Product Change Control for Accessories
Global Directive
Content
Purpose ..................................................................................................................... 2 General ..................................................................................................................... 2 Process ..................................................................................................................... 3 Change Category Analysing...................................................................................... 3 Supplier Contact to Nokia Mobile Phones ................................................................. 3 Contact to Supplier from Nokia Mobile Phones ......................................................... 4 Approvals Within Nokia Mobile Phones .................................................................... 4 Implementation of the Change .................................................................................. 4 Change level criteria ............................................................................................ 6 Technical Hotline Contact Information ...................................................................... 9
Purpose
The purpose of this document is to determine how any change proposals
requested by an accessory product supplier should be delivered to Nokia Mobile Phones and how these change proposal requests are handled inside Nokia Mobile Phones and finally how such change proposal requests are approved or rejected by Nokia Mobile Phones.
It should be noted that no supplier has a right to make any change to the component, material or accessory product which it delivers to Nokia Mobile Phones without Nokia Mobile Phones’ prior written approval and in the event Nokia Mobile Phones has given its consent to the change the supplier will always remain responsible to guarantee the proper performance and quality of the component, material or an accessory product. No approval or acceptance of
Nokia Mobile Phones shall release the supplier from its liabilities. It should further be noted that the Supplier is the specialist in the field of developing/designing and manufacturing the components, material or accessory products in question, that has been one of the main reasons why it has been chosen to deliver the same to Nokia Mobile Phones. This is why the Supplier will always remain the specialist in such change process and carries the ultimate responsibility of the successful implementation of the change if it has been made.
General
This document describes changes made after mass release (E4), mainly change need is coming from a supplier. This document should be used as guidance also in the event when the change need comes from Nokia Mobile Phones in which case the process should be read starting from point 3 ( in section 3 below ).
In this document supplier’s first contact point in Nokia Mobile Phones is called “Technical Hotline - service”.
It is also the demand from NokiaMobile Phones to have at least component level classifications (parts list), minimum response times (typical process times for Nokia Mobile Phones verifications in appendix 2), ways of communication and contact persons are agreed between Nokia Mobile Phones and the supplier. The supplier is expected to provide Nokia Mobile Phones with this information automatically.
Process
The process consists of following phases:
1) Change category analysing
2) Supplier contact to Nokia Mobile Phones Technical Hotline
3) Nokia Mobile Phones contact person makes the first contact to supplier 4) Engineering work of supplier
5) Verifications and approvals inside Nokia Mobile Phones
6) Official written answer (approving/rejecting) to supplier by Nokia Mobile Phones
Technical Hotline
7) Implementation information from supplier to Nokia Mobile Phones Technical
Hotline
8) Flow chart of change control in Appendix 1.
Change Category Analysing
There are two categories in changes: Level 1: Internal by supplier
Level 2: Under Nokia Mobile Phones control Level criteria in Appendix 2.
Change history should be available in both levels. Supplier should keep change documents and they should be available for Nokia Mobile Phones when requested.
Supplier Contact to Nokia Mobile Phones
Supplier sends all agreed material . test results, samples) and the change
request (CR) to Nokia Mobile Phones Technical Hotline. In Appendix 3 is a form model, which includes the minimum information needed in Nokia Mobile Phones, the same information can also be sent in electrical format for ex. Excel or Word (the way of communication must be agreed in with Nokia Mobile Phones
Sourcing). Technical Hotline checks the CR and the right contact person inside NMP and sends CR forward.
It should be noted that the supplier should always keep the respective Nokia Mobile Phones Sourcing representative . the Purchasing Manager aware of the request they have informed to the Technical Hotline.
Contact to Supplier from Nokia Mobile Phones
Nokia Mobile Phones contact person makes the first contact to supplier and discusses about the engineering work done/needed by supplier. If needed the Nokia Mobile Phones contact person gets also verifications inside Nokia Mobile Phones. Particularly in the event the change request is made by Nokia Mobile Phones, Nokia Mobile Phones Sourcing responsible . the respective
Purchasing Manager will conduct any discussions which relate to financial issues between Nokia Mobile Phones and the supplier based on the change request made by Nokia Mobile Phones and no change process can be
considered accepted unless the Purchasing Manager has given acceptance that the process may continue. In the event the parties have agreed to proceed and when all engineering work and verification are done by the supplier, then Nokia Mobile Phones contact person sends the CR for approvals inside Nokia Mobile Phones.
Approvals Within Nokia Mobile Phones
The final approval of CR within Nokia Mobile Phones is given by Product Program Manager(s). In the event the CR is approved, the Change Note is distributed by Nokia Mobile Phones’ internal system . to Distribution Centers, Material Procurement, Product Programs and to Technical Hotline, which sends the approval to supplier and closes the CR.
Implementation of the Change
Before the supplier implements the change in its production, it must send the implementation information notice to Nokia Mobile Phones Technical Hotline and respective Purchasing Manager. This notice of implementation must include information based on which both the supplier and Nokia Mobile Phones are able to track down the changed version history ( . serial number / week code / manufacturing code / manufacturing line ). It is utmost important that the test methods and results together with the traceability records are kept available for minimum of 12 years from the implementation of the change. The needed format depends what the product is.
NOKIA MOBILE PHONES CHANGECONTROL PROSEDURESUPPLIERSUPPLIEREngineer workby supplier- testing- FMEA- etc.APPENDIX 1Do theChangeChange needImpl.Inform1Category?2NMPTechnicalHOTLINERNMPContactperson/PRPVerificationsby NMP- NMP engineering groups- Phone and/or Accessory programs- Sourcing- MarketingNeeded ApprovalsDistributionof ChangeNoteAPPMRA = approvedR = rejectedProduct programsDC'sMaterial Procurement APPENDIX 2
08_product change control for accessories (2)
