STANDARD OPERATING PROCEDURES
酒店管理FOSOP Paging Service叫电话服务——集团连锁酒店管理公司
Paging Service叫电话服务
Objectives 目标
The paging service is provided efficiently with the proper Paging Board. 用适当的提示板提供高效的“叫电话”服务
Policy Statement 政策阐述
It is the policy of the hotel to provide efficient paging service for the guest in a professional and friendly manner.
这是一项酒店用专业和热情的方式为可客人提供高效的叫电话服务的政策。
Procedures 程序
1. On request for paging service at the lobby, the Bell Captain obtains the Full Guest Name to be
paged and the caller’s name.
应在大堂提供叫电话服务的要求，行李主管要得到所有客人的名字及来电者的名字。
2. Write down neatly on the Paging Board with the marker pen.
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叶予舜 二〇二〇年五月十六日星期六
STANDARD OPERATING PROCEDURES
用标记笔在提示板上工整地写下所有信息。
3. Repeat and clarify the spelling of the name to the caller.
向来电者确认名字的拼写。
4. Inform the guest to hold the line while the guest is being paged.
在客人正被标记的时候要求客人排队。
5. Assign a Bellman to carry out the paging task at the lobby.
安排一个行李员在大堂协助工作。
6. The Bellman proceeds to carry with him the paging board on a shoulder height level and walks
upright slowly at the identified area of the lobby and lobby lounge.
行李员将“提示板”举到与肩平行的高度，笔直、缓慢地在大堂和大堂休息室等易识别的区域进行召集活动。
7. The Bellman has to ring the bell of the paging board to attract attention while paging.
在排序的时候行李员将可以使用提示板上的铃，以引起注意。
8. When the guest responds to the paging, confirm with him the guest name and the caller’s name.
当客人对其有回应时，确认客人和呼叫者的名字。
9. Escort or direct the guest to the nearest phone to receive his call.
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叶予舜 二〇二〇年五月十六日星期六
STANDARD OPERATING PROCEDURES
护送或指引客人到最近的地方接电话。
10. If the guest cannot be located, the caller must be informed, and a message left if the person being
sought is an in-house guest.
如果客人不在，则通知来电者，如果客人是住店客人还必须在客房内为客人留下易看见的讯息。
11. Never leave the caller unattended. Reply the phone politely every 3-minute to
Inform the status and show our courtesy.
不能不理会来电。应该每3分钟向来电者能够之状况以显示我们的礼貌。
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叶予舜 二〇二〇年五月十六日星期六
酒店管理FOSOP Paging Service叫电话服务——集团连锁酒店管理公司2032(叶予舜)
