授课日期 课 题 2014 年 10 月 日第 周 时数 2 课型 L/S Unit 4 If You Receive a Complaint 知识目标：Ss can master new words and expressions about some complaints. 教 学 目 标 能力目标：Ss may respond to oral complaints 情感目标：Ss can be improved their patience and the abilities of handling problems. Try to get to know the expressions of complaint Using the expressions correctly in dealing with complaints Textbook, teacher’s book, workbook, PPT, etc. Task-teaching, Student-centered teaching Some Ss can follow the teaching instructions and understand 教学重点 教学难点 教学资源 教法与学法 学情分析（含更新、the meaning of the expressions and dialogue. But few of them 补充、删节can use skillfully and act out the main process of dealing with a 内容） complaint. Unit 4 If You Receive a Complaint Listening and Speaking: Do You Have a Service Contract? Useful Expressions: Making a complaint Accepting a Complaint Delaying a Complaint Rejecting a Complaint 教后记 板 书 设 计
教学程序和教学内容（包括课外作业和板书设计） 师生活动 Step 1. Warm-up Ask Ss: Do you often go shopping? T asks, and If you have some problems with the articles that you bought, what Ss answer. do you do? Let Ss think about the questions and show their ideas. 2. Let Ss look at the pictures on TB P50, and choose the correct picture for each problem. Tell Ss each problem means a complaint. T the answers. T the sentences the explain collects 3.Create short conversations about the problems listed above and about role-play with your partner. Step 2. Listening and Speaking: Do You Have a Service Contract? 1.Task 1. Listen to the conversation and circle what it is mainly about. Explain the meanings of each statement. pictures. 2.Task 2. Listen again. Then underline the complaints in the T plays the conversation. Explain the expressions and sentences in the recorder dialogue. Let Ss know how to do when accepting a complaint. 3.Useful Expressions: Making a Complaint Accepting a Complaint and listen. T explains and Ss read Ss
Delaying a Complaint Rejecting a Complaint Step 3.Drilling together. 1.WB P33 Task 1. Judge the sentences are complaints or responses to complaints. 2.TB Task 3. Respond to the following complaints. e.g. Complaint: The food service is very slow. Apology: Oh, I’m very sorry. Action: I’ll check your order with the chef. S write answers, T explains and then Ss read. 3.WB P33 Task 2.Choose the sentences to complete the dialogue. Step 4. Practice TB Task 4.Complete the conversation and then role-play it. T explains and Ss act Work in pairs. Check the answers. T explain the dialogue and Ss it out. read after T. Then ask some good Ss to act it out. Step 5. Expansion: Can I Refund This TV? TB Task 5. Match the words on the left with the Chinese meanings on the right. Let Ss read the words and expressions after T. Task 6. Listen to the conversation and circle the correct answer. Task 7. Listen again and tick true or false. Ss work in pairs. Ss read. T can give
Step 6.Consolidation WB P34 Task 3 Listen to 5 dialogues and choose the best answers. some hints and Ss give a description. Ss read the WB Task 4 listen to a long conversation and choose the best answers. answers. T explains Step 7. In Use the TB Task 8. Suppose you are a shop assistant at a department sentences store. When facing an angry customer, what should you do? Let Ss show their opinions and choose some reasonable methods on the blackboard. Task 9. Discuss with your partner how to cope with the situation and Ss work out. T the answers Ss checks below. A lady is complaining about a newly bought coat she and doesn’t like. Task 10. Complete the conversation and then role-play it. Step 8. Homework 1.Read the dialogue. 2.Remember the expressions 3.Prewiew: Reading New words and text. read. Ss act in pairs.
授课日期 课 题 2014 年10 月 日第 周 时数 1 课型 Reading Unit 4 Reading: Letter of Complaint 知识目标：Ss will learn the words and language points in this unit. Master the usages of some expression as 教 学 目 标 well as the language points. 能力目标：Ss can read the text and understand the letter
of complaint. 情感目标：Ss may master more ways of handling complaints. Reading the text and get the main idea of it The four stages of a complaint TB, WB, PPT, audio Task-teaching, Student-centered teaching Ss can read the text with the help of what they’ve learned last time. Some of them may have difficulties while reading some long and complex sentences. Offer help when necessary. 教学重点 教学难点 教学资源 教法与学法 学情分析（含更新、补充、删节内容）
凤凰职教Book3Unit4
