STANDARD OPERATING PROCEDURES
酒店管理FOSOP Airport Pick Up 机场接客——集团连锁酒店管理公司
Airport Pick Up 机场接客
Objective 目标
To provide good hospitality to all arriving guests 为所有抵达的客人提供盛情地服务。
To ensure that the guest boards a legitimate taxi and arrives the hotel by taking the shortest possible way
确保客人乘坐正规的士和到达酒店的路程是最短的。
Policy Statement 政策阐述
It is the policy of the hotel that every guest who requested an airport pick up is warmly greeted by the Airport Representative, and escorted effectively to a taxi or hotel Limo.
该项政策是酒店机场代表为需要机场用车服务的客人提供温馨服务，并由出租车或酒店轿车护送的。
Procedures 程序
1. The Airport Representative meets and greets the guest by name and takes care of the luggage as soon as he arrives.
1
叶予舜 二〇二〇年五月十六日星期六
STANDARD OPERATING PROCEDURES
机场代表一遇到客人，就称呼其名字、问候之，并照看其行李。
2. He escorts the guest to the taxi in an effective way.
护送客人乘出租车保证路程的有效性。
3. The Airport Representative loads the luggage carefully in the taxi and ensures that the taxi driver drives the guest to the Plaza Royale (Hotel Name) by taking the shortest possible way. 机场代表将客人行李仔细装载到车上，并保证司机到达Plaza Royale（）酒店的路程最短。
4. The Airport Representative hands the guest a Taxi Boarding Record, which states clearly the name of the Taxi Company as well as the license plate number.
机场代表交给客人一份乘车记录，上面清晰标明出租车公司名字和驾驶执照号码。
2
叶予舜 二〇二〇年五月十六日星期六
酒店管理FOSOP Airport Pick Up 机场接客——集团连锁酒店管理公司2032(叶予舜)
