
W: No. I’ve an important meeting to attend tonight and I must have my hair done
before five. So how about 3:30?
M: I’m afraid Marcel is busy all afternoon. W: What a nuisance(真讨厌)!
M: I’m terribly sorry, madam. But you should always book well in advance. W: I
know. I know. But it’s short notice for me, too. W: OK, then. What time will he be available?
M: Then may I suggest Tom O’Neil? He is just as good as Marcel.
W: But Marcel always does my hair. He knows what style I usually wear. M: But
everybody says Tom can quickly figure out the best style for a particular customer(特定客户).
M: Er... actually he is busy all afternoon too. But luckily, one of his customers
has just called to cancel her appointment. So if you can be here at 2:45, I can fit you in. You’ll be his first customer this afternoon.
W: That would be nice then. Thank you. You’re really very helpful. M: You’re
welcome. Keys:
Exercise 1: P. 5
1. What was the purpose of the woman’s call? [b. to make an appointment to have
her hair done by Marcel.]
2. Why didn’t the woman make an appointment with Marcel well in advance? [ a. she was informed of her meeting this evening only a short while ago.] 3. What do you know about the woman? [d. she is Marcel’s regular customer.]