医药分开试点医院门诊患者满意度调查分析
张晨迪;高广颖
【期刊名称】《中国病案》 【年(卷),期】2015(000)008
【摘要】Objective To investigate the satisfaction of outpatients in hospitals after drug and medical service separation and put forward strategies.Method Questionnaires survey of satisfaction was conducted in 400 outpatients randomly selected from hospital between November 2014 and December 2014, and the data were statistically analyzed.Result The overall satisfaction rate was 76.8%. The logistic regression
analysis
results
showed
that
factors
influencing
patients’satisfaction included doctor service attitude, nurse service attitude, treatment of timeliness, medical equipment,equipment inspection fee, check, medical treatment processes,visit(P<0.05). Conclusion Outpatients overall satisfaction is relatively high. The pilot work will push forward the reform of hospital, play the drug and medical service separation leverage, gave guidance for the outpatients to select doctors reasonably, efforts to build a harmonious relationship between doctors and patients and improve patients’satisfaction.%目的：了解医药分开试点医院门诊患者满意度情况，对医院进一步改革提出建议。方法2014年11月至12月在某院随机抽取门诊患者400人进行患者满意度问卷调查，使用SPSS17.0软件对调查数据进行分析，采用描述性分析、x2检验、
医药分开试点医院门诊患者满意度调查分析
